NFON Blog

AI Essentials: From Call to Action in Seconds

03.09.2025

On busy workdays, notes from one-to-one calls go missing, decisions get forgotten, tasks stay undone, and teams waste time chasing information. Manual

Success Stories & Insights

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

03.09.2025

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning

Industry Solutions & Use Cases

NFON for Retail: Exceed Expectations, Not Just Meet Them

02.09.2025

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service line

Customer Experience & Contact Center

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

08.08.2025

Here are the 10 questions we asked—and the answers that are shaping the future of CX. What is the biggest priority for your CX strategy in 2025? �

AI & Automation in Communication

How AI is Reshaping Business Communications — and What Leaders Really Think

07.08.2025

The findings paint a picture of cautious confidence , growing maturity , and a workforce eager for both efficiency and human nuance in how busines

AI & Automation in Communication

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

23.07.2025

In today’s workplace, it’s not about using AI—it’s about orchestrating it. It’s about learning how to delegate to AI the same way you would to a

AI & Automation in Communication

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

23.07.2025

Voice and chat bots—powered by AI—aren’t just about efficiency. They’re a lever for unlocking the full value of your salary investment, empowering you

Why Voice-Enabled Teams Is the Key to Contact Centre Transformation

22.07.2025

While chatbots, AI assistants, and omnichannel platforms get the buzz, the humble phone call is still where business gets done, especially in customer

AI & Automation in Communication

Unlocking Operational Efficiency with Voice and Chat Bots: The Real-World Value of AI as an Enabler

23.07.2025

This piece explores how AI-powered tools like call transcription, automated summarisation, and intelligent assistants are not about replacing human ta

AI & Automation in Communication

Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot

23.06.2025

What Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps process incoming customer emails

Customer Experience & Contact Center

Powering Business Success Through Intelligent Customer Communication

26.05.2025

Welcome to HubTalks — a new video series from NFON that brings you direct insights from the people shaping the future of customer communication. Eac

Customer Experience & Contact Center

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

19.05.2025

If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a specialist to start offering

AI & Automation in Communication

AI in Business Communications: What It Actually Means (And Why It Matters)

19.05.2025

But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing customers, or supporting users,

What UK SMEs Expect from Their Communications Providers in 2025

19.05.2025

For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Here’s a closer look at what to

Success Stories & Insights

Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)

09.05.2025

This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean on feature lists and pricing t

Cloud Telephony & VoIP

Make Microsoft Teams Do More: Unlock the Power of Voice & Insight.

07.05.2025

Turn Microsoft Teams into Your Business Phone System Many businesses still rely on a separate phone system, even while using Teams every day for eve

Cloud Telephony & VoIP

Teams That Do More? Good Call!

07.05.2025

Help Your Customers Get More from Microsoft Teams … and Grow with Profit through NFON's Partner-First Solutions At NFON, we help our partners gro

Customer Experience & Contact Center

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

25.04.2025

No one enjoys being transferred multiple times during a customer service call. Traditional manual call routing often leads to long queues, frustration

Customer Experience & Contact Center

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

18.04.2025

Staff shortages, unpredictable call volumes, and the constant battle of managing rotas—sound familiar? The traditional contact centre model is under p

AI & Automation in Communication

🐰 How the Easter Bunny Saved Easter (Thanks to a Little Help from botario by NFON)

17.04.2025

Easter was just days away. The eggs were painted, the chocolate was polished to a glossy perfection, and the tulips were standing to attention like ca

Success Stories & Insights

Grow with Profit: Smarter Communication for Leaner, More Profitable Growth

14.04.2025

At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing the cloud, and using leaner sy

Unlock the Power of Microsoft Teams with NFON’s Complete Teams Eco-System

07.04.2025

At the heart of the NFON Teams Eco-System are four key components: - Operator Connect - Direct Routing via Enterprise Cloud Telephony - Analyt

Customer Experience & Contact Center

What trends are dominating the UK contact centre market in 2023?

02.10.2023

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure on whether AI will save the wor

Digital Workplace & Remote Work

💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀

16.03.2025

Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips and easy-to-follow steps to

Survey 2025: “Teams as the Hub”

AI Essentials: From Call to Action in Seconds

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

NFON for Retail: Exceed Expectations, Not Just Meet Them

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

How AI is Reshaping Business Communications — and What Leaders Really Think

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

Why Voice-Enabled Teams Is the Key to Contact Centre Transformation

Unlocking Operational Efficiency with Voice and Chat Bots: The Real-World Value of AI as an Enabler

Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot

Powering Business Success Through Intelligent Customer Communication

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

AI in Business Communications: What It Actually Means (And Why It Matters)

What UK SMEs Expect from Their Communications Providers in 2025

Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)

Make Microsoft Teams Do More: Unlock the Power of Voice & Insight.

Teams That Do More? Good Call!

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

🐰 How the Easter Bunny Saved Easter (Thanks to a Little Help from botario by NFON)

Grow with Profit: Smarter Communication for Leaner, More Profitable Growth

Unlock the Power of Microsoft Teams with NFON’s Complete Teams Eco-System

What trends are dominating the UK contact centre market in 2023?

💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀

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