NFON Blog

Success Stories & Insights

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

03.09.2025

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning

Industry Solutions & Use Cases

NFON for Retail: Exceed Expectations, Not Just Meet Them

02.09.2025

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service line

Customer Experience & Contact Center

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

08.08.2025

Here are the 10 questions we asked—and the answers that are shaping the future of CX. What is the biggest priority for your CX strategy in 2025? �

AI & Automation in Communication

How AI is Reshaping Business Communications — and What Leaders Really Think

07.08.2025

The findings paint a picture of cautious confidence , growing maturity , and a workforce eager for both efficiency and human nuance in how busines

AI & Automation in Communication

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

23.07.2025

In today’s workplace, it’s not about using AI—it’s about orchestrating it. It’s about learning how to delegate to AI the same way you would to a

AI & Automation in Communication

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

23.07.2025

Voice and chat bots—powered by AI—aren’t just about efficiency. They’re a lever for unlocking the full value of your salary investment, empowering you

Cloud Telephony & VoIP

Make Microsoft Teams Do More: Unlock the Power of Voice & Insight.

07.05.2025

Turn Microsoft Teams into Your Business Phone System Many businesses still rely on a separate phone system, even while using Teams every day for eve

Cloud Telephony & VoIP

Teams That Do More? Good Call!

07.05.2025

Help Your Customers Get More from Microsoft Teams … and Grow with Profit through NFON's Partner-First Solutions At NFON, we help our partners gro

Cloud Telephony & VoIP

Cloudya's Christmas Connection

12.12.2024

It was a chilly December evening in a small village where the townsfolk bustled about, preparing for Christmas. The holiday season was a time of joy a

Cloud Telephony & VoIP

"SIP Trunking vs. Direct Routing vs. Operator Connect: Which is Right for Your Business?"

18.11.2024

Microsoft Teams has revolutionised business communication by consolidating chat, meetings, and collaboration into one unified platform. But when it co

Cloud Telephony & VoIP

The BT PSTN Stop Sell: Embracing the Digital Revolution in the UK

11.09.2023

Introduction: In the realm of telecommunications, monumental shifts often signify the dawn of a new era. On September 5th, 2023, the United Kingdom

Cloud Telephony & VoIP

The Future of Telephony

01.09.2023

How will the upcoming copper (ISDN) switch off change the telephony landscape in the UK? By now we all know the benefits: enhanced reliability, clea

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Customer Experience & Contact Center

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

08.08.2025

Here are the 10 questions we asked—and the answers that are shaping the future of CX. What is the biggest priority for your CX strategy in 2025? �

Customer Experience & Contact Center

Powering Business Success Through Intelligent Customer Communication

26.05.2025

Welcome to HubTalks — a new video series from NFON that brings you direct insights from the people shaping the future of customer communication. Eac

Customer Experience & Contact Center

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

19.05.2025

If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a specialist to start offering

Customer Experience & Contact Center

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

25.04.2025

No one enjoys being transferred multiple times during a customer service call. Traditional manual call routing often leads to long queues, frustration

Customer Experience & Contact Center

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

18.04.2025

Staff shortages, unpredictable call volumes, and the constant battle of managing rotas—sound familiar? The traditional contact centre model is under p

Customer Experience & Contact Center

What trends are dominating the UK contact centre market in 2023?

02.10.2023

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure on whether AI will save the wor

Security & Compliance

Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications

20.11.2024

In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisations are under constant scruti

Security & Compliance

Focus on Security: NFON receives C5 Attestation

16.10.2023

Data and corporate security is an essential aspect of any communications strategy. Especially with cloud services, security should always be a focus.

Digital Workplace & Remote Work

💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀

16.03.2025

Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips and easy-to-follow steps to

Digital Workplace & Remote Work

Disconnect to Reconnect: Why a Digital Detox is Vital for Tech Professionals

24.02.2025

The Digital Dilemma in Tech Tech professionals are the engine behind the digital revolution—they build, maintain, and innovate the very platforms th

Digital Workplace & Remote Work

From Junior Sales to Sales Director: Your Career Progression Guide

20.02.2025

Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on: ✅ Understanding Your Product & Mark

Digital Workplace & Remote Work

Connected Hearts: A Valentine’s Day Story of Love and Communication ❤️📞

12.02.2025

For Emma and Jake , their journey wasn’t love at first sight. In fact, their biggest challenge wasn’t attraction—it was communication. A Relationsh

Digital Workplace & Remote Work

Are Attitudes Toward Remote Working Changing in the UK? Examining the Shift Back to Office Work

27.11.2024

The way we work has undergone a seismic shift since the COVID-19 pandemic, fundamentally altering attitudes and practices around remote and hybrid wor

Digital Workplace & Remote Work

Tech-Lover's New Year Resolutions: Smart Gadgets and Apps to Kickstart 2024

05.01.2024

Introduction As 2024 unfolds, it’s time to set new resolutions with a tech-savvy twist. For those who love gadgets and are always on the lookout for

AI & Automation in Communication

How AI is Reshaping Business Communications — and What Leaders Really Think

07.08.2025

The findings paint a picture of cautious confidence , growing maturity , and a workforce eager for both efficiency and human nuance in how busines

AI & Automation in Communication

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

23.07.2025

In today’s workplace, it’s not about using AI—it’s about orchestrating it. It’s about learning how to delegate to AI the same way you would to a

AI & Automation in Communication

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

23.07.2025

Voice and chat bots—powered by AI—aren’t just about efficiency. They’re a lever for unlocking the full value of your salary investment, empowering you

AI & Automation in Communication

Unlocking Operational Efficiency with Voice and Chat Bots: The Real-World Value of AI as an Enabler

23.07.2025

This piece explores how AI-powered tools like call transcription, automated summarisation, and intelligent assistants are not about replacing human ta

AI & Automation in Communication

Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot

23.06.2025

What Is the AI Emailbot? The AI Emailbot is an intelligent assistant integrated into NFON Contact Center. It helps process incoming customer emails

AI & Automation in Communication

AI in Business Communications: What It Actually Means (And Why It Matters)

19.05.2025

But what does “AI” actually mean when it comes to business communications? If you’re running a business, managing customers, or supporting users,

Industry Solutions & Use Cases

NFON for Retail: Exceed Expectations, Not Just Meet Them

02.09.2025

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service line

Success Stories & Insights

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

03.09.2025

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning

Success Stories & Insights

Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)

09.05.2025

This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean on feature lists and pricing t

Success Stories & Insights

Grow with Profit: Smarter Communication for Leaner, More Profitable Growth

14.04.2025

At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing the cloud, and using leaner sy

Success Stories & Insights

How NFON Helped One Fashion Entrepreneur Focus on Growth—Not Problems

12.02.2025

The Challenge: A Growing Business Held Back by Communication Issue s James built his brand from the ground up. What started as a small boutique oper

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Comparisons & Buying Guides

How to Choose the Right CCaaS Vendor Partner - A Guide for Resellers

16.03.2025

Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It should be scalable and flexi

Comparisons & Buying Guides

Top Tech Trends Shaping the UK in 2025

16.12.2024

As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape. Advanced Artificial Intelligence (AI) Int

Comparisons & Buying Guides

An IT Reseller's Quick Guide to Generating Leads for New Voice Communications Customers

31.10.2024

In today’s fast-paced digital environment, IT resellers are uniquely positioned to expand their service portfolio by offering voice communications sol

Comparisons & Buying Guides

Wholesale vs. Commission: Which Business Model Should IT Resellers Choose for Selling Voice Communications?

29.10.2024

As an IT reseller, adding voice communications to your portfolio can open up valuable new revenue streams, foster long-term customer relationships, an

Comparisons & Buying Guides

Looking to give your customers a voice? Look no further!

14.10.2024

NFON UK is a leading provider of cloud-based business communication solutions, specialising in telephony and contact centre services. Our Par

Comparisons & Buying Guides

7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention

07.10.2024

In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off competitors who are eager to win

Browse all categories

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

NFON for Retail: Exceed Expectations, Not Just Meet Them

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

How AI is Reshaping Business Communications — and What Leaders Really Think

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

Make Microsoft Teams Do More: Unlock the Power of Voice & Insight.

Teams That Do More? Good Call!

Cloudya's Christmas Connection

"SIP Trunking vs. Direct Routing vs. Operator Connect: Which is Right for Your Business?"

The BT PSTN Stop Sell: Embracing the Digital Revolution in the UK

The Future of Telephony

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

Powering Business Success Through Intelligent Customer Communication

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

What trends are dominating the UK contact centre market in 2023?

Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications

Focus on Security: NFON receives C5 Attestation

💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀

Disconnect to Reconnect: Why a Digital Detox is Vital for Tech Professionals

From Junior Sales to Sales Director: Your Career Progression Guide

Connected Hearts: A Valentine’s Day Story of Love and Communication ❤️📞

Are Attitudes Toward Remote Working Changing in the UK? Examining the Shift Back to Office Work

Tech-Lover's New Year Resolutions: Smart Gadgets and Apps to Kickstart 2024

How AI is Reshaping Business Communications — and What Leaders Really Think

How to Get AI to Work For You: The Most Productive Team Member You Didn’t Know You Had

Maximising Talent, Minimising Admin: Why Smart Businesses Use AI to Unlock Real ROI on Their People

Unlocking Operational Efficiency with Voice and Chat Bots: The Real-World Value of AI as an Enabler

Streamlining Customer Support with NFON Contact Center: Meet the AI Emailbot

AI in Business Communications: What It Actually Means (And Why It Matters)

NFON for Retail: Exceed Expectations, Not Just Meet Them

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)

Grow with Profit: Smarter Communication for Leaner, More Profitable Growth

How NFON Helped One Fashion Entrepreneur Focus on Growth—Not Problems

How to Choose the Right CCaaS Vendor Partner - A Guide for Resellers

Top Tech Trends Shaping the UK in 2025

An IT Reseller's Quick Guide to Generating Leads for New Voice Communications Customers

Wholesale vs. Commission: Which Business Model Should IT Resellers Choose for Selling Voice Communications?

Looking to give your customers a voice? Look no further!

7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

NFON for Retail: Exceed Expectations, Not Just Meet Them

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

Crear un plan de contingencia | NFON

Beneficios de integrar tu plataforma de Call Center y CRM | NFON

Lleva tu oficina a la nube con el Kit Digital | NFON