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Why businesses choose Nia FrontDesk.
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Always Available
24/7 professional call answering.
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Smarter Routing
Transfers calls to the right person instantly.
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Faster Service
Answers FAQs & reduces waiting time.
Watch our Nia FrontDesk demo
What FrontDesk does.
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More than 54,000 customers using NFON and botario products.
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Built for the calls you get every day.
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Professional Services
Qualify client calls, manage intake screenings, give directions and office hours, and forward intelligently to the right consultant or case manager.
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Public Administration
Answer citizen inquiries, provide office hour and document info, and route calls to the correct municipal department.
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Retail
Answer questions on store hours and locations, payment options, service offerings and forward to the right contact.
A company you can trust.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times."
"Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues."
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Frequently asked questions (FAQ)
How does Nia FrontDesk work as a digital reception solution for businesses?
NIA FrontDesk is an AI-powered digital reception solution from NFON, fully integrated into cloud telephony. It greets callers, answers frequently asked questions around the clock, and intelligently routes calls using natural language. The solution reduces waiting times, relieves employees of routine inquiries, and can be set up without any technical expertise. It is multilingual, GDPR-compliant, and requires no additional systems. Nia FrontDesk is particularly well-suited for companies with high call volumes, such as healthcare, insurance, finance, retail, and public institutions.
What advantages does NIA FrontDesk offer compared to traditional reception services?
NIA FrontDesk is always accessible, answers standard inquiries immediately, intelligently forwards calls, handles high call volumes without waiting times, relieves employees, reduces costs, is quick to set up, data protection compliant and multilingual.
Which companies benefit most from NIA FrontDesk?
Companies with a high volume of incoming calls and recurring standard inquiries will particularly benefit, for example:
Healthcare
Insurance and financial service providers
Public administration
Retail and chain stores
Service providers with support or service hotlines
How can I integrate Nia FrontDesk into my office?
You activate Nia FrontDesk in the NFON Portal, assign a phone number, configure the desired dialogs and call forwarding, and integrate it directly into your existing NFON cloud telephone system.
Does it replace Noperatorpanel?
No, it is a standalone solution.
What are the notice periods for cancellation?
You can cancel the product monthly.
How is it configured?
Please refer to the NFON documentation to configure the product.
How secure is Nia FrontDesk with regard to data protection and data storage?
Nia FrontDesk is highly secure with regard to data protection and data storage, meeting the highest standards. All data is processed exclusively in European data centers, complying with strict European data protection requirements.
How can Nia Front Desk contribute to optimizing the customer experience at reception?
NIA FrontDesk offers the following features for professional call management:
Intelligent call answering and qualification: NIA FrontDesk greets callers, understands their requests in natural language, and answers frequently asked questions (e.g., opening hours, addresses, document delivery) immediately, 24/7.
Smart call routing: The solution routes calls to the right person, department, or team based on availability and the caller's preference. Alternative suggestions are also offered if someone is unavailable.
Fallback options: If the desired contact person is unavailable, NIA FrontDesk offers alternative contact options to prevent lost calls.
Seamless integration: Fully integrated into NFON Cloud Telephony, without external systems or complex configuration.
Multilingualism: Supports multiple languages and local dialects for a pleasant caller experience.
Easy configuration: Setting up and customizing call flows, queues, and routing rules is intuitive and requires no technical expertise.
Reduced wait times: By automatically answering routine questions and efficiently routing calls, waiting times for callers are significantly reduced.
24/7 availability: NIA FrontDesk is available around the clock, ensuring that no call goes unanswered.
Cybersecurity
C5 Attestation: Our commitment to high security standards.
BSI C5 attestation is a catalogue of criteria from the German Federal Office for Information Security (BSI) that evaluates the security and compliance controls of cloud service providers.
NFON has obtained both BSI C5 Type 1 and Type 2 attestations, confirming that its security controls are not only implemented but have operated effectively over a defined period of time. The verification came from independent reviews conducted by qualified external auditors.
This provides a higher level of assurance for security-sensitive customers, including organizations in the public sector, research and development, and regulated industries such as finance and healthcare.
