Whenever there are potential legal disputes with customers, or you want to maintain customer support quality assurance, it can be smart to use voice recording software. NFON Call Recording helps your business to be compliant with EU legislation requirements (including MiFID II). All connections from a recording system to external applications are encrypted and can be stored.
NFON Call Recording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes.
Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes.
By using a recording solution you can measure and maintain a high customer service quality and increase productivity.
Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices.
NFON Call Recording offers customisable logs, statistics and agent reports, pre-loaded with 20 standard reports.
The rules embedded in the recording planner allow you to decide which conversations should be recorded.
The browser-based software was made for searching and playing back conversations. The portal and pro version allow you to listen live and export multiple recordings at once.
Prior to being stored, all data is automatically encrypted with the Advanced Encryption Standard (AES), which guarantees a high degree of data security and protects from unauthorised access.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
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