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Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service line. According to the NFON retail brief, 86% of consumers are willing to pay more for an excellent customer experience, making experience a direct growth lever rather than a soft metric.
The Challenge
- Rising expectations: Shoppers now expect a true omnichannel journey with zero friction between channels.
- Opportunity cost: Standing still means missing a golden chance to get ahead—and risks giving customers a reason to switch to competitors. Do nothing, and you fall behind.
The NFON Approach: “Let’s Talk Shop”
NFON helps retailers converge physical and digital shopping while reducing costs and enabling flexible growth across businesses of any size. Key outcomes include:
- Fast, seamless, secure multi-channel CX
- Unified physical + virtual journeys that feel effortless to customers
- Higher agent output with smarter collaboration tools
- Flexible expansion as your footprint grows
- Future-proofing your business with modern cloud communications foundations
Why It Matters
When experience is everything, communications are your frontline. With NFON, retailers can align service quality with shopper expectations, turning every interaction into loyalty and lifetime value—and doing it with efficiency that scales.
