A Day in the Life of the Flexible Worker

Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear cho

Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat, an