Customer Experience & Contact Center

Powering Business Success Through Intelligent Customer Communication

26.05.2025

Welcome to HubTalks — a new video series from NFON that brings you direct insights from the people shaping the future of customer communication. Eac

Customer Experience & Contact Center

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

19.05.2025

If you’ve never sold a contact centre before, don’t worry—you’re not alone. And the good news is, you don’t need to be a specialist to start offering

Customer Experience & Contact Center

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

25.04.2025

No one enjoys being transferred multiple times during a customer service call. Traditional manual call routing often leads to long queues, frustration

Customer Experience & Contact Center

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

18.04.2025

Staff shortages, unpredictable call volumes, and the constant battle of managing rotas—sound familiar? The traditional contact centre model is under p

Customer Experience & Contact Center

What trends are dominating the UK contact centre market in 2023?

02.10.2023

The hype around the new wave of artificial intelligence (AI) capabilities has been hard to ignore, with experts unsure on whether AI will save the wor

Customer Experience & Contact Center

Improve your customer service. And your customer loyalty.

28.11.2024

Customers expect more from retailers these days. So, why just meet their expectations when you can hit them out of the park with our cloud-based servi

Customer Experience & Contact Center

The Benefits of a Stand-Alone Cloud Contact Centre: Why Flexibility is Key

28.02.2025

In today’s competitive business environment, delivering exceptional customer experiences is no longer a “nice-to-have” – it’s essential. To achieve th

Customer Experience & Contact Center

7 Top Customer Expectations for 2025

15.11.2024

As we approach 2025, customer expectations are evolving rapidly, with expectations of speedier responses, personalised service, and seamless experienc

Customer Experience & Contact Center

Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business

15.11.2024

When it comes to optimising customer service, having the right tools can make all the difference. At NFON UK, we offer two powerful solutions: Contact

Customer Experience & Contact Center

How Small Businesses Are Winning with “Informal” Cloud Contact Centres

28.10.2024

In today’s fast-paced digital landscape, small businesses are carving out competitive advantages by adopting "informal" cloud contact centres. These n

Customer Experience & Contact Center

Think You Know Customer Experience?

09.10.2024

1. What percentage of customers expect a response from a contact centre within 5 minutes or less, according to 2024 studies? A) 20% B) 40% C) 60% D

Customer Experience & Contact Center

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

07.10.2024

When you think of a contact centre, do you picture impersonal offices ﬁlled with rows of agents handling one mundane call after another? Think again.

Customer Experience & Contact Center

Professional Services as a Service from NFON UK

03.10.2023

What is Professional Services as a Service? We have developed Professional Services as a Service (PPSaaS) to provide our partners with access to a d

Customer Experience & Contact Center

Seven Reasons Why You Need a Professional Contact Centre

04.04.2022

Digital transformation is in full swing. Increasingly, business processes and customer contacts take place online. Because customers can switch provid

Customer Experience & Contact Center

Contact Centre Software: The Best of Sales Enablement Tools?

15.12.2021

It wasn’t long ago that the idea of contact centres being a ‘cost centre’ was a universally accepted truth. Fast forward to today: customer experien

Customer Experience & Contact Center

The Importance of Technology in Customer Service

14.12.2021

Customer service matters more than ever. In a 2018 report from Microsoft , 58% of those surveyed claimed that customer service affected the choice o

Customer Experience & Contact Center

The 6 Must-Have Features of Contact Centre Software in 2021

06.08.2021

For businesses that want to remain competitive in the years that lie ahead, perfecting the customer experience is essential. And if your system

Customer Experience & Contact Center

5 Pillars of a Textbook Omnichannel Customer Experience

06.08.2021

If you’ve read our other content on the importance of customer experience , you will know that currently, it is more influential than ever on busines

Customer Experience & Contact Center

Why You Should Prioritise Customer Experience Strategy

06.08.2021

In a recent survey conducted by Super Office , a total of 1,920 professionals were asked what their top business priority was for the next five years

Customer Experience & Contact Center

“What is Customer Experience and Why Does it Matter?” A Complete Guide

01.07.2021

Contents - Intro: the growing power of customer experience (CX) - CX defined - Why CX matters more than ever - The fight to control the nar

Customer Experience & Contact Center

Next Normal Customer Service – A 5 Step Guide to Success

17.02.2021

In today’s modern age of digital technology, customers demand excellent customer service – and there is little margin for error. Social media and mult

Customer Experience & Contact Center

What are the main drivers for UC in the contact centre?

03.09.2020

Today’s digitally-savvy customer expects personalised and seamless interactions with a brand, across every channel. Businesses need to ensure that the

Customer Experience & Contact Center

Top Tips to Enable the Customer-Centric Contact Centre

05.05.2020

The way we communicate has fundamentally changed. Twenty-five years ago, it was landline or bust… Unless you count running up a hill to send smoke sig

Customer Experience & Contact Center

Why All Businesses Should Look At Contact Centre

07.02.2020

Communication is changing, customer experience solutions can bring huge benefits The way people communicate is changing. Businesses not only need to

NFON’s CX Insights Report 2025: What 1,000 Customer Experience Leaders Told Us About the State of CX Today

Powering Business Success Through Intelligent Customer Communication

How to Add Recurring Revenue with AI-Empowered Contact Centre—Even If You’ve Never Sold One Before

Smarter Routing = Happier Customers: How AI Gets It Right the First Time

Say Goodbye to Shift Chaos – Meet Your 24/7 AI Agent

What trends are dominating the UK contact centre market in 2023?

Improve your customer service. And your customer loyalty.

The Benefits of a Stand-Alone Cloud Contact Centre: Why Flexibility is Key

7 Top Customer Expectations for 2025

Contact Center Hub or Nmonitoring Queues? Finding the Best Fit for Your Business

How Small Businesses Are Winning with “Informal” Cloud Contact Centres

Think You Know Customer Experience?

The Dailey Report: The Contact Centre Transformation from Call Factory to Digital Hubs

Professional Services as a Service from NFON UK

Seven Reasons Why You Need a Professional Contact Centre

Contact Centre Software: The Best of Sales Enablement Tools?

The Importance of Technology in Customer Service

The 6 Must-Have Features of Contact Centre Software in 2021

5 Pillars of a Textbook Omnichannel Customer Experience

Why You Should Prioritise Customer Experience Strategy

“What is Customer Experience and Why Does it Matter?” A Complete Guide

Next Normal Customer Service – A 5 Step Guide to Success

What are the main drivers for UC in the contact centre?

Top Tips to Enable the Customer-Centric Contact Centre

Why All Businesses Should Look At Contact Centre

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