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Why businesses choose Nia FrontDesk.
Always Available
24/7 professional call answering.
Smarter Routing
Transfers calls to the right person instantly.
Faster Service
Answers FAQs & organizes callbacks automatically.
Watch our Nia FrontDesk launch demo
What FrontDesk does.
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More than 54,000 customers using NFON and botario products.
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Built for the calls you get every day.
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Healthcare
Manage appointment requests, route patients to the right department, provide visiting hours, referral information, and insurance basics – all automatically.
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Insurance & Finance
Handle claim and policy questions, route callers to the right agent, give guidance on required documents, and provide status updates without waiting.
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Retail & Branches
Answer questions on store hours and locations, check product availability, manage returns or warranty claims, and forward to the right local contact.
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Professional Services
Qualify client calls, manage intake screenings, give directions and office hours, and forward intelligently to the right consultant or case manager.
A cloud telephony company you can trust.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
"Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times."
"Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues."
"I would recommend NFON without reservation – I just plug in a new device, and it works."
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Cybersecurity
C5 Attestation.
C5 attestation is a catalogue of criteria from the German Federal Office for Information Security (BSI) that evaluates the security architecture of a cloud provider.
Thanks to extensive security measures, NFON has received a C5 attestation (Type 1). Thereby, it’s establishing itself as an ideal partner for security-sensitive customers who are active in areas such as research & development, the public sector, or the financial and healthcare industries.
