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Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no dedicated support department.
With SaaS, Partners gain access to NFON UK’s team of Certified Technical Engineers — specialists with deep product expertise who act as an extension of your own team.
Why Choose Support as a Service?
Partnering with NFON UK gives you more than technical support — it’s a collaborative extension of your business.
You’ll gain:
Access to expert engineers without the cost of building an internal team
Improved customer satisfaction and operational resilience
Predictable costs through a simple subscription model
Confidence that your customers are always in safe hands
In their own words: Jungle IT
Here's what Jungle IT say about NFON's Support as a Service:
'As an NFON Partner, we’re the first point of contact for our customers — but we don’t do it alone. We chose to work with NFON because of their advanced Microsoft Teams Voice capabilities, which continue to strengthen our overall solution offering.
'Behind the scenes, we have direct access to NFON’s support team, and that makes a huge difference. They’re approachable, easy to reach, and feel like an extension of our own in-house team.
'This partnership brings real business value. Engaging NFON as a trusted support provider enhances service quality and strengthens operational resilience. We’re able to draw on a pool of certified specialists with deep knowledge across multiple technologies.
'NFON’s support models are scalable and flexible, which means business continuity and faster issue resolution for our customers. Services are backed by clear SLAs, ensuring transparency and accountability.
'With NFON as part of our extended team, we can deliver a level of reliability, expertise, and agility that would be hard to achieve alone — and with their continued innovation, we’re always confident that even more powerful enhancements are just around the corner.
'In short: NFON helps us provide a better service to our customers — and that’s why we trust them.'
Jonathan Asquith, CEO, Jungle IT
Key Benefits
Comprehensive Support Coverage
Access 1st, 2nd, and 3rd line support through NFON’s interactive ticketing system and dedicated phone line.
Dedicated Point of Contact
Enjoy a single point of contact with NFON UK’s support team for streamlined communication and faster issue resolution.
End-to-End Service Management
Covers incident management, outages, adds/moves/changes, and general service requests.
Transparency & Real-Time Updates
Stay informed with live updates via the NFON Status Page for planned maintenance and outages.
Structured Escalation Path
Access NFON UK’s escalation and complaints process for fast, accountable resolution.
Proactive Service Reviews
Regular performance reviews designed to prevent issues before they escalate.
Assured Availability
Business hours support:
Monday to Friday, 8:00 AM – 6:00 PM (excluding bank holidays)
Out-of-hours support available for critical P1 and P2 incidents.
Tailored to You
Choose support channels and packages that fit your business needs.
With NFON as your trusted partner, you can right-size your support team, serve better, and focus on growth.
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