NFON Call Recording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes.
NFON Call Recording is compliant with GDPR to MiFID II by recording calls in an audit-proof and encrypted way. It protects you from liability risks, while providing the highest security standards .
With call recordings used for staff training purposes, companies can improve the quality of service. Your staff can answer more calls in less time and handle customer enquiries more effectively.
With customisable logs, stats, and agent reports, you have all the data you need to get on with business. By using recording analytics, employees can improve internal processes.
Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes.
By using a recording solution you can measure and maintain a high customer service quality and increase productivity.
Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
