Connect your computer and telephone.

NCTI is CTI by NFON. It complements the functionality of Cloudya with deeper business process integration, giving you maximum freedom in choosing your preferred communication devices and environments.


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Upgrade your customers' experience.

Nearly every company now operates with multiple, isolated communications and IT systems. This results in an overly complex environment. NCTI is the easy way to bring all systems together. It complements the functionality of Cloudya, giving you maximum freedom in choosing your preferred communication devices and environments. 


Discover the main benefits.

NCTI enables telephony within other software with full flexibility, with proven reliability made in Europe. NFON offers three versions of NCTI. This way you can always find the right solution for your needs.


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Standard

Streamline

NCTI Standard

NCTI Standard helps you simplify the management of customer communications while improving agent efficiency and the accuracy of customer data.


  • Use your PC as a remote control for your phone.
  • Enjoy easier data management and GDPR-compliant business.
  • Resolve queries more quickly, and ensure more orders are placed and revenues increased.
  • Improve dialogue and rapport, and engage customers by personalisation.

Premium

Empower

NCTI Premium

NCTI Premium helps you build an even deeper customer relationship by interacting on their terms.


  • Easy integration with a range of CRM and ERP systems.
  • Achieve a quicker resolution of customer issues by having data easily at hand.
  • Benefit from presence management and chat options.
  • With everything managed through the desktop, agents can respond more easily – regardless of channel.

Pro

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NCTI Pro

NCTI Pro boosts communication between dispersed teams by having one single interface for all business communications. Combine all communication channels in a single application accessible from any device, including UC features such as video, chat, and screen sharing.


  • Full integration with applications, including CRM and ERP.
  • Ensures that customer information is always on hand and up to date.
  • Only pay for the users who need the integration.

Beyond calls and meetings.

Single communication interface.

NCTI simplifies your business with one communication interface and one centralised view of the customer.

Integrated customer experience.

NCTI helps you to enrich customer communication through personalised and insightful interactions.

Seamless collaboration.

NCTI drives business performance by making flexible interactions an integral part of your business DNA.

Discover NCTI .

Control for everyone.

Control your desk phone from your workstation computer. Simplify your business with one communications interface and one centralised view of the customer.

Make it individual.

NCTI Standard has a Windows CRM option that integrates with a large number of CRM tools (including Outlook, Lotus Notes and Salesforce) and ERP systems. There is no need for server infrastructure when you run it from your computer.

More than calls.

Initiate calls simply from your computer and use telephony features within Outlook. Additionally, screen pop-ups provide caller credentials such as name and company.

Integrate Outlook.

Initiate calls from your computer and use telephony features within Outlook.

Extended features.

Get chat feature, common address book of all CTI users, presence management and call history.

CRM and ERP.

Benefit from extended functionalities, such as automatic and manual call activity logging,  screen pop-ups, and TAPI functionalities.

Easy control.

Easily control your desk phone from your workstation computer.

Made for everyone.

Whether you work from a Windows workstation, a Mac workstation, or a mobile, NCTI Pro lets you integrate with softphones, business processes, and any cloud-based database.

Know your customer.

NCTI allows you to link customer dialogue with your business processes. This ensures that customer information is always on hand and up to date.

Get full UC functionality

NCTI Pro offers every feature you might need for daily tasks – chat, screen share and video. WebRTC enables you to expand your traditional communication channels so that employees can offer their customers service in real time.

Good reads.

NCTI Flyer

Elevate your communication with cloud solutions.

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