The Softphone for professional call handling.

Softphone Pro is a powerful desktop softphone for businesses that manage high volumes of calls and require seamless system integration. As an add-on to the NFON Cloud Telephony platform, it delivers a modern, intuitive user interface, a built-in operator panel, and advanced CRM integration – making it the ideal softphone solution for receptionists, administrative teams, and customer service environments.

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Now enhanced with NFON AI capabilities.

Softphone Pro can now be enhanced with AI Essentials.

Turn every call into structured content with automated summaries, tasks, and insights. AI Essentials brings AI-powered automation to your
Cloud Telephony and Softphone Pro:

provides automatic transcriptions of 1:1 calls, generates structured summaries, detects action items and To-Dos.

In addition, the NFON Intelligent Assistant (Nia) supports AI Essentials users with contextual help directly within their cloud telephony environment.

Learn more about AI Essentials

Built for demanding communication roles.

Softphone Pro complements NFON Cloud Telephony wherever greater visibility and control are required – such as at front desks, in administrative roles, or in support teams. Whether handling high call volumes, integrating with CRMs via TAPI, or operating within Terminal Server environments, Softphone Pro is the right addition to your NFON Cloud Telephony.

Discover the main benefits.

Softphone Pro is designed for roles where quick reactions, visibility, and system integration are essential – to help make calling easier, smarter, and more efficient.

See more, act faster.

The operator panel with split view and BLF gives real-time visibility into active calls and colleague availability.

Perfectly integrated into your systems.

TAPI, LDAP, Outlook, and Google sync ensure seamless integration with your existing IT environment.

Serverless and flexible.

Fully deployable without on-premise server. Easy to roll out, manage and scale.

AI-powered call insights

When used with AI Essentials, automatically transcribes calls, generate summaries, and extracts action items - directly within your NFON environment.
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Why Softphone Pro?

Built for front-line communication roles.

Teams with high call traffic benefit from intuitive UI features that support fast decisions and efficient routing.

Ideal for complex IT environments.

Full compatibility with Terminal Server installations and scalable for multi-user setups.

Supports integrated workflows.

Whether you're using TAPI, CRM platforms, calendars, or Outlook – Softphone Pro fits seamlessly into your daily operations.

Simplify call handling – every day.

Stay on top of every call.

Active and held calls, BLF-based presence, call queues, and drag & drop transfers – all in one panel.

No interruptions.

A customisable floating bar stays visible while you work in other apps, keeping your call status in sight at all times.

Your most important contacts at your fingertips.

Sync with Outlook, Google, or LDAP – including favourites and filtered views – for fast, informed call handling.

Optimised for larger, more structured IT environments.

Softphone Pro is fully compatible with Terminal Server and designed for multi-user installations – perfect for centralised rollouts.

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