From Calls to Context: Why CRM Vendors Must Rethink Telephony Integration

What Senior Decision Makers Reveal About CX, EX, AI and Digital Transformation in the Utilities Sector ABOUT THE RESEARCH Customer experience,…

What Senior Decision Makers Reveal About CX, EX, AI and Digital Transformation in the Travel and Tourism Sectors ABOUT THE RESEARCH Customer…

Where AI Delivers Value Across the Modern Bank Banks are increasingly looking at AI not as a single tool, but as a capability that spans the entire…

For IT providers, system integrators and telecom specialists evaluating vendors in business communication, the market is entering a new phase.…

The 2026 UK Reseller Benchmark Report on Readiness, Risk and Revenue OpportunitySenior Decision Makers Reveal About CX, EX, AI and Digital…

What Senior Decision Makers Reveal About CX, EX, AI and Digital Transformation in the Retail Sector ABOUT THE RESEARCH Customer experience,…

In this episode of The Future is Calling , hosts Tim, Hemal and Chris the conversation gets into what’s really going on with AI adoption: why some…

In our very first episode of The Future is Calling , hosts Bethan and Tim dive into one of the most powerful — and pressing — topics for UK…

As the day progresses, communication channels often feel increasing pressure. Phone lines and inboxes fill with familiar questions: order status,…

On a normal day, the phone system in an organisation rarely rests. Customers call with questions, colleagues speak with partners and suppliers, and…

The day begins in a way that feels familiar in almost any organisation. Phones ring, emails come in, chat messages pop up, and customers ask practical…

Artificial intelligence is rapidly becoming one of the most important capabilities in modern banking. Financial institutions are exploring how AI…

Artificial intelligence is already reshaping the banking industry, but the most significant changes are still ahead. Over the next five years, AI…

Artificial intelligence is rapidly becoming a core capability in modern banking. From customer service automation to fraud detection and operational…

Where AI Delivers Value Across the Modern Bank Banks today are under pressure to deliver better digital experiences while maintaining strong risk…

How Financial Institutions Are Moving from Automation to Intelligent Banking AI adoption in banking rarely happens all at once. Instead, most…

Banks are entering a new phase of AI adoption. While early deployments focused mainly on chatbots and automation, financial institutions are now…

1. What customer or operational problem are we solving? AI should target clear outcomes such as improving customer experience or reducing…

Banks typically move through five stages of AI adoption .   Level 1 – Exploration Small AI pilots and experiments. Examples: - chatbot…

The banking industry is entering a new phase of digital transformation. While early AI deployments focused primarily on chatbots and automation,…

Banks today operate in an environment defined by: - rising customer expectations - increasing operational costs - regulatory pressure -…

AI is rapidly gaining attention across higher education. But successful adoption requires more than simply introducing new technology. Before…

How Higher Education Institutions Are Adopting AI As universities explore the role of AI across their institutions, many leaders are asking the…

Universities are under increasing pressure to deliver better student experiences while managing rising operational costs and administrative…

When most organisations think about artificial intelligence, they picture customer-facing chatbots and automated service desks. But the real…

Customer service leadership in a time of change Turning strategy into outcomes through clarity, consistency and intelligent service design …

At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to…

At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to…

At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to…

At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to…

Last week in Berlin, thousands of customer experience leaders, technology providers and innovators gathered at CCW 2026, Europe’s leading event for…

Much of the conversation around AI in customer service focuses on what customers can see: chatbots, automation, and digital self-service. But some of…

For years, customer experience performance was dominated by one question: “How fast can we respond?” Metrics like average handle time, response…

Every organisation wants to be customer-first — but too often the strategy ends up as a poster on a wall rather than a change in outcomes. Surveys…

Table of Contents - From call center to omnichannel experience - What cloud contact center solutions can do - Business benefits: scalable,…

Table of Contents - Why traditional phone systems fall short in healthcare - What VoIP for healthcare does better - NFON: Cloud PBX tailored…

With real-world utility example: how Octopus Energy built customer service by design — and what leaders can learn In today’s utilities landscape,…

The Quiet Role AI Is Playing in Making Multi-Utility Service Simpler Gas and multi-utility providers operate in one of the most demanding service…

AI Doesn’t Fix Energy Volatility — But It Can Fix How Customers Experience It When I speak with customer experience and service leaders in the…

Table of Contents - Why legacy PBX systems are holding you back - Key benefits of Cloud PBX migration - NFON: Your trusted Cloud PBX…

Insights for Customer Experience, Service & Contact Centre Leaders in the Water Sector When I speak with customer experience and service leaders in…

Table of Contents - Sustainability in IT: More than just a trend - Why traditional phone systems consume energy and resources - Cloud…

Table of Contents - What is Programmatic Voice? - Why integration is key to better customer service - Benefits of automating voice…

Five Challenges Holding Resellers Back — and How To Remove Them In a world of fast-moving AI innovation, rising customer expectations, and intense…

Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no…

Table of Contents - Why traditional phone systems are becoming a cost trap - The key cost-saving potential of VoIP - Sample calculation: How…

Table of Contents - International Expansion in SMEs: Communication as a Key Factor - The Challenges of Global Growth Without Modern Telephony …

Table of Contents - Traditional Phone Systems – Risks & Limitations - VoIP & Cloud Telephony – Security Advantages - NFON: Your VoIP Provider…

Table of Contents - What does AI in cloud telephony mean? - Key application areas for AI - Business benefits - from efficiency to customer…

Table of Contents: - Hybrid Working - More than Just a Buzzword - Cloud Telephony as a Game Changer in the New Work Reality - Staying…

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear…

Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat,…

In travel, no technology outperforms an empowered human at the right moment. The fastest path to better CX is often better EX—giving frontline teams…

Travellers don’t think in “channels.” They message, tap, speak, or self-serve—often in the same journey. Brands that meet guests in-channel and keep…

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),…

Every family has lived it: the moments that test patience, trust, and communication all at once. Not the medical emergencies — but everything around…

Every business has lived through it: that critical moment when a customer wants to get in touch, to buy, to ask, to connect… and no one answers. It’s…

At the CIO Summit , the invite-only technology leadership track at Bits & Pretzels 2025 , one of Europe’s leading events for tech founders,…

In August 2025, NFON surveyed 720 business users and IT-involved end users across the UK to understand attitudes toward Microsoft Teams as the…

On busy workdays, notes from one-to-one calls go missing, decisions get forgotten, tasks stay undone, and teams waste time chasing information. Manual…

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning…

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service…

Here are the 10 questions we asked—and the answers that are shaping the future of CX. What is the biggest priority for your CX strategy in 2025? …

The findings paint a picture of cautious confidence , growing maturity , and a workforce eager for both efficiency and human nuance in how…

In today’s workplace, it’s not about using AI—it’s about orchestrating it. It’s about learning how to delegate to AI the same way you would to a…

Voice and chat bots—powered by AI—aren’t just about efficiency. They’re a lever for unlocking the full value of your salary investment, empowering…

This piece explores how AI-powered tools like call transcription, automated summarisation, and intelligent assistants are not about replacing human…

While chatbots, AI assistants, and omnichannel platforms get the buzz, the humble phone call is still where business gets done, especially in customer…

What Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps process incoming customer emails…

Welcome to HubTalks — a new video series from NFON that brings you direct insights from the people shaping the future of customer communication.…

If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a specialist to start offering…

But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing customers, or supporting users,…

For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Here’s a closer look at what…

This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean on feature lists and pricing…

Turn Microsoft Teams into Your Business Phone System Many businesses still rely on a separate phone system, even while using Teams every day for…

Help Your Customers Get More from Microsoft Teams … and Grow with Profit through NFON's Partner-First Solutions At NFON, we help our partners …

No one enjoys being transferred multiple times during a customer service call. Traditional manual call routing often leads to long queues,…

Staff shortages, unpredictable call volumes, and the constant battle of managing rotas—sound familiar? The traditional contact centre model is under…

Easter was just days away. The eggs were painted, the chocolate was polished to a glossy perfection, and the tulips were standing to attention like…

At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing the cloud, and using leaner…

At the heart of the NFON Teams Eco-System are four key components: - Operator Connect - Direct Routing via Enterprise Cloud Telephony -…

Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips and easy-to-follow steps to…

Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges, and critical factors…

Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It should be scalable and…

The Challenge: Balancing Personalisation with Efficiency Hospitality businesses face an ongoing challenge: how to provide seamless, high-quality…

In today’s competitive business environment, delivering exceptional customer experiences is no longer a “nice-to-have” – it’s essential. To achieve…

The Digital Dilemma in Tech Tech professionals are the engine behind the digital revolution—they build, maintain, and innovate the very platforms…

Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on: ✅ Understanding Your Product &…

For Emma and Jake , their journey wasn’t love at first sight. In fact, their biggest challenge wasn’t attraction—it was communication. A…

The Challenge: A Growing Business Held Back by Communication Issue s James built his brand from the ground up. What started as a small boutique…

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communication platform for businesses…

The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand instant updates and…

Low Conversion Rates The statistics paint a bleak picture for cold calling: - Less than 2% of cold calls result in a meeting , according to recent…

Top 5 Selling Strategies for ICT Resellers ICT resellers operate in a competitive and ever-evolving market. To stay ahead and maximise revenue,…

Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloudya provide consistent and…

As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the right resolutions can help…

As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape.   Advanced Artificial Intelligence (AI)…

It was a chilly December evening in a small village where the townsfolk bustled about, preparing for Christmas. The holiday season was a time of joy…

The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing lists, and most importantly,…

In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way businesses operate. As part of…

The world of insurance and finance are changing rapidly, with non traditional players and fintechs challenging slower-moving and heavily regulated…

Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the park with our cloud-based…

In today's competitive landscape, small businesses face constant pressure to stand out. When competing on price or product isn’t enough, exceptional…

The way we work has undergone a seismic shift since the COVID-19 pandemic, fundamentally altering attitudes and practices around remote and hybrid…

In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisations are under constant…

In today’s fast-paced business world, UK companies are increasingly relying on collaboration tools like Microsoft Teams to streamline operations,…

In today's fast-paced business world, efficient communication is more than just a convenience—it's a necessity. As your business grows, ensuring that…

Microsoft Teams has revolutionised business communication by consolidating chat, meetings, and collaboration into one unified platform. But when it…

When it comes to optimising customer service, having the right tools can make all the difference. At NFON UK, we offer two powerful solutions: Contact…

As we approach 2025, customer expectations are evolving rapidly, with expectations of speedier responses, personalised service, and seamless…

Introduction: The AI Dilemma In the face of rising operational costs, many businesses are turning to Artificial Intelligence (AI) to streamline…

What trends have you observed in how customers are adopting Microsoft Teams for collaboration, and how are they using it to enhance engagement with…

The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in technology, changing workforce…

In today’s fast-paced digital environment, IT resellers are uniquely positioned to expand their service portfolio by offering voice communications…

As an IT reseller, adding voice communications to your portfolio can open up valuable new revenue streams, foster long-term customer relationships,…

In today’s fast-paced digital landscape, small businesses are carving out competitive advantages by adopting "informal" cloud contact centres. These…

NFON UK is a leading provider of cloud-based business communication solutions, specialising in  telephony and contact centre services.   Our…

In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off competitors who are eager to win…

When you think of a contact centre, do you picture impersonal offices filled with rows of agents handling one mundane call after another? Think…

As businesses continue to embrace digital transformation, the demand for seamless, integrated communication solutions is at an all-time high. With…

Rising customer expectations With ever-increasing customer expectations, it’s becoming harder and harder to secure customer loyalty, but it’s well…

Today’s customers expect more from the companies they do business with than ever before – they now expect speedy, efficient and friendly service,…

Approx reading time: 7 mins 41 secs This is the final part of our series on digital marketing tools. Check out the previous parts: Introduction:…

Approx reading time: 8 min 27 secs This is Part 6 of our series on digital marketing tools. You can check out the other parts below: Setting the…

Approx reading time: 11 mins 53 secs This is Part 5 of our series on digital marketing tools. You can check out the other parts below: …

Approx reading time: 7 mins 29 secs This is Part 4 of our series on digital marketing tools. You can check out the other parts below: …

Approx reading time: 8 min 27 secs This is Part 3 of our series on digital marketing tools. You can check out the other parts below: …

Approx reading time: 10 min 41 secs This is Part 2 of our series on digital marketing tools. You can check out the other parts below: …

Approx reading time: 9 mins 18 secs This is Part 1 of our series on digital marketing tools. You can check out the other parts below: …

Approx reading time: 4 mins 38 sec This is the intro to our series on digital marketing tools. You can check out the other parts below: Setting…

What is Support as a Service? Support as a Service (SaaS) gives Partners access to a proficient and highly knowledgeable support team when they are…

Introduction As 2024 unfolds, it’s time to set new resolutions with a tech-savvy twist. For those who love gadgets and are always on the lookout for…

Introduction As the festive season approaches, it's time to embrace the joy and excitement that comes with it. Christmas is a period of celebration,…

Data and corporate security is an essential aspect of any communications strategy. Especially with cloud services, security should always be a focus.…

NFON UK has become one of only a few UC vendors in the UK to offer Microsoft Operator connect to its wholesale partner network, allowing their…

What is Professional Services as a Service? We have developed Professional Services as a Service (PPSaaS) to provide our partners with access to a…

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure on whether AI will save the…

Introduction: In the realm of telecommunications, monumental shifts often signify the dawn of a new era. On September 5th, 2023, the United Kingdom…

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure…

How will the upcoming copper (ISDN) switch off change the telephony landscape in the UK? By now we all know the benefits: enhanced reliability,…

What is Marketing as a Service? We have developed Marketing as a Service (MaaS) to provide our partners with access to a dedicated team of marketing…

Most employees want more of a say in their place of work, and you only need to look at the recent interest in employee experience and engagement…

The issue of corporate ethics is more urgent than ever. As well as employees leaving their roles in record numbers, The Great Resignation has also…

However talented and dedicated surgeons, doctors, nurses and medical support staff may be, they depend on the infrastructure around them to be at…

Across Europe business is getting harder, and the hospitality industry has been hit harder than most with the long periods of lockdown making guests…

Channel selling is one of the most effective growth strategies there is. It can unlock access to new revenue streams, greater brand influence, and…

According to Forrester , 75% of the world's commerce is conducted through indirect sales. Not only that, but for many industries, channel sales is a…

If you work in the world of VoIP, or UCaaS, you’ve probably noticed that most of the businesses around you make their money through channel selling. …

Looking to find out how your business can thrive as an NFON partner? Find out all you need to know about channel sales.  Contents - Channel Sales…

More and more organisations are using professional contact centre solutions to handle their customer communication. Dedicated contact centre platforms…

Digital transformation is in full swing. Increasingly, business processes and customer contacts take place online. Because customers can switch…

As we have seen across public sector organisations, the third sector has drastically changed in the past two years as the pandemic has continued to…

The COP26 conference held in Glasgow, from 31 st October to 13 th November 2021, put the need for delivering climate change commitments from global…

When you hear the term office management solutions, what do you think of? Tools for allocating employee capacity and dashboards for managing team…

If a business objective is what you want to achieve, operations strategy is how you can achieve it. In short, an operations strategy is a plan to…

Like many business functions, HR was on a steady path of digital transformation before the events of 2020. Since then, the usual demands placed on…

Due to a combination of new hybrid working approaches, looming skills gaps, and the need to prepare for a more AI-driven future, staff training is as…

It wasn’t long ago that the idea of contact centres being a ‘cost centre’ was a universally accepted truth. Fast forward to today: customer…

Customer service matters more than ever. In a 2018 report from Microsoft , 58% of those surveyed claimed that customer service affected the choice…

Choosing a phone system can be a real minefield.  Because it’s not just a case of figuring out which one is best.   It’s about figuring out which…

The way we work is changing, and although the pandemic has accelerated this, it has been changing across the public sector for well over a decade. The…

Contents - Intro: defining business communication - How communications can support (or thwart) your business - Productivity - Cost…

It’s 2021. We’ve reached the point where hardware-based, on-site phone systems are a long outdated technology. And yet among many businesses, there…

Since the turbulence of 2020, data security threats have been rising exponentially. From internal breaches to external cyberattacks, countless…

For businesses that use a Voice over Internet Protocol (VoIP) system, data centres are the cornerstone of their communications, supporting telephony…

In recent years, videoconferencing and real-time communications platforms have quickly gone from being fringe technologies, to an integral part of…

As we enter the world of hybrid working, the average business requires more capable and robust communications systems than before. Ultimately…

For organisations working within the financial markets, changing regulations are a constant challenge. And as more businesses recentre themselves…

2025 will be a significant year for UK telecommunications. It’s the year that British Telecom (BT) will stop the use of old analogue phone lines,…

Considering switching from a hardware-based business phone system to an internet-based solution? Well, consider your search at an end!    The time…

One of the most frustrating things about researching business phone systems is being bombarded with industry jargon.    ISDN, PSTN, FFTC, FTTP, SIP,…

In June 2021, global leaders met in Cornwall, UK for the annual G7 summit of 7 member nations (UK, USA, Canada, Japan, Germany, France, and Italy,…

Out of all the global industries, schools and multi-academy trusts (MATs) have been hit one of the hardest by the pandemic. The first cases of…

On 18th May 2021, a new Education Bill was introduced to UK Parliament. The Skills and Post-16 Education Bill has been designed to ‘level up’…

Contents Data security and the climate of concern Employee errors and lessons in awareness Data security and business telephone systems …

March 2020 saw the way we do business and communicate with one another completely change. Our homes became our office spaces. Staff could no longer…

Since the world underwent a rapid, non-negotiable exercise in flexible working, there's been extensive research into the advantages it can bring. …

For every study that suggests remote working makes employees happier, healthier, more productive, and more innovative than their on-site counterparts,…

For many years, compliance and customer experience have felt like two business objectives that are completely at odds. Customers have continued to…

In a recent survey conducted by Super Office , a total of 1,920 professionals were asked what their top business priority was for the next five…

If you’ve read our other content on the importance of customer experience , you will know that currently, it is more influential than ever on…

For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essential. And if your systems…

If you want to deliver the best possible customer experience , striving to have a happier, healthier and more motivated workforce is the way to go. …

Contents - Intro: the growing power of customer experience (CX) - CX defined - Why CX matters more than ever - The fight to control the…

Across the UK, cyber security threats in the public sector are on the rise. This has been a continued trend throughout the COVID-19 pandemic; however,…

In March 2021, the Scottish Government published a refreshed Digital Strategy, ‘ A Changing Nation, How Scotland will Thrive in a Digital World’ . The…

The past 12 months or so have essentially been a pressure cooker for the modern workplace. Changes in approach and perspective that had been…

True digital transformation connects people, data and applications. In education, one of the newest,  powerful and most successful platforms is…

Cloud technology has the potential to improve service delivery, strengthen security systems from cyber threats and radically transform working…

In the era of the pandemic, ways of working have shifted drastically across the public sector. Digital infrastructure and Smarter Working practices…

Now the UK is moving along its prescribed ‘roadmap’ to the next normal, most business owners and decision makers are anticipating that things will…

While the global shift to remote working has certainly had its fair share of positive outcomes, there is currently a growing problem of distrust among…

If there is one thing that 2020 taught us, it was the importance of a backup plan.  Even businesses that were able to nimbly move towards a remote…

In a report compiled by time-tracking software company Hubstaff  on the state of remote project management, nearly 46% of respondents said…

The mental health and wellbeing of civil service staff and citizens was paramount long before the COVID-19 pandemic. However, the shift many of us…

2020 has upset our work-life balance Employees are spending 48.5 minutes more at their desk each day. They’re also finding it harder to disconnect…

- Intro: the rapid evolution of remote working   - What comes after the ‘new normal’?   - Preparing for the world of hybrid working patterns…

Over the past five years, it has been widely acknowledged that we are on the brink of what has been termed as ‘the Fourth Industrial Revolution’ – the…

Hybrid working, at its core, embraces the principle of employees balancing remote working from any location, with also working from a physical office…

The UK was the first major global economy to set a legal obligation to achieve net-zero carbon emissions by 2050. The Government has long-held…

Team collaboration tools have embedded themselves into everyday working culture in a way that will no doubt persist long after lockdown measures have…

In the past decade, Smarter Working has come into its own in the UK public sector. Now during the COVID-19 pandemic and with the rise of remote…

Since the pandemic began, UK public sector organisations have been in crisis response to deliver public services safely and protect society’s most…

The speed and scale of COVID-19’s disruption has caused immense uncertainty across UK organisations, none more so than in the public sector. How…

In today’s modern age of digital technology, customers demand excellent customer service – and there is little margin for error. Social media and…

On 24 th and 25 th February, the Health + Care Show of 2021 will launch online, combining the collective knowledge of senior healthcare managers and…

It’s news to few that mainstream understanding of communications technologies has made incredible leaps forward of late, if you have read our complete…

There’s a reason why the Microsoft Teams application  reported approximately 115 million daily active users in October 2020 .    As far as business…

The modern landscape of communications technology is unpredictable to say the least.  It’s a market that evolves and changes with breakneck pace.…

When you hear ‘work from home technology’, what springs to mind?  It’s highly likely that for most of you reading this, the first thing you would…

Contents - Intro: the growth of cloud adoption - The state of play in telephony - Your modern telephony glossary - Businesses behind…

If you’ve read enough of  our content you will probably know that, at NFON, we hold Microsoft Teams in very high regard.  Ultimately, that’s…

Before 2020 produced a scramble to adopt the nearest thing that could provide remote working capabilities, collaboration tools such as Slack, Zoom,…

Powered by the benefits of cloud computing and a number of smart, intuitive, and usable features; when it comes to collaboration, Microsoft Teams is a…

2020 applied some long overdue pressure to businesses lagging behind the curve of digital transformation, and now the average office-based employee is…

Collaboration tools go hand in hand with modern working, Get the lowdown in our complete guide to how you could be doing things. Contents  -…

Video conference calling has exploded in popularity over the last six months. Zoom has grown from 10 million users to over 200 million in just one…

Businesses across the world have had to quickly adjust to a completely new working model – for many the focus has been on quickly establishing…

Things have moved on quite a bit since the traditional eight-hour day of Dolly Parton’s 9-5 went mainstream. Historians say it was invented by…

The notion of the ‘office’ is undergoing a radical transformation. According to last year’s ONS Labour Force Survey, just 1.5 million Brits worked…

Many things we think of as “normal” tend to get challenged when the unexpected happens. Business disruption may be a threat, but it is also important…

Staying in touch has never been more important. We now live in a mobile-first world, with a whole generation of employees who have only ever known a…

Every business’ number one priority is revenue. You can have the best products, best customer support and well-trained staff, but if no one is buying…

As a 100% channel-focused business, our partners are at the heart of everything we do. Their success is our success, which is why we have spent the…

Today’s digitally-savvy customer expects personalised and seamless interactions with a brand, across every channel. Businesses need to ensure that…

More than 75 percent of workers identify "managing multi-generational teams" and state "different work expectations across generations" as…

Robust technology that enables staff to work effectively, from anywhere, is no longer a nicety – it’s a necessity. Microsoft’s CEO, Satya Nadella,…

According to Eventbrite, business and professional online events have increased 1,100% in April 2020 compared to last April. However, when it comes to…

Making sure remote teams feel connected is paramount. Isolated workers that do not feel part of the company will stop asking for help, they stop…

Working from home is fast becoming the norm in the corporate world. The ability to work from anywhere is an enormous boon for business and facilitates…

Video calling has never been so popular. Microsoft said that video calls on Teams were up 1,000% in the month of March. It also set a new daily…

Now I’m sure this isn’t what Roxette meant when they sang ‘Things Will Never Be the Same.’ But our lives and way of working have fundamentally…

Last year 1.54 million people in Britain were working from home for their main job. Fast forward a year and the amount is now in the tens of…

Many companies have been operating virtual support teams for a number of years. Others have had to switch to a virtual way of working in the last…

Today’s educators are under extreme pressure, which has certainly been exasperated by the lockdown. The classroom and curriculum have evolved rapidly.…

We are living in unprecedented times. The world of work has fundamentally changed. Businesses across the world have shifted to a full remote working…

How cloud telephony solutions can be the foundation to bridge distributed teams When employees work from their home office, good accessibility,…

The way we communicate has fundamentally changed. Twenty-five years ago, it was landline or bust… Unless you count running up a hill to send smoke…

You'd be hard-pressed to find a business that hasn’t dipped their toes into remote working. Before the current issues, most companies already had some…

According to CRN’s Covid-19 survey , over 60% of reseller respondents have reported heightened demand. It’s no surprise - staying connected to…

2020 is proving to be a huge year for cloud telephony. BT is switching off its ISDN network and businesses are ramping up investment into their…

Staying in touch has never been more important. We now live in a mobile-first world, with a whole generation of employees who have only ever known a…

Lack of reliability leads to failures and inefficiencies With 80% of business communications taking place over the phone [1] , having a reliable…

Why inflexibility leads to losses With employees working from the office, remotely and on the move, today’s workforce is more distributed than ever.…

The high price of over-complicated comms Businesses are taking advantage of a wide range of tools to improve employee and customer communications,…

Big risk, simple solution Whether it’s internal collaboration, interacting with customers or bringing together a global supply chain, communications…

Save money, time and workload If you’re one of the 500,000 businesses using Microsoft Teams for workplace collaboration, you’ll be aware of how…

Why telephony matters? Meeting the needs of today’s dispersed workforces and improving team collaboration, 500,000 businesses around the world are…

Not all vendors are created equal when it comes to partner support. Many talk a good game, but only a handful can be trusted to walk the walk. Here…

IT resellers have become accustomed to change. The advent of cloud computing and Office365 has fundamentally changed their business models over the…

There’s been talk for years on how traditional tech resellers can crack the AV market. The industry continues to go from strength to strength. …

Now, no-one has a crystal ball but everyone likes to check their Mystic Meg powers once in a while, by seeing if they can predict what’s on the…

Communication is changing, customer experience solutions can bring huge benefits The way people communicate is changing. Businesses not only need to…

When it comes to the UK market and cloud telephony, standing still just isn’t an option. Organisations in the UK are definitely ahead of the European…

It’s hard to believe that NFON AG has only been operating in the UK market for six years. Since the formation of a small team in Acton, we start…

Call recording is a powerful business tool, particularly when integrated with call analytics.  In particular, call recording provides clear advantages…

Chances are you will have heard the word ‘SIP’ used in relation to VoIP, albeit you may not have known what it is or why it’s so important in the…

There’s no doubt about it – VoIP rocks! Every business needs to make and receive phone calls. They can either buy an expensive on-premise PBX system…

The phrase ‘digital transformation’ has been bandied around so much, that for many businesses the phrase has become practically meaningless – a word…

We all know that technology has the scope to make companies more profitable and help employees work more flexibly. However, sometimes, when we are…