Take your retail business to the next level.

Create a smooth customer experience and make your staff as efficient as possible with communication solutions tailored to your needs.

Learn more about retail solutions
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Facing the core challenges of the retail industry

Today over 70% of internet users shop online.

  • Most internet users shop online, therefore traditional marketing strategies don’t really satisfy the customer's needs anymore.
  • With easy access to online reviews, customers are comparing businesses, making a seamless omnichannel experience crucial.
  • Delivering a positive user experience has become more important for retailers.

NFON is helping businesses to exceed their customers' expectations.

Improve your day-to-day business.

With technology advancing, retail businesses can face different challenges. NFON cloud communication solutions help you to take your retail business into the digital age. NFON modernizes workspaces and ensures business continuity while improving flexibility, security, and customer satisfaction.

Customer Centric

Effective and transparent retail interactions

Contact Center Hub is a state-of-the-art contact centre solution that helps you provide a seamless and positive customer experience. It offers robust functionalities, for example monitoring and management through multiple channels, agents and locations.

More about Contact Center Hub

Get useful CRM insights

Contact Center Hub allows deep integration with multiple systems (CRMs, ticketing) enabling one single overview on customer data. This way your staff can deliver high-quality customer support on every call.

More about Contact Center Hub

High security standards

All NFON products ensure data protection as stipulated by GDPR. Neorecording supports you to solve challenges with EU legislation and can help to protect your customer support from liability risks and avoid penalties by supervisory authorities.

More about Neorecording

Employee Productivity & Efficiency

Realtime monitoring

Nmonitoring Queues allows you to monitor and manage inbound and outbound calls and queues. This helps you to deliver a higher quality customer experience.

Learn more about Nmonitoring Queues

Actionable data insights

Identify performance issues at a glance with detailed reports, and improve processes immediately. This gives you the opportunity to boost your agents‘ efficiency and resolution times.

Get to know more insights with Nmonitoring Queues

Always on

Innovative cloud telephony can reduce downtime, with a guaranteed 99.9% platform availability. Making sure your business can be as productive as possible and also reduce customer frustration.

Learn more about Noperator Panel

Scale & Cost

Grow your business

Adjust your communication system to your needs. NFON allows you to combine existing setups and adjust them to your needs every month. So it’s not only quick to set up, but also easy to maintain.

Learn more about our flexible rates.

Stick to your budget

Cloud telephony can save you up to 50% of costs in comparison with traditional PBX Systems. NFON offers you flexible contracts that fit your business and needs, perfectly. Giving you the possibility to scale up and down as you like.

Get to know more about Cloudya Pricings.

Think ahead

The way we communicate constantly changes. Cloud telephony is not only the future, but it’s also future- proof. With regular updates, NFON makes sure that our products are always ahead of time and avoid any disruptions.

Resources

“I would recommend NFON without reservation – I just plug in a new device, and it works.”

Foodist

Discover more

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Online user experience counts: Facing the future of retail

The Internet has changed the way we shop. Consumers have become savvier – and a lot more demanding. Leading retailers have raised the bar for what…

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Flexible communication tools for retailers are inevitable: What does the future hold?

The importance of flexibility and scalability as well as 3 flexible communication solutions that boost your business
The retail industry has…

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Unified Communications: Transforming your way of communication today

Our world is evolving as same as its technology does. Therefore, professionals are no longer limited to one specific workplace or tool. Nowadays,…

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