Auto-transcribe, summarise, detect tasks – and make voicemails searchable: The AI features built into your NFON Cloud Telephony turn every conversation into structured, actionable content. Fully integrated, ready to use on web, desktop and desk phones. Securely hosted in Europe in full GDPR compliance.
Modern AI features turn every call and voicemail into valuable insights. Whether it’s an internal alignment, a customer conversation, or a support issue – content is automatically detected, transcribed, summarised, and translated into actionable tasks.
These features are part of the AI Essentials add-on – including Nia, your smart assistant offering help directly in the app.
AI Essentials offers powerful AI support to increase efficiency and drive better outcomes.
AI takes care of the documentation – so you can fully concentrate on the conversation and save time on follow-up.
With clear, structured summaries, your team can align faster, avoid misunderstandings, and act on shared insights.
Every conversation and voicemail becomes readable, searchable, and available when and where you need it.
Automatically track outcomes, capture responsibilities, and turn spoken insights into actionable, usable content.
No more gaps from forgotten details or manual notes – every important point is automatically recorded and preserved.
Nia helps right where questions arise – with instant guidance on usage, settings, and features, directly in your app environment.
Built 100% natively into NFON Cloud Telephony – no additional software or setup required. Ready to use across web, desktop, mobile environments and even deskphones, without changing existing workflows.
All AI features are fully consent-based. Your data is processed securely within Europe and is never used to train external AI models – for complete control and compliance.
Hosted entirely on NFON's own infrastructure, protected by modern encryption and transparent handling practices – so your call data stays private, protected, and under your control.
Whether it’s customer service, sales, or consulting – every 1:1 call is automatically transcribed with speaker identification, time stamps, and full GDPR compliance. This ensures transparency and documentation without extra effort.
After every call, you receive a structured summary of key results, decisions, and open points. Perfect for quick reviews or CRM updates.
The AI detects to-dos, deadlines, and responsibilities – providing you with a clear overview for seamless follow-up.
With AI Essentials for your Deskphone, you can start transcribing conversations directly from your desk or DECT phone.
Simply activate transcription during the call using a star code. After the conversation ends, the full transcript and AI-generated summary are securely available in your Cloud Telephony Call History.
No additional setup. No device restrictions.
AI insights — now across every endpoint.
"Nia FrontDesk is already a huge relief for our day-to-day work and saves us a significant amount of time. We now only receive calls that actually require our attention."
"Since we started using Nia FrontDesk, the office has become noticeably quieter! Many calls are routed directly to the right contact person. This provides great relief for our team and makes us more efficient. For us, this is true added-value that we can also pass on to our customers"
"Thanks to NFON, we have revolutionised our internal communication and elevated our customer service experience. Our workflows are now faster, clearer, and more efficient, empowering us to deliver excellence every day."
“The solution is designed to solve real problems, not just to add another layer of technology. It helps us automatically handle recurring enquiries while allowing our teams to focus on their core work. This increases both efficiency and the quality of customer communication."
AI Essentials can be booked via an order form.
It must be ordered in advance to be activated. Afterwards, you can assign it to the respective extension via your admin rights and activate it in the admin portal when recording calls.
Licenses can be activated at any time during the current month.
NFON relies on a comprehensive AI ecosystem for intelligent business communication. Key components include the conversational AI platform botario for dialogue-based automation, AI-powered features such as transcription, search and summarization functions, and intelligent assistants like Nia for efficient call handling. This is complemented by an internal AI competence center, the integration of large language models for data protection-compliant, customized conversations, and AI-supported monitoring for compliance assurance. Together, these components increase the efficiency, quality, and scalability of customer and internal communication.
€4.99 per user per month.
Yes, it makes sense, especially for the answering machine extension, and saves you time.
Yes, you can choose to book AI Essentials for only some of your extensions.
