AI & Automation in Communication

The AI Banking Opportunity Map

Explore the AI Banking Opportunity Map and discover where artificial intelligence is creating value across customer experience, operations, risk management, and strategy.
AI & Automation in Communication

The Top 7 AI Opportunities for Banks in 2026

06.03.2026

The banking industry is entering a new phase of digital transformation. While early AI deployments focused primarily on chatbots and automation,…
AI & Automation in Communication

AI Banking Maturity Model

06.03.2026

Banks typically move through five stages of AI adoption .   Level 1 – Exploration Small AI pilots and experiments. Examples: - chatbot…
AI & Automation in Communication

5 Questions Banks Should Ask Before Deploying AI

06.03.2026

1. What customer or operational problem are we solving? AI should target clear outcomes such as improving customer experience or reducing…
AI & Automation in Communication

Top 10 AI Use Cases Banks Are Prioritising in 2026

06.03.2026

Banks are entering a new phase of AI adoption. While early deployments focused mainly on chatbots and automation, financial institutions are now…
AI & Automation in Communication

The AI Opportunity Map for Financial Services

06.03.2026

Where AI Delivers Value Across the Modern Bank Banks today are under pressure to deliver better digital experiences while maintaining strong risk…
AI & Automation in Communication

The 5 Biggest AI Challenges Banks Must Solve Before 2030

06.03.2026

Artificial intelligence is rapidly becoming a core capability in modern banking. From customer service automation to fraud detection and operational…
AI & Automation in Communication

The Top 7 AI Opportunities for Universities in 2026

05.03.2026

Universities are under increasing pressure to deliver better student experiences while managing rising operational costs and administrative…
AI & Automation in Communication

The AI University Maturity Model

05.03.2026

How Higher Education Institutions Are Adopting AI As universities explore the role of AI across their institutions, many leaders are asking the…
AI & Automation in Communication

5 Questions University Leaders Should Ask Before Deploying AI

05.03.2026

AI is rapidly gaining attention across higher education. But successful adoption requires more than simply introducing new technology. Before…
AI & Automation in Communication

AI in Banking: A 360° View of Opportunities

05.03.2026

Banks today operate in an environment defined by: - rising customer expectations - increasing operational costs - regulatory pressure -…
AI & Automation in Communication

How AI Improves Internal Business Processes and Drives Measurable Cost Savings

03.03.2026

When most organisations think about artificial intelligence, they picture customer-facing chatbots and automated service desks. But the real…
AI & Automation in Communication

The Quiet Value of AI in Customer Operations

25.01.2026

Much of the conversation around AI in customer service focuses on what customers can see: chatbots, automation, and digital self-service. But some of…
AI & Automation in Communication

How AI Is Simplifying Customer Service for Gas and Multi-Utility Providers

29.12.2025

The Quiet Role AI Is Playing in Making Multi-Utility Service Simpler Gas and multi-utility providers operate in one of the most demanding service…
AI & Automation in Communication

How AI Is Improving Customer Experience for Energy and Electricity Suppliers

29.12.2025

AI Doesn’t Fix Energy Volatility — But It Can Fix How Customers Experience It When I speak with customer experience and service leaders in the…
AI & Automation in Communication

How AI in Water Utilities Is Improving Customer Experience and Operational Resilience

24.12.2025

Insights for Customer Experience, Service & Contact Centre Leaders in the Water Sector When I speak with customer experience and service leaders in…
AI & Automation in Communication

Artificial Intelligence in Cloud Telephony - How AI Optimises Business Communication

17.11.2025

Table of Contents - What does AI in cloud telephony mean? - Key application areas for AI - Business benefits - from efficiency to customer…
AI & Automation in Communication

Fixing the admin gap in healthcare communication.

13.10.2025

Every family has lived it: the moments that test patience, trust, and communication all at once. Not the medical emergencies — but everything around…
AI & Automation in Communication

The Drop-off Point: What happens between "I'm interested" and "No one picked up"

10.10.2025

Every business has lived through it: that critical moment when a customer wants to get in touch, to buy, to ask, to connect… and no one answers. It’s…
AI & Automation in Communication

Insights from NFON’s own journey and advisory experience in AI-driven business communication

10.10.2025

At the CIO Summit , the invite-only technology leadership track at Bits & Pretzels 2025 , one of Europe’s leading events for tech founders,…
AI & Automation in Communication

How AI is Reshaping Business Communications — and What Leaders Really Think

07.08.2025

The findings paint a picture of cautious confidence , growing maturity , and a workforce eager for both efficiency and human nuance in how…
AI & Automation in Communication

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

23.07.2025

In today’s workplace, it’s not about using AI—it’s about orchestrating it. It’s about learning how to delegate to AI the same way you would to a…
AI & Automation in Communication

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

23.07.2025

Voice and chat bots—powered by AI—aren’t just about efficiency. They’re a lever for unlocking the full value of your salary investment, empowering…
AI & Automation in Communication

Unlocking Operational Efficiency with Voice and Chat Bots: The Real-World Value of AI as an Enabler

23.07.2025

This piece explores how AI-powered tools like call transcription, automated summarisation, and intelligent assistants are not about replacing human…
AI & Automation in Communication

Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot

23.06.2025

What Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps process incoming customer emails…
AI & Automation in Communication

AI in Business Communications: What It Actually Means (And Why It Matters)

19.05.2025

But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing customers, or supporting users,…
AI & Automation in Communication

🐰 How the Easter Bunny Saved Easter (Thanks to a Little Help from botario by NFON)

17.04.2025

Easter was just days away. The eggs were painted, the chocolate was polished to a glossy perfection, and the tulips were standing to attention like…
AI & Automation in Communication

AI-Powered Hospitality: Transforming Guest Experience and Operational Efficiency

11.03.2025

The Challenge: Balancing Personalisation with Efficiency Hospitality businesses face an ongoing challenge: how to provide seamless, high-quality…
AI & Automation in Communication

5 Essential Business Resolutions to Drive Success in 2025

18.12.2024

As the new year dawns, it’s time to reflect, reset, and recharge your business strategies to thrive in 2025. Setting the right resolutions can help…
AI & Automation in Communication

CCHub Saves Christmas

12.12.2024

The North Pole was abuzz with excitement as Christmas approached. The elves were hard at work preparing toys, managing lists, and most importantly,…
AI & Automation in Communication

What is Microsoft Copilot and How is it Transforming Businesses?

10.12.2024

In the ever-evolving world of artificial intelligence (AI), tools like Microsoft Copilot are transforming the way businesses operate. As part of…
AI & Automation in Communication

How Small Businesses Can Use AI in Cloud Contact Centres to Differentiate on Service

28.11.2024

In today's competitive landscape, small businesses face constant pressure to stand out. When competing on price or product isn’t enough, exceptional…
AI & Automation in Communication

AI in Business: Cutting Costs or Cutting Corners? The Real Cost of Replacing Human Roles with Artificial Intelligence

15.11.2024

Introduction: The AI Dilemma In the face of rising operational costs, many businesses are turning to Artificial Intelligence (AI) to streamline…
AI & Automation in Communication

Top 5 Emerging Trends in the UK Unified Communications Market for 2025

03.11.2024

The unified communications (UC) market in the UK has been evolving at a breakneck pace, driven by advancements in technology, changing workforce…
AI & Automation in Communication

Using AI to revolutionize customer communication in contact centres across industries

08.08.2024

Rising customer expectations With ever-increasing customer expectations, it’s becoming harder and harder to secure customer loyalty, but it’s well…
AI & Automation in Communication

Take your business to the next level with contact centre AI

09.07.2024

Today’s customers expect more from the companies they do business with than ever before – they now expect speedy, efficient and friendly service,…
AI & Automation in Communication

Part 7: Navigating the AI Wave - Transforming Marketing Strategies

08.04.2024

AI & Automation in Communication

The journey of AI from Alan Turing to NFON’s Contact Centre Hub (CC Hub)

11.09.2023

Are the robots taking over? The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure…