Take your retail business to the next level.

Create a smooth customer experience and make your staff as efficient as possible with communication solutions tailored to your needs.

Learn more about retail solutions
Diagramm_Solutions_Retail

Facing the core challenges of the retail industry

Today over 70% of internet users shop online.

  • Most internet users shop online, therefore traditional marketing strategies don’t really satisfy the customer's needs anymore.
  • With easy access to online reviews, customers are comparing businesses, making a seamless omnichannel experience crucial.
  • Delivering a positive user experience has become more important for retailers.

NFON is helping businesses to exceed their customers' expectations.

Improve your day-to-day business.

With technology advancing, retail businesses can face different challenges. NFON cloud communication solutions help you to take your retail business into the digital age. NFON modernises workspaces and ensures business continuity while improving flexibility, security, and customer satisfaction.

Customer Centric

Effective and transparent retail interactions

Contact Center Hub is a state-of-the-art contact centre solution that helps you provide a seamless and positive customer experience. It offers robust functionalities, for example monitoring and management through multiple channels, agents and locations.

More about Contact Center Hub

Get useful CRM insights

Contact Center Hub allows deep integration with multiple systems (CRMs, ticketing) enabling one single overview on customer data. This way your staff can deliver high-quality customer support on every call.

More about Contact Center Hub

High security standards

All NFON products ensure data protection as stipulated by GDPR. Neorecording supports you to solve challenges with EU legislation and can help to protect your customer support from liability risks and avoid penalties by supervisory authorities.

More about Neorecording

Employee Productivity & Efficiency

Realtime monitoring

Nmonitoring Queues allows you to monitor and manage inbound and outbound calls and queues. This helps you to deliver a higher quality customer experience.

Learn more about Nmonitoring Queues

Actionable data insights

Identify performance issues at a glance with detailed reports, and improve processes immediately. This gives you the opportunity to boost your agents‘ efficiency and resolution times.

Get to know more insights with Nmonitoring Queues

Always on

Innovative cloud telephony can reduce downtime, with a guaranteed 99.9% platform availability. Making sure your business can be as productive as possible and also reduce customer frustration.

Learn more about Noperator Panel

Scale & Cost

Grow your business

Adjust your communication system to your needs. NFON allows you to combine existing setups and adjust them to your needs every month. So it’s not only quick to set up, but also easy to maintain.

Learn more about our flexible rates

Stick to your budget

Cloud telephony can save you up to 50% of costs in comparison with traditional PBX Systems. NFON offers you flexible contracts that fit your business and needs, perfectly. Giving you the possibility to scale up and down as you like.

Get to know more about Cloudya Pricings

Think ahead

The way we communicate constantly changes. Cloud telephony is not only the future, but it’s also future- proof. With regular updates, NFON makes sure that our products are always ahead of time and avoid any disruptions.

Products

Cloudya

The smart business communication platform delivers many important PBX and UC functionalities you need. From 1:1 video calls, to voicemail, to call queues. Wherever you are and on any device.

Contact Center Hub

Contact Center Hub is the contact centre solution counterpart of Cloudya. It is an efficient solution for organising customer support, hotlines, or customer success departments, including performance metrics and reports.

Nmonitoring Queues

Nmonitoring Queues offers an efficient way to empower customer service teams. It enables monitoring and managing an increased capacity of both inbound and outbound calls, and therefore helps to deliver a higher quality customer experience.

Neorecording

Neorecording protects your business from liability risks and penalties by encrypting and archiving calls for a minimum of five years, thereby ensuring business compliance with EU legislation requirements (including GDPR).

Noperatorpanel

Noperatorpanel provides powerful operator and management functions for handling calls in one easy-to-use software. Supporting your front desk operations and reducing customer frustration.

Nconnect Voice

Nconnect Voice allows connection to existing, legacy or IP PBX systems with the NFON International Carrier Network to register complete number blocks, including voice channel capacity.

Resources

Whitepaper

“I would recommend NFON without reservation – I just plug in a new device, and it works.”

Foodist

Read Full Story

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Discover our business solutions

Customer Support

With customers becoming more demanding, it’s important to always create top-notch experiences. Find out which NFON solutions help you to exceed your customers' expectations. 

Finance & Insurance

With ever-changing technology and regulations, finance and insurance businesses are changing, too. Discover  safe and reliable communication with NFON solutions.

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