On busy workdays, notes from one-to-one calls go missing, decisions get forgotten, tasks stay undone, and teams waste time chasing information. Manual…
Why Voice-Enabled Teams Is the Key to Contact Centre Transformation
22.07.2025
While chatbots, AI assistants, and omnichannel platforms get the buzz, the humble phone call is still where business gets done, especially in customer…
Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business
15.11.2024
When it comes to optimising customer service, having the right tools can make all the difference. At NFON UK, we offer two powerful solutions: Contact…
7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention
07.10.2024
In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off competitors who are eager to win…
More and more organisations are using professional contact centre solutions to handle their customer communication. Dedicated contact centre platforms…
The way we work is changing, and although the pandemic has accelerated this, it has been changing across the public sector for well over a decade. The…
For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative than their on-site counterparts,…
Public Sector Cyber Security: How to Protect Your Platforms
22.06.2021
Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout the COVID-19 pandemic; however,…
Everything You Need to Know About Scotland’s Digital Strategy 2021
08.06.2021
In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘ A Changing Nation, How Scotland will Thrive in a Digital World’ . The…
Can Remote Working Software Fix Teams with Trust Issues?
23.04.2021
While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a growing problem of distrust among…
Why Technology Integration Matters in the Public Sector
01.04.2021
Over the past five years, it has been widely acknowledged that we are on the brink of what has been termed as ‘the Fourth Industrial Revolution’ – the…
Three Traits of Unified Communications Software You Can Trust
12.02.2021
It’s news to few that mainstream understanding of communications technologies has made incredible leaps forward of late, if you have read our complete…
Powered by the benefits of cloud computing and a number of smart, intuitive, and usable features; when it comes to collaboration, Microsoft Teams is a…
Unlock new efficiencies and fast-track decision-making with MS Teams document collaboration
13.01.2021
2020 applied some long overdue pressure to businesses lagging behind the curve of digital transformation, and now the average office-based employee is…
According to Eventbrite, business and professional online events have increased 1,100% in April 2020 compared to last April. However, when it comes to…
Working From Home: Technical Top Tips and Areas to Consider
17.07.2020
Working from home is fast becoming the norm in the corporate world. The ability to work from anywhere is an enormous boon for business and facilitates…
Today’s educators are under extreme pressure, which has certainly been exasperated by the lockdown. The classroom and curriculum have evolved rapidly.…
You'd be hard-pressed to find a business that hasn’t dipped their toes into remote working. Before the current issues, most companies already had some…
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