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AI-powered features that make communication smarter
Auto-transcribe, summarise, detect tasks – and make voicemails searchable: The AI features built into your NFON Cloud Telephony turn every conversation into structured, actionable content. Fully integrated, ready to use, and securely hosted in Europe in full GDPR compliance.
From call to action in seconds.
Modern AI features turn every call into valuable insights. Whether it’s an internal alignment, a customer conversation, or a support issue – content is automatically detected, transcribed, summarised, and translated into actionable tasks. Voicemails are also transcribed and made searchable.
These features are part of the AI Essentials add-on – including Nia, your smart assistant offering help directly in the app.
Discover the main benefits.
AI Essentials offers powerful AI support to increase efficiency and drive better outcomes.
Work more productively
AI takes care of the documentation – so you can fully concentrate on the conversation and save time on follow-up.
Better decisions & collaboration
With clear, structured summaries, your team can align faster, avoid misunderstandings, and act on shared insights.
Easier access to information
Every conversation and voicemail becomes readable, searchable, and available when and where you need it.
Smarter documentation
Automatically track outcomes, capture responsibilities, and turn spoken insights into actionable, usable content.
More accuracy
No more gaps from forgotten details or manual notes – every important point is automatically recorded and preserved.
Support, where it matters
Nia helps right where questions arise – with instant guidance on usage, settings, and features, directly in your app environment.
Why AI Essentials?
Easy to integrate
Built 100% natively into NFON Cloud Telephony – no additional software or setup required. Ready to use across web, desktop, and mobile environments, without changing existing workflows.
Data privacy guaranteed
All AI features are fully consent-based. Your data is processed securely within Europe and is never used to train external AI models – for complete control and compliance.
Operated by NFON
Hosted entirely on NFON's own infrastructure, protected by modern encryption and transparent handling practices – so your call data stays private, protected, and under your control.
You listen. AI Essentials takes care of the rest.
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Automatically document every conversation
Whether it’s customer service, sales, or consulting – every 1:1 call is automatically transcribed with speaker identification, time stamps, and full GDPR compliance. This ensures transparency and documentation without extra effort.
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Turn insights into action
After every call, you receive a structured summary of key results, decisions, and open points. Perfect for quick reviews or CRM updates.
Identify and track action items
The AI detects to-dos, deadlines, and responsibilities – providing you with a clear overview for seamless follow-up.
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More than 54,000 customers use NFON and botario products.
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A provider you can trust.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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"Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times."
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"Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues."
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"I would recommend NFON without reservation – I just plug in a new device, and it works."
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