Products
Business Communications with Cloudya
Cloudya enables you to communicate from anywhere by phone, video and screen sharing, or conferencing. Here’s what’s included.
Integrations
Learn more about which products you use to integrate NFON into your existing systems and tools to improve productivity and customer experiences.
Customer Contact
Get to know which NFON products can support you to provide the best customer contact and service.
Enablement
Benefit from the advantages of the cloud while keeping your existing telephone system.
- Nconnect Voice
Solutions
By Industry
Find out how your business can benefit from cloud-based communication.
By Use Case
Discover our broad product bundle that helps you deliver a positive experience at every point of interaction with your customers.
- Customer support
Resources
Get Started
Gain useful insights about our products, trends and cloud telephony.
Cloudya at work
Ready for the cloud? Learn everything you need to know about Cloudya.
Service
NFON Insights
Always be up to date with trends and new NFON releases.
Client Areas
Configure your extensions individually and get full insights on your data records.
- Ncontrol
- CDR

The invisible safety net for your business.

Neorecording is a voice recording and analytics solution for Cloudya. It protects businesses from liability risks, and penalties by supervisory authorities.

Always on the safe side.

Whenever there are potential legal disputes with customers, or you want to maintain customer support quality assurance, it can be smart to use voice recording software. Neorecording helps your business to be compliant with EU legislation requirements (including MiFID II). All connections from a recording system to external applications are encrypted and can be stored.

Discover the main benefits.

Neorecording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes.

Request more information

Protect employees and customers

Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes.

Raise productivity

By using a recording solution you can measure and maintain a high customer service quality and increase productivity.

Documentation & Analysis

Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices.

Why you need it.

Regulation and future-proofing

Neorecording is compliant with GDPR to MiFID II by recording calls in an audit-proof and encrypted way. It protects you from liability risks, while providing the highest security standards.

Enhanced customer care

With call recordings used for staff training purposes, companies can improve the quality of service. Your staff can answer more calls in less time and handle customer enquiries more effectively.

Benefit from data driven decisions

With customisable logs, stats and agent reports, you have all the data you need to get on with business. By using recording analytics employees can improve internal processes.

Enjoy high security for your business.

Comprehensive reporting

Neorecording offers customisable logs, statistics and agent reports, pre-loaded with 20 standard reports.

Individual recording rules

The rules embedded in the recording planner allow you to decide which conversations should be recorded.

POWERplay Web

The browser-based software was made for searching and playing back conversations. The portal and pro version allow you to listen live and export multiple recordings at once.

Data security and encryption

Prior to being stored, all data is automatically encrypted with the Advanced Encryption Standard (AES), which guarantees a high degree of data security and protects from unauthorised access.

Neorecording: Reporting dashboard | NFON

Neorecording: Reporting dashboard | NFON

Screen_SaveAs_Neorecording

Screen_SaveAs_Neorecording

Resources

One Pager

Neorecording One Pager

“The advantage of NFON is that I have time to spare, since I've been working with NFON, I've enjoyed it.”

Make-A-Wish Foundation

Read more

“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason

Read Full Story

Discover our business solutions

Customer Support

With customers becoming more demanding, it’s important to always create top-notch experiences. Find out which NFON solutions help you to exceed your customers‘ expectations.

Retail Industry

With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.

Finance & Insurance

With ever-changing technology and regulations, finance and insurance businesses are changing too. Discover safe and reliable communication with NFON solutions.

Welcome

Hello!

To find the right contact person for you I need some information.

You're already a NFON customer or interested in our products?

Customer

Interested

Great, you're already a customer. Please provide some information (Your name and your asset number) so we can get you to the right contact person.

Name

Asset number

Good to hear that your are interested in our products. To get you futher please provide some information (Your name and your company name).

Name

Company