Extend your Cloud Telephony system with real-time queue monitoring and agent performance insights.
Empower your teams to deliver faster responses, detect issues before they escalate, and optimize staffing with smart, intuitive dashboards.
Whether scaling service teams or managing busy campaigns, Nmonitoring Queues gives you the power to turn insights into action — effortlessly.
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Small and medium enterprises might struggle to deliver better customer support while being restricted to limited resources for fully featured contact centres. Nmonitoring Queues is an efficient way to empower customer support teams. Agents can monitor and track their own activity including queues and key KPIs, receive supervisor instructions and log in work breaks in a clear, organised manner.
Our queue monitoring add-on gives you in-depth insights into the performance of service teams and campaigns.
With fully customisable wallboards and up to 180 built-in performance KPIs.
Monitor call queues and agent activity in real time to resolve problems faster and boost team efficiency.
Offer increased value and a better experience to customers.
Detect peak times, average call duration and more to enable efficient agent planning.
Book through NFON Cloud Telephony by selecting the agents you need and start using the solution right away.
Pay-per-agent, adjust as needed on a monthly basis.
An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.
Detailed reports let you identify the root cause of performance issues so you can address them immediately.
Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.
Nmonitoring Queues gives each type of user precisely the information they need with various data views
Agent profile for self-monitoring and efficient call handling.
Agents can easily manage their queues and view calls and supervisor messages instantly.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
Make customer care a bliss. Find how Cloudya empowers Demeter to meet their everyday challenges within their industry.
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When a top telecom consultancy chooses NFON’s Cloud Telephony, it speaks volumes. Discover why industry experts select us for their cloud telephony.
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