A customer has moved home and wants to update their address. The service team knows what comes next: ask for the relevant details, establish which…

One thing that is easy to miss in the current AI discussion is how much of the customer experience depends on technology most people never see.  A…

About this report How to read the figures in this report - please read before citing anything This report contains two kinds of number and they…

It appears in no cost centre, has no owner and generates no data. Which is precisely why it never gets funded - and how to make it visible enough to…

For an independent hotel, an agency, a small tour operator or a vehicle rental business, the phone is still the highest-value channel you have. It is…

Every travel operation plans for peak volume. Very few break because of volume. They break because of the four assumptions underneath the plan, all of…

Table of Contents - Why legacy PBX systems are holding you back - Key benefits of Cloud PBX migration - NFON: Your trusted Cloud PBX…

Table of Contents - What is Programmatic Voice? - Why integration is key to better customer service - Benefits of automating voice…

Table of Contents - Why traditional phone systems are becoming a cost trap - The key cost-saving potential of VoIP - Sample calculation: How…

Table of Contents - International Expansion in SMEs: Communication as a Key Factor - The Challenges of Global Growth Without Modern Telephony …

Table of Contents - Traditional Phone Systems – Risks & Limitations - VoIP & Cloud Telephony – Security Advantages - NFON: Your VoIP Provider…

On busy workdays, notes from one-to-one calls go missing, decisions get forgotten, tasks stay undone, and teams waste time chasing information. Manual…

For a long time, business communication was evaluated in fairly simple terms. If calls connected reliably, if routing worked, and if systems scaled…

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),…

In August 2025, NFON surveyed 720 business users and IT-involved end users across the UK to understand attitudes toward Microsoft Teams as the…

At the heart of the NFON Teams Eco-System are four key components: - Operator Connect - Direct Routing via Enterprise Cloud Telephony -…

Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges, and critical factors…

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communication platform for businesses…

Customer service leadership in a time of change Turning strategy into outcomes through clarity, consistency and intelligent service design …

Last week in Berlin, thousands of customer experience leaders, technology providers and innovators gathered at CCW 2026, Europe’s leading event for…

For years, customer experience performance was dominated by one question: “How fast can we respond?” Metrics like average handle time, response…

Table of Contents - From call center to omnichannel experience - What cloud contact center solutions can do - Business benefits: scalable,…

With real-world utility example: how Octopus Energy built customer service by design — and what leaders can learn In today’s utilities landscape,…

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear…

In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisations are under constant…

Data and corporate security is an essential aspect of any communications strategy. Especially with cloud services, security should always be a focus.…

Since the turbulence of 2020, data security threats have been rising exponentially. From internal breaches to external cyberattacks, countless…

For businesses that use a Voice over Internet Protocol (VoIP) system, data centres are the cornerstone of their communications, supporting telephony…

In recent years, videoconferencing and real-time communications platforms have quickly gone from being fringe technologies, to an integral part of…

As we enter the world of hybrid working, the average business requires more capable and robust communications systems than before. Ultimately…

Table of Contents: - Hybrid Working - More than Just a Buzzword - Cloud Telephony as a Game Changer in the New Work Reality - Staying…

Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips and easy-to-follow steps to…

The Digital Dilemma in Tech Tech professionals are the engine behind the digital revolution—they build, maintain, and innovate the very platforms…

Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on: ✅ Understanding Your Product &…

The way we work has undergone a seismic shift since the COVID-19 pandemic, fundamentally altering attitudes and practices around remote and hybrid…

Introduction As 2024 unfolds, it’s time to set new resolutions with a tech-savvy twist. For those who love gadgets and are always on the lookout for…

A customer has moved home and wants to update their address. The service team knows what comes next: ask for the relevant details, establish which…

One thing that is easy to miss in the current AI discussion is how much of the customer experience depends on technology most people never see.  A…

It appears in no cost centre, has no owner and generates no data. Which is precisely why it never gets funded - and how to make it visible enough to…

For an independent hotel, an agency, a small tour operator or a vehicle rental business, the phone is still the highest-value channel you have. It is…

Every travel operation plans for peak volume. Very few break because of volume. They break because of the four assumptions underneath the plan, all of…

Every travel operation plans for peak volume. Very few break because of volume. They break because of the four assumptions underneath the plan, all of…

About this report How to read the figures in this report - please read before citing anything This report contains two kinds of number and they…

At this year’s NEXUS Connect, our annual gathering of partners from across the DACH region, we aligned around a clear and shared ambition: to…

Every organisation wants to be customer-first — but too often the strategy ends up as a poster on a wall rather than a change in outcomes. Surveys…

Table of Contents - Why traditional phone systems fall short in healthcare - What VoIP for healthcare does better - NFON: Cloud PBX tailored…

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service…

For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Here’s a closer look at what…

For IT providers, system integrators and telecom specialists evaluating vendors in business communication, the market is entering a new phase.…

Five Challenges Holding Resellers Back — and How To Remove Them In a world of fast-moving AI innovation, rising customer expectations, and intense…

Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no…

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning…

This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean on feature lists and pricing…

At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing the cloud, and using leaner…

Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloudya provide consistent and…

Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It should be scalable and…

As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape.   Advanced Artificial Intelligence (AI)…

In today’s fast-paced digital environment, IT resellers are uniquely positioned to expand their service portfolio by offering voice communications…

As an IT reseller, adding voice communications to your portfolio can open up valuable new revenue streams, foster long-term customer relationships,…

NFON UK is a leading provider of cloud-based business communication solutions, specialising in  telephony and contact centre services.   Our…

In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off competitors who are eager to win…