Compliance call recording. The invisible safety net for your business.

NFON Call Recording is a voice recording and analytics solution for Cloudya. It protects businesses from liability risks, and penalties by supervisory authorities.

Discover the main benefits.

NFON Call Recording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes.

Protect employees and customers

Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes.

Raise productivity

By using a recording solution you can measure and maintain a high customer service quality and increase productivity.

Documentation & Analysis

Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices.

Why NFON Call Recording?

Regulation and future-proofing

NFON Call Recording is compliant with GDPR to MiFID II by recording calls in an audit-proof and encrypted way. It protects you from liability risks, while providing the highest security standards.

Enhanced customer care

With call recordings used for staff training purposes, companies can improve the quality of service. Your staff can answer more calls in less time and handle customer enquiries more effectively.

Benefit from data driven decisions

With customisable logs, stats, and agent reports, you have all the data you need to get on with business. By using recording analytics, employees can improve internal processes.


Enjoy high security for your business.

Comprehensive reporting.

NFON Call Recording offers customisable logs, statistics and agent reports, pre-loaded with 20 standard reports.

Individual recording rules.

The rules embedded in the recording planner allow you to decide which conversations should be recorded.

POWERplay Web.

The browser-based software was made for searching and playing back conversations. The portal and pro version allow you to listen live and export multiple recordings at once.

Data security and encryption.

Prior to being stored, all data is automatically encrypted with the Advanced Encryption Standard (AES), which guarantees a high degree of data security and protects from unauthorised access.

See how others are succeeding with NFON.

"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."

Tobias Armleder

IT Lead, Demeter

“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”

Jeanne Beck,

Marketing Manager, Wefapress

Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”

Fritz Pschormeir

Head of IT Infrastructure, financial.com

““I would recommend NFON without reservation – I just plug in a new device, and it works.”

Dominic Muskulus

Head of IT

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