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The heart of your customers' experience. Ignited by AI.
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The right answer, every time.
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One unified platform.
NFON Contact Center Hub integrates multiple communication channels - such as phone, email, live chat, SMS, and social media—into one unified platform.
This allows agents to manage all customer inquiries seamlessly from a single interface, with the entire contact history clearly visible, enhancing support efficiency and customer satisfaction.
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Smarter system, smart business.
NFON Contact Center Hub includes intelligent call routing to prioritize high-value or urgent calls, matching customers with the best agent based on criteria like language or expertise.
This reduces wait times, optimizes resource allocation, and improves customer experience by quickly connecting them with the right support.
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AI-powered support.
AI-powered bots quickly handle standard requests, ensuring fast resolutions and consistent support.
This allows agents to focus on complex inquiries, boosting satisfaction for both customers and agents while enhancing the overall experience.
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Remote management, actual care.
With NFON Contact Center Hub, businesses can deploy and manage remote customer service teams easily.
Supervisors have access to real-time performance tracking, KPI monitoring, and coaching tools from a centralized dashboard, ensuring consistent service quality no matter where agents are located.
See how others are succeeding with NFON.
“By leveraging NFON Contact Center Hub‘s capabilities, we‘ve unlocked a new level of service personalization and efficiency for our clients. Being able to measure important KPIs takes out the guesswork and enables us to tackle large client projects that we weren’t able to do before.”
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"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
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Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
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“I would recommend NFON without reservation – I just plug in a new device, and it works.”
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Frequently Asked Questions.
Is the NFON Contact Center Hub scalable for growing teams?
Yes, NFON Contact Center Hub is fully scalable, making it easy to add users or channels as your team grows.
How secure is the data in the NFON Contact Center Hub?
NFON Contact Center Hub uses data centres in the EU that are safe, reliable and GDPR compliant.
Does the NFON Contact Center Hub integrate with CRM systems?
Yes, the NFON Contact Center Hub integrates with popular CRM systems, providing a unified view of customer interactions and history.
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