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Deliver an optimal customer experience.
Small and medium enterprises might struggle to deliver better customer support while being restricted to limited resources for fully featured contact centres. Nmonitoring Queues is an efficient way to empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner.
Discover the main benefits.
Our queue monitoring add-on gives you in-depth insights into the performance of service teams and campaigns.
Directly bookable through Cloudya.
With fully customisable wallboards and up to 180 built-in performance KPIs.
Quickly pinpoint issues.
Optimise team efficiency.
Deliver more value to customers.
Offer increased value and a better experience to customers.
Improve agent planning.
Detect peak times, average call duration and more to enable efficient agent planning.
Fast and simple access.
Book through Cloudya by selecting the agents you need and start using the solution right away.
Easily scalable.
Pay-per-agent, adjust as needed on a monthly basis.
Nmonitoring Queues at a glance.
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Real-time monitoring.
An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.
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Comprehensive analysis.
Detailed reports let you identify the root cause of performance issues so you can address them immediately.
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Unlimited wallboards.
- Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.
- Nmonitoring Queues gives each type of user precisely the information they need with various data views
Comprehensive visual dashboard.
- Agent profile for self-monitoring and efficient call handling.
- Agents can easily manage their queues and view calls and supervisor messages instantly.
See how others are succeeding with NFON.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
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Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
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““I would recommend NFON without reservation – I just plug in a new device, and it works.”
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Discover our business solutions.
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Retail.
Make customer care a bliss. Find how Cloudya empowers Demeter to meet their everyday challenges within their industry.
E-commerce.
FMCG e-commerce is the champion league of online retail, where seamless operations are crucial. Discover why NFON’s cloud telephony is the ideal partner for e-commerce.
Information Technology.
IT providers understandably have high expectations of their business suppliers. Explore how NFON’s Cloud Telephony meets those expectations.
Manufacturing.
In industries where communication isn’t the core focus, a reliable and intuitive infrastructure is essential. Discover why NFON’s cloud telephony is the ideal solution for manufacturers.
Consultancy.
When a top telecom consultancy chooses NFON’s Cloudya, it speaks volumes. Discover why industry experts select us for their cloud telephony.
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