Small and medium enterprises might struggle to deliver better customer support while being restricted to limited resources for fully featured contact centres. Nmonitoring Queues is an efficient way to empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner.
Nmonitoring Queues gives you in-depth insights into the performance of service teams and campaigns.
Detect peak times, average call duration and more to enable efficient agent planning.
Book through Cloudya by selecting the agents you need and start using the solution right away.
Pay-per-agent, adjust as needed on a monthly basis.
Service teams wanting to boost efficiency and deliver more value to customers
Outbound calling teams wanting to monitor and tweak campaigns
Teams wanting to detect peak and low times to plan shifts and ensure they are available to customers anytime
An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.
Detailed reports let you identify the root cause of performance issues so you can address them immediately.
Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.
Nmonitoring Queues gives each type of user precisely the information they need.
Agents can easily manage their own queues and see calls and supervisor messages at a glance.
“I would recommend NFON without reservation – I just plug in a new device, and it works.”
“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”
With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.
With ever-changing technology and regulations, finance and insurance businesses are changing too. Discove safe and reliable communication with NFON solutions.