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At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to accelerate the transition from cloud telephony to AI-powered business communication and turn strategy into measurable execution. Learn more about our partner initiatives and become the next NFON Partner.
Across two days in Munich, management keynotes set the strategic direction for the year ahead and reinforced the strength of our roadmap. Breakout sessions translated that direction into practical discussions around AI use cases, modular licensing and concrete growth opportunities across both existing and new customer environments. In the Innovation & Experience Hub, partners engaged directly with NFON experts, live demonstrations and solution integrations.
A defining milestone was the launch of the first-ever NEXUS Connect Hackathon, where partners worked hands-on with our AI portfolio in realistic customer scenarios. The outcome was clear: these solutions are not conceptual. They are available, commercially relevant and ready to scale.
Turning Discussion into Deployment
The Hackathon brought together partners in a working environment focused on experimentation, configuration, and collaboration. Rather than observing demonstrations, participants worked directly with NFON’s AI portfolio, testing intelligent assistants, voice automation, inbound call management and integration scenarios in real time.
The objective was not theoretical exploration. It was practical validation.
How does AI-driven call routing perform in a realistic service scenario?
How can voicebots integrate into existing CRM structures?
How can automation reduce operational workload while maintaining compliance and control?
These were not abstract questions. They were tested, configured and refined during the day.
From Partner to Builder
What made the Hackathon distinctive was the shift in roles that it created. Partners were not positioned as recipients of innovation. They became builders within it.
Working alongside NFON experts, participants configured inbound automation workflows, explored agent-based AI models and examined how telephony can evolve from a communication channel into an intelligent infrastructure layer.
The focus remained disciplined: use cases had to be commercially relevant, technically deployable and aligned with customer needs. The conversations moved quickly from “What is possible?” to “How can this be implemented tomorrow?”
AI That Is Ready Today
One of the strongest outcomes of the Hackathon was clarity.
The tools demonstrated during keynotes were not roadmap concepts. They were available systems that could be configured, tested and adapted immediately. Intelligent voicemail transcription, call summarisation, contextual in-app assistance, AI-powered front desk solutions and multi-agent orchestration were all explored in working scenarios.
Participants left not only with understanding, but with confidence. Confidence that AI is not an abstract trend, but a deployable business capability.
Collaboration as Competitive Advantage
Beyond the technical exercises, the Hackathon reinforced something equally important: collaboration accelerates innovation.
Partners exchanged ideas across industries and customer segments. Different approaches to compliance, licensing and integration were discussed openly. Challenges were addressed collectively rather than in isolation.
The atmosphere reflected a shared understanding. The transition to AI-powered communication cannot be achieved through product releases alone. It requires experimentation, feedback and real-world iteration.
Building Momentum for What Comes Next
By the end of the Hackathon, the direction was clear. The shift from cloud telephony to AI-powered communication is not a distant ambition. It is an operational reality that partners can activate today.
The day demonstrated that the NFON ecosystem is not only ready to discuss intelligent communication — it is ready to build it.
From Technology to Business Case
A central highlight of the Hackathon was the team challenge. Participants worked in cross-company groups to develop concrete business cases based on the AI solutions they had explored throughout the day. The objective was not simply to test features, but to translate them into real-world, commercially viable scenarios. Each team analysed customer situations, identified operational pain points and designed applicable AI-driven communication concepts before presenting their results to a jury.
The energy in the room was unmistakable. Partners collaborated across company boundaries, combined technical expertise with market experience and developed use cases that were practical, scalable and immediately relevant. The presentations reflected creativity, strategic thinking and a clear understanding of how NFON’s AI capabilities can create measurable business value.
We would like to extend our sincere congratulations to the winning teams:
1st Place Team
Jens Quader, QL-IT
Thorsten Schweer, Sievers-SNC Computer&Software
Lutz Hahn, Hahn Telefonbau
Frank-Peter Müller, top solutions
2nd Place Team
Adrian Diwisch, INES
Danilo Brandt, Zöllner Büro-& IT Systeme
Stephan Dohrn, Förster IT-Dienstleistungen GmbH
3rd Place Team
Olaf Rabbachin, top solutions
Patrick Buß, NORDlive Media
Jens Wieland, PCNet edv Service
Their achievements demonstrated what is possible when expertise, collaboration and practical execution come together.
Thank You to Our Partners
We would like to sincerely thank all partners who participated in the Hackathon and contributed their expertise, curiosity and commitment. Your engagement transformed strategy into practical application and strengthened the collaborative foundation of our ecosystem. If you would like to experience the atmosphere and see the teams in action, watch the official Hackathon recap video through this link.
The momentum created during the Hackathon continues beyond NEXUS Connect. Together, we are not only adapting to the future of business communication — we are shaping it.
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