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Customer Experience & Contact Center

Customer Service Leadership In A Time Of Change

25.01.2026

Customer service leadership in a time of change Turning strategy into outcomes through clarity, consistency and intelligent service design …
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Industry Solutions & Use Cases

Why Customer-First Strategies Fail at Execution (and how to fix them)

25.01.2026

Every organisation wants to be customer-first — but too often the strategy ends up as a poster on a wall rather than a change in outcomes. Surveys…
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Customer Experience & Contact Center

Why End-to-End Resolution Is Replacing Speed as the CX Benchmark

25.01.2026

For years, customer experience performance was dominated by one question: “How fast can we respond?” Metrics like average handle time, response…
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AI & Automation in Communication

The Quiet Value of AI in Customer Operations

25.01.2026

Much of the conversation around AI in customer service focuses on what customers can see: chatbots, automation, and digital self-service. But some of…
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Customer Experience & Contact Center

Call Center 4.0: How Modern Contact Center Solutions Are Redefining Customer Service

12.01.2026

Table of Contents - From call center to omnichannel experience - What cloud contact center solutions can do - Business benefits: scalable,…
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Industry Solutions & Use Cases

Industry Focus: How Cloud Telephony Is Optimised for the Healthcare Sector

05.01.2026

Table of Contents - Why traditional phone systems fall short in healthcare - What VoIP for healthcare does better - NFON: Cloud PBX tailored…
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