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Demeter, renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning point. As consumer habits shifted, Demeter experienced rapid growth—and needed a communication infrastructure that could scale seamlessly across devices and locations. The solution? NFON’s Cloud Telephony.
The Challenges Faced by Demeter
- Rigid Legacy Infrastructure: Demeter’s physical PBX setup required manual configuration for each new user and hindered expansion.
- Workforce Spread Across Locations: With team members operating from multiple sites and varying devices, there was an urgent need for remote access and unified tools.
- Fragmented Communication Systems: Inconsistencies across desktop, web, and mobile platforms created inefficiencies in internal collaboration and external customer touchpoints.
The Solution: NFON’s Cloud Telephony for Retail
NFON implemented its Cloud Telephony solution—designed for flexibility, consistency, and productivity—resulting in:
- Effortless Growth: The scalable platform allowed for seamless onboarding without manual setup.
- Device and Location Agnosticism: The same tool worked equally well on smartphones, tablets, and desktops, empowering teams wherever they were.
- Unified Communication Environment: A single, centralized system replaced fragmented channels, creating smoother workflows and clearer communication.
“Instead of having different PBX systems for each site, we can now use a single, easily scalable communication solution. Integrating Cloud Telephony has given our teams much more flexibility.”
— Tobias Armleder, IT Director at Demeter
Impact in a Nutshell
With NFON’s Cloud Telephony, Demeter transformed its operations—unlocking efficient, location-independent communication, simplifying admin tasks, and fostering a growth-ready infrastructure that aligns with their values of sustainability and innovation.
