Business communication as it should be.

Communication should feel natural. Driven by that thought, we developed a solution that helps make your workflow easy, flexible and reliable.

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NFON's new integration:

Operator Connect for Microsoft Teams*

Integrate external calling and audio conferencing into Microsoft Teams* for simplified communications.

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Customize your communication experience

  • Business communications
  • Integrations
  • Customer contact
  • Enablement
Business communications

Move your communications suite to the cloud.

Cloudya is a smart cloud communications platform that helps make your workflow smart. Combining cloud PBX functionalities and all the UC functionalities you might need – like voicemail, call queues, screen sharing or CRM Connect. With just one number and inbox, employees can stay in contact wherever they are and across all devices.

More about Cloudya
Cloudya | NFON

Easy

Cloudya is easy to set up, fast to configure, and smooth to integrate into existing communication infrastructure. With only one number and inbox across any device, your staff won’t miss any important calls and messages.

Flexible

Cloudya allows you to work wherever you want. Whenever you want. And from any device. It enables communication and collaboration between internal teams, customers and external suppliers.

Reliable

NFON offers a fully redundant architecture, end-to-end data security, and voice services. All designed and managed in-house. This way we can maximise uptime to a guaranteed 99.9% platform availability and help you to always be available for your customers.

Integrations

Take your communication experience to the next level.

With technology advancing, businesses can face different challenges. NFON cloud solutions help you to take your business into the new digital age. Integrations make it easy for you to connect to existing tools and systems to customise your communication experience.

CRM Connect

CRM Connect complements the functionality of the Cloudya Desktop App with deeper business process integration. It allows employees to be in their usual working environment and have easy access to all the telephony functions they need, giving them maximum freedom.

NCTI

NCTI is CTI by NFON. It complements the functionality of Cloudya with deeper business process integration, giving you maximum freedom in choosing your preferred communication devices and environments.

NFON Integration for Microsoft Teams

NFON Integration for Microsoft Teams is the cloud telephony solution for Microsoft Teams that allows you to make phone calls within the familiar Microsoft Teams environment by means of a PSTN Connection.

Customer contact

Improve the way you communicate with customers.

Being available for customers is more important than ever, whether it’s via telephone or other channels. NFON cloud solutions help you to provide the best customer contact and service. Before, during and after the purchase of any product or services.

Nmonitoring Queues

Nmonitoring Queues offers an efficient way to empower customer service teams. It allows monitoring and managing an increased capacity of both inbound and outbound calls and, therefore, helps to deliver a higher quality customer experience.

Contact Center Hub

Contact Center Hub provides an extensive and easy to use service. It interconnects all customer communication channels. Helping agents to know all the important info about the caller and improve the overall customer experience.

Nhospitality

Nhospitality is tailored to the needs of the hospitality industry. It allows you to efficiently manage and use resources by connecting teams across different locations.

Neorecording

Neorecording is a voice recording and analytics solution for Cloudya. It protects businesses from liability risks, and penalties by supervisory authorities.

Enablement

Your first step into the cloud.

We know changing a whole telephone system to the cloud can be challenging. That’s why NFON offers products that allow you to benefit from some of the advantages of the cloud, such as VoIP.

Nconnect Voice (SIP Trunk)

Nconnect Voice allows the connection of existing legacy or IP PBX systems with the NFON International Carrier Network to register complete number blocks, including voice channel capacity.

Solutions

Customer Support

With customers becoming more demanding, it’s important to always create top-notch experiences. Find out which NFON solutions help you to exceed your customers‘ expectations. 

Retail Industry

With digital innovation the retail industry is constantly facing new challenges. Discover how NFON can help you to create a unique customer experience.

Finance & Insurance

With ever-changing technology and regulations, finance and insurance businesses are changing, too. Discover safe and reliable communication with NFON solutions.

“Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility.”

Tobias Armleder, IT Lead, Demeter

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“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”

Jeanne Beck, Marketing Manager, Wefapress

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“We save a lot of costs now that we have switched to NFON.”

Make-A-Wish Foundation

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“The quality is very good and, most importantly, NFON offers a professional service.”

NOYEN

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“I would recommend NFON without reservation – I just plug in a new device, and it works.”

Foodist

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