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AI-powered features that make communication smarter

Auto-transcribe, summarise, detect tasks – and make voicemails searchable: The AI features built into your NFON Cloud Telephony turn every conversation into structured, actionable content. Fully integrated, ready to use, and securely hosted in Europe in full GDPR compliance.

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From call to action in seconds.

Modern AI features turn every call into valuable insights. Whether it’s an internal alignment, a customer conversation, or a support issue – content is automatically detected, transcribed, summarised, and translated into actionable tasks. Voicemails are also transcribed and made searchable.

These features are part of the AI Essentials add-on – including Nia, your smart assistant offering help directly in the app.

Discover the main benefits.

AI Essentials offers powerful AI support to increase efficiency and drive better outcomes.

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Work more productively

AI takes care of the documentation – so you can fully concentrate on the conversation and save time on follow-up.

Better decisions & collaboration

With clear, structured summaries, your team can align faster, avoid misunderstandings, and act on shared insights.

Easier access to information

Every conversation and voicemail becomes readable, searchable, and available when and where you need it.

Smarter documentation

Automatically track outcomes, capture responsibilities, and turn spoken insights into actionable, usable content.

More accuracy

No more gaps from forgotten details or manual notes – every important point is automatically recorded and preserved.

Support, where it matters

Nia helps right where questions arise – with instant guidance on usage, settings, and features, directly in your app environment.

Why AI Essentials?

Easy to integrate

Built 100% natively into NFON Cloud Telephony – no additional software or setup required. Ready to use across web, desktop, and mobile environments, without changing existing workflows.

Data privacy guaranteed

All AI features are fully consent-based. Your data is processed securely within Europe and is never used to train external AI models – for complete control and compliance.

Operated by NFON

Hosted entirely on NFON's own infrastructure, protected by modern encryption and transparent handling practices – so your call data stays private, protected, and under your control.

You listen. AI Essentials takes care of the rest.

Automatically document every conversation

Whether it’s customer service, sales, or consulting – every 1:1 call is automatically transcribed with speaker identification, time stamps, and full GDPR compliance. This ensures transparency and documentation without extra effort.

Turn insights into action

After every call, you receive a structured summary of key results, decisions, and open points. Perfect for quick reviews or CRM updates.

Identify and track action items

The AI detects to-dos, deadlines, and responsibilities – providing you with a clear overview for seamless follow-up.

Instant support with Nia

Nia helps right where you need it – with guidance on features, settings, and usage. Context-aware, multilingual, and instantly available for users and admins.

Discover Nia

AI-powered transcription and summaries are no longer limited to apps.

With AI Essentials for your Deskphone, you can start transcribing conversations directly from your desk or DECT phone.

Simply activate transcription during the call using a star code. After the conversation ends, the full transcript and AI-generated summary are securely available in your Cloud Telephony Call History.

No additional setup. No device restrictions.
AI insights — now across every endpoint.

Testimonials

A provider you can trust.

"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times."
"Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues."

Frequently asked questions (FAQ)

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How is it booked?

AI Essentials can be booked via an order form.

How is it activated?

It must be ordered in advance to be activated. Afterwards, you can assign it to the respective extension via your admin rights and activate it in the admin portal when recording calls.

Can it be activated immediately?

Licenses can be activated at any time during the current month.

What are the key components of AI at NFON?

NFON relies on a comprehensive AI ecosystem for intelligent business communication. Key components include the conversational AI platform botario for dialogue-based automation, AI-powered features such as transcription, search and summarization functions, and intelligent assistants like Nia for efficient call handling. This is complemented by an internal AI competence center, the integration of large language models for data protection-compliant, customized conversations, and AI-supported monitoring for compliance assurance. Together, these components increase the efficiency, quality, and scalability of customer and internal communication.

Learn more about AI at NFON

How much does it cost?

€4.99 per user per month.

Does it also work with an answering machine?

Yes, it makes sense, especially for the answering machine extension, and saves you time.

Is it bookable per extension?

Yes, you can choose to book AI Essentials for only some of your extensions.