Move your business safely to the cloud.

Cloud technology enables finance and insurance businesses to achieve top-level results while keeping the costs low and keeping up with ongoing regulatory changes.

Learn more about finance and insurance solutions
381 billion dollars

The core challenges for finance and insurance companies

$381 billion worth of cumulative financial penalties were imposed on European and North American banks globally, from the financial crisis until the end of 2019.

  • Data protection becomes more important and causes ever-changing regulations and security standards.
  • Consumers expect improved digital experiences and meaningful customer service interactions.
  • Technological challenges call for a shift from on-premise models to flexible cloud solutions to maintain a fast, secure, and scalable application infrastructure.

Safe and reliable communication.

Ever-changing regulations and security standards can be difficult to handle for any business. And, on top of that, companies need to shift from on-premise models to a more flexible cloud solution. NFON makes sure your company is always on the safe side.

Stay on top of the game.

Meet consumer needs

Contact Center Hub allows the monitoring and management of customer support through multiple channels, agents, and locations. So incoming calls are handled efficiently, and your customers‘ experience becomes more meaningful.

More about Contact Center Hub

Manage your customer relationship

NFON‘s Cloudya Desktop App allows you to integrate over 60 CRM systems at the touch of a button. With no need for telephone hardware you can easily adapt the range of functions to your individual needs.

More about CRM Connect

ASC Recording Insights for Microsoft Teams

NFON wants to help you make your business as safe and efficient as possible. It provides a reliable and compliant solution for recording and analysing voice, chat, video, screen activities, and content from Microsoft Teams enabled devices.

Microsoft Teams is a trademark of the Microsoft group of companies

More about ASC Recording Insights for Microsoft Teams

Increase employee productivity

Nmonitoring Queues offers an efficient way to empower customer service teams. It allows monitoring and managing an increased capacity of both inbound and outbound calls and, therefore, helps to deliver a higher quality customer experience.

More about Nmonitoring Queues
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The safe way to boost productivity and lower costs.

Scale and reduce costs

Cloud telephony gives you the opportunity to adjust your system every month. Meaning you only pay for the extensions you need. This can save up to 50% of costs compared with traditional PBX systems. And since there is no need for hardware it also eliminates the need for large office spaces.

More about Cloudya

High security standard

All NFON products ensure data protection as stipulated by GDPR. Products like Neorecording and ASC Recording Insights for Microsoft Teams make sure businesses are more protected in legal disputes while complying with strict European regulations.

More about Neorecording

Always on

Innovative cloud telephony can reduce downtime, with a guaranteed 99.9% platform availability. Making sure your business can be as productive as possible and also reduce customer frustration.

Learn more about Cloudya

Products

Cloudya

The smart business communication platform delivers many important PBX and UC functionalities you may need. From 1:1 video calls, to voicemail, to call queues. Wherever you are and on any device.

Contact Center Hub

Contact Center Hub is the contact centre solution to Cloudya and an efficient way of organising customer support, hotline or customer success departments, including performance metrics and reports.

Nmonitoring

Nmonitoring Queues offers an efficient way to empower customer service teams. It allows monitoring and managing an increased capacity of both inbound and outbound calls and therefore helps to deliver a higher quality customer experience.

Neorecording

Neorecording protects your business from liability risks and penalties by encrypting and archiving calls, thereby, ensuring business compliance with EU legislation requirements (including GDPR).

ASC Recording Insights for Microsoft Teams

ASC Recording Insights for Microsoft Teams provides a reliable and compliant solution for recording and analysing voice, chat, video, screen activities, and content from Microsoft Teams enabled devices.

Microsoft Teams is a trademark of the Microsoft group of companies

NFON Integration for Microsoft Teams

NFON Integration for Microsoft Teams is the cloud telephony solution for Microsoft Teams that allows you to make phone calls within the familiar Microsoft Teams environment thanks to to PSTN Connection.

Resources

“We save a lot of costs now that we have switched to NFON.”

Make-A-Wish Foundation

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“The quality is very good and, most importantly, NFON offers a professional service.”

NOYEN

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“I would recommend NFON without reservation – I just plug in a new device, and it works.”

Foodist

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“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason

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Discover our business solutions.

Customer Support

With customers becoming more demanding it’s important to always create top notch experiences. Find out which NFON solutions help you to exceed your customers expectations.

Retail Industry

With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.

 

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