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Integration & UCaaS Tools

Oct Survey 2025: “Teams as the Hub” — What End Users Really Think About Operator Connect & Contact Centre in Microsoft Teams

08.11.2025

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),
Customer Experience & Contact Center

Personalisation with Principles: Trust, Sustainability and the New Loyalty

08.11.2025

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear cho
Customer Experience & Contact Center

Built for Disruption: Automation That Protects Revenue (and CSAT)

08.11.2025

Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat, an
Customer Experience & Contact Center

Empower Your People: EX as the Engine of Better Journeys

08.11.2025

In travel, no technology outperforms an empowered human at the right moment. The fastest path to better CX is often better EX—giving frontline teams c
Customer Experience & Contact Center

From Search to Stay: Why Omni-Channel CX Wins the Modern Traveller

08.11.2025

Travellers don’t think in “channels.” They message, tap, speak, or self-serve—often in the same journey. Brands that meet guests in-channel and keep c
AI & Automation in Communication

Fixing the admin gap in healthcare communication.

13.10.2025

Every family has lived it: the moments that test patience, trust, and communication all at once. Not the medical emergencies — but everything around t
Integration & UCaaS Tools

Oct Survey 2025: “Teams as the Hub” — What End Users Really Think About Operator Connect & Contact Centre in Microsoft Teams

08.11.2025

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),
Customer Experience & Contact Center

Personalisation with Principles: Trust, Sustainability and the New Loyalty

08.11.2025

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear cho
Customer Experience & Contact Center

Built for Disruption: Automation That Protects Revenue (and CSAT)

08.11.2025

Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat, an