AI & Automation in Communication
Part 7: Navigating the AI Wave - Transforming Marketing Strategies
Success Stories & Insights
Support as a Service from NFON
Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no
Customer Experience & Contact Center
Personalisation with Principles: Trust, Sustainability and the New Loyalty
Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear cho
Customer Experience & Contact Center
Built for Disruption: Automation That Protects Revenue (and CSAT)
Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat, an