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Customer Service Leadership In A Time Of Change

25.01.2026

Customer service leadership in a time of change Turning strategy into outcomes through clarity, consistency and intelligent service design Custo

Industry Solutions & Use Cases

Why Customer-First Strategies Fail at Execution (and how to fix them)

25.01.2026

Every organisation wants to be customer-first — but too often the strategy ends up as a poster on a wall rather than a change in outcomes. Surveys s

Customer Experience & Contact Center

Why End-to-End Resolution Is Replacing Speed as the CX Benchmark

25.01.2026

For years, customer experience performance was dominated by one question: “How fast can we respond?” Metrics like average handle time, response spe

AI & Automation in Communication

The Quiet Value of AI in Customer Operations

25.01.2026

Much of the conversation around AI in customer service focuses on what customers can see: chatbots, automation, and digital self-service. But some of

Customer Experience & Contact Center

Call Center 4.0: How Modern Contact Center Solutions Are Redefining Customer Service

12.01.2026

Table of Contents - From call center to omnichannel experience - What cloud contact center solutions can do - Business benefits: scalable, eff

Industry Solutions & Use Cases

Industry Focus: How Cloud Telephony Is Optimised for the Healthcare Sector

05.01.2026

Table of Contents - Why traditional phone systems fall short in healthcare - What VoIP for healthcare does better - NFON: Cloud PBX tailored f

Cloud Telephony & VoIP

From Legacy PBX to the Cloud: Why Your Business Should Migrate Now

26.12.2025

Table of Contents - Why legacy PBX systems are holding you back - Key benefits of Cloud PBX migration - NFON: Your trusted Cloud PBX provider

Cloud Telephony & VoIP

The Future of Telephony: Why Cloud Communication Is More Sustainable

22.12.2025

Table of Contents - Sustainability in IT: More than just a trend - Why traditional phone systems consume energy and resources - Cloud communic

Cloud Telephony & VoIP

Programmatic Voice: Automating and Integrating Cloud Telephony into Your CRM

15.12.2025

Table of Contents - What is Programmatic Voice? - Why integration is key to better customer service - Benefits of automating voice processes

Cloud Telephony & VoIP

Cutting Costs with VoIP: How Cloud Telephony Makes Your Business More Efficient

08.12.2025

Table of Contents - Why traditional phone systems are becoming a cost trap - The key cost-saving potential of VoIP - Sample calculation: How m

Cloud Telephony & VoIP

Going Global with Cloud Telephony: Scalable Communication for Growing Businesses

01.12.2025

Table of Contents - International Expansion in SMEs: Communication as a Key Factor - The Challenges of Global Growth Without Modern Telephony

Cloud Telephony & VoIP

Security in the Cloud: Why VoIP Solutions Are Safer Than Traditional Phone Systems

24.11.2025

Table of Contents - Traditional Phone Systems – Risks & Limitations - VoIP & Cloud Telephony – Security Advantages - NFON: Your VoIP Provider

Integration & UCaaS Tools

Oct Survey 2025: “Teams as the Hub” — What End Users Really Think About Operator Connect & Contact Centre in Microsoft Teams

31.10.2025

Context: - Microsoft reported >20M Teams Phone PSTN users across Operator Connect, Direct Routing, Calling Plans and Teams Phone Mobile (FY2024),

Integration & UCaaS Tools

August Survey 2025: “Teams as the Hub” — What End Users Really Think About Operator Connect & Contact Centre in Microsoft Teams

04.09.2025

In August 2025, NFON surveyed 720 business users and IT-involved end users across the UK to understand attitudes toward Microsoft Teams as the prim

Integration & UCaaS Tools

Unlock the Power of Microsoft Teams with NFON’s Complete Teams Eco-System

07.04.2025

At the heart of the NFON Teams Eco-System are four key components: - Operator Connect - Direct Routing via Enterprise Cloud Telephony - Analyt

Integration & UCaaS Tools

The Future of Teams Enabled Voice and Contact Centre Solutions: Free Market Report

16.03.2025

Our latest survey report provides valuable insights from MSPs across the UK, highlighting the opportunities, challenges, and critical factors influenc

Integration & UCaaS Tools

The Hidden Revenue Opportunity in Microsoft Teams: Voice and Contact Centre Integrations

12.02.2025

Microsoft Teams: The Standard, but Not the Complete Solution Microsoft Teams has rapidly become the default communication platform for businesses ac

Integration & UCaaS Tools

Improve your customer service. And your customer loyalty.

28.11.2024

Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the park with our cloud-based servi

Customer Experience & Contact Center

Customer Service Leadership In A Time Of Change

25.01.2026

Customer service leadership in a time of change Turning strategy into outcomes through clarity, consistency and intelligent service design Custo

Customer Experience & Contact Center

Why End-to-End Resolution Is Replacing Speed as the CX Benchmark

25.01.2026

For years, customer experience performance was dominated by one question: “How fast can we respond?” Metrics like average handle time, response spe

Customer Experience & Contact Center

Call Center 4.0: How Modern Contact Center Solutions Are Redefining Customer Service

12.01.2026

Table of Contents - From call center to omnichannel experience - What cloud contact center solutions can do - Business benefits: scalable, eff

Customer Experience & Contact Center

Why Customer Experience Has Become One of the Most Powerful Differentiators in Utilities

29.12.2025

With real-world utility example: how Octopus Energy built customer service by design — and what leaders can learn In today’s utilities landscape, c

Customer Experience & Contact Center

Personalisation with Principles: Trust, Sustainability and the New Loyalty

08.11.2025

Personalisation used to mean “Dear First-Name.” Today, travellers expect recognition across channels and timely, relevant help—balanced with clear cho

Customer Experience & Contact Center

Built for Disruption: Automation That Protects Revenue (and CSAT)

08.11.2025

Disruptions are the stress test for every travel brand. Weather, ATC restrictions, ship delays, strikes—each can trigger spikes across voice, chat, an

Security & Compliance

Ensuring Regulatory Compliance for Financial Organisations: How ASC Recording Insights Secures Microsoft Teams Communications

20.11.2024

In the fast-paced, high-stakes world of financial services, regulatory compliance is non-negotiable. Financial organisations are under constant scruti

Security & Compliance

Focus on Security: NFON receives C5 Attestation

16.10.2023

Data and corporate security is an essential aspect of any communications strategy. Especially with cloud services, security should always be a focus.

Security & Compliance

Why is Data Security Important to a Business?

07.10.2021

Since the turbulence of 2020, data security threats have been rising exponentially. From internal breaches to external cyberattacks, countless busin

Security & Compliance

Why Data Centre Security Matters to Your Business

30.09.2021

For businesses that use a Voice over Internet Protocol (VoIP) system, data centres are the cornerstone of their communications, supporting telephony p

Security & Compliance

How to Take MS Teams Security to a Level Above its Competitors

30.09.2021

In recent years, videoconferencing and real-time communications platforms have quickly gone from being fringe technologies, to an integral part of ope

Security & Compliance

5 Qualities of a Secure VoIP Phone You Can Trust

30.09.2021

As we enter the world of hybrid working, the average business requires more capable and robust communications systems than before. Ultimately though

Digital Workplace & Remote Work

Hybrid Working 2025: Staying Flexible and Productive with Cloud Telephony

10.11.2025

Table of Contents: - Hybrid Working - More than Just a Buzzword - Cloud Telephony as a Game Changer in the New Work Reality - Staying Producti

Digital Workplace & Remote Work

💼 The Ultimate Productivity Checklist – Work Smarter, Achieve More 🚀

16.03.2025

Struggling to stay focused and manage your time effectively? 😩 Our Productivity Checklist is packed with practical tips and easy-to-follow steps to

Digital Workplace & Remote Work

Disconnect to Reconnect: Why a Digital Detox is Vital for Tech Professionals

24.02.2025

The Digital Dilemma in Tech Tech professionals are the engine behind the digital revolution—they build, maintain, and innovate the very platforms th

Digital Workplace & Remote Work

From Junior Sales to Sales Director: Your Career Progression Guide

20.02.2025

Master the Fundamentals The best sales leaders start by perfecting the basics. In your early years, focus on: ✅ Understanding Your Product & Mark

Digital Workplace & Remote Work

Connected Hearts: A Valentine’s Day Story of Love and Communication ❤️📞

12.02.2025

For Emma and Jake , their journey wasn’t love at first sight. In fact, their biggest challenge wasn’t attraction—it was communication. A Relationsh

Digital Workplace & Remote Work

Are Attitudes Toward Remote Working Changing in the UK? Examining the Shift Back to Office Work

27.11.2024

The way we work has undergone a seismic shift since the COVID-19 pandemic, fundamentally altering attitudes and practices around remote and hybrid wor

AI & Automation in Communication

The Quiet Value of AI in Customer Operations

25.01.2026

Much of the conversation around AI in customer service focuses on what customers can see: chatbots, automation, and digital self-service. But some of

AI & Automation in Communication

How AI Is Simplifying Customer Service for Gas and Multi-Utility Providers

29.12.2025

The Quiet Role AI Is Playing in Making Multi-Utility Service Simpler Gas and multi-utility providers operate in one of the most demanding service e

AI & Automation in Communication

How AI Is Improving Customer Experience for Energy and Electricity Suppliers

29.12.2025

AI Doesn’t Fix Energy Volatility — But It Can Fix How Customers Experience It When I speak with customer experience and service leaders in the ener

AI & Automation in Communication

How AI in Water Utilities Is Improving Customer Experience and Operational Resilience

24.12.2025

Insights for Customer Experience, Service & Contact Centre Leaders in the Water Sector When I speak with customer experience and service leaders in

AI & Automation in Communication

Artificial Intelligence in Cloud Telephony - How AI Optimises Business Communication

17.11.2025

Table of Contents - What does AI in cloud telephony mean? - Key application areas for AI - Business benefits - from efficiency to customer sat

AI & Automation in Communication

Fixing the admin gap in healthcare communication.

13.10.2025

Every family has lived it: the moments that test patience, trust, and communication all at once. Not the medical emergencies — but everything around t

Industry Solutions & Use Cases

Why Customer-First Strategies Fail at Execution (and how to fix them)

25.01.2026

Every organisation wants to be customer-first — but too often the strategy ends up as a poster on a wall rather than a change in outcomes. Surveys s

Industry Solutions & Use Cases

Industry Focus: How Cloud Telephony Is Optimised for the Healthcare Sector

05.01.2026

Table of Contents - Why traditional phone systems fall short in healthcare - What VoIP for healthcare does better - NFON: Cloud PBX tailored f

Industry Solutions & Use Cases

NFON for Retail: Exceed Expectations, Not Just Meet Them

02.09.2025

Retail has changed. Customers don’t just want speed; they want seamless, secure experiences across every touchpoint—from store to site to service line

Industry Solutions & Use Cases

What UK SMEs Expect from Their Communications Providers in 2025

19.05.2025

For those selling communications services or IT solutions to SMEs, staying attuned to these expectations is crucial. Here’s a closer look at what to

Industry Solutions & Use Cases

Why Courier Companies Need a Robust Omni-Channel Communications Strategy

18.01.2025

The Importance of Omni-Channel Communication in Courier Services Meeting Customer Expectations Today’s customers demand instant updates and real-t

Industry Solutions & Use Cases

Why Cold Calling is No Longer an Effective Use of Time and Resources in Modern Business

18.01.2025

Low Conversion Rates The statistics paint a bleak picture for cold calling: - Less than 2% of cold calls result in a meeting , according to recent

Success Stories & Insights

Fewer interruptions, more focus: How NSK benefits from NIA FrontDesk

29.12.2025

Constant ringing phones can be a major distraction in everyday business. At NSK GmbH & Co. KG , incoming calls were long handled via a central number

Success Stories & Insights

Support as a Service from NFON

10.12.2025

Support as a Service (SaaS) from NFON UK is a subscription-based support offering designed for Partners who may have limited internal resources or no

Success Stories & Insights

The AI Platform that comes with a Team

10.12.2025

Five Challenges Holding Resellers Back — and How To Remove Them In a world of fast-moving AI innovation, rising customer expectations, and intense

Success Stories & Insights

Demeter Chooses Cloud Telephony: Scaling Sustainable Communication with NFON

03.09.2025

Demeter , renowned for certifying producers of biodynamic food with a strong emphasis on sustainability and animal welfare, found itself at a turning

Success Stories & Insights

Why Being a Trusted Advisor Is More Valuable Than Being a Salesperson in Modern Business (And How to Get Your Team On Board with the Mindset Shift)

09.05.2025

This shift is especially challenging—but also especially powerful—in product-heavy businesses, where sellers often lean on feature lists and pricing t

Success Stories & Insights

Grow with Profit: Smarter Communication for Leaner, More Profitable Growth

14.04.2025

At NFON, we help resellers and their customers do exactly that—grow profitably by simplifying communications, embracing the cloud, and using leaner sy

Telephone Systems & Devices (Hardware)

The Role of the Desk Phone in the Modern Workplace: Are They Still Needed?

15.01.2025

Arguments in Favour of Desk Phones Reliability and Stability Desk phones connected to cloud telephony systems like Cloudya provide consistent and

Comparisons & Buying Guides

How to Choose the Right CCaaS Vendor Partner - A Guide for Resellers

16.03.2025

Proven Product Performance Firstly, assess whether the CCaaS solution can reliably operate in real-world conditions. It should be scalable and flexi

Comparisons & Buying Guides

Top Tech Trends Shaping the UK in 2025

16.12.2024

As 2025 approaches, several key technology trends are poised to significantly impact the UK landscape. Advanced Artificial Intelligence (AI) Int

Comparisons & Buying Guides

An IT Reseller's Quick Guide to Generating Leads for New Voice Communications Customers

31.10.2024

In today’s fast-paced digital environment, IT resellers are uniquely positioned to expand their service portfolio by offering voice communications sol

Comparisons & Buying Guides

Wholesale vs. Commission: Which Business Model Should IT Resellers Choose for Selling Voice Communications?

29.10.2024

As an IT reseller, adding voice communications to your portfolio can open up valuable new revenue streams, foster long-term customer relationships, an

Comparisons & Buying Guides

Looking to give your customers a voice? Look no further!

14.10.2024

NFON UK is a leading provider of cloud-based business communication solutions, specialising in telephony and contact centre services. Our Par

Comparisons & Buying Guides

7 Reasons why IT Resellers Are Consolidating IT, Security, and Communications Under One Monthly Invoice: The Key to Customer Retention

07.10.2024

In today’s increasingly competitive landscape, IT resellers face the challenge of retaining customers and fending off competitors who are eager to win