Meet Nia — Your intelligent AI assistant for exceptional experience

Say hello to Nia, the intelligent assistant helping people connect more easily with NFON.


Whether you’re a customer looking for quick answers, a partner exploring portfolio updates, or an employee needing internal guidance—Nia is here to make the experience faster, simpler, and more intuitive. Part of the NFON Intelligent Assistant portfolio, Nia is a reflection of our commitment to smarter business communication—where support is always available, answers are immediate, and conversations feel natural.

How Nia supports you — Every day, across every touchpoint.

In today’s fast-paced world, you expect things to work simply. You want to find what you’re looking for—quickly, clearly, and in your language. Whether you're navigating our website, working internally, or supporting others—you shouldn’t have to search endlessly or wait for answers.


That’s why Nia is here—to help you experience communication as it should be: effortless, intuitive, and immediate.

Making workflows smoother, not harder

Supporting our internal teams.

We know how frustrating it can be to spend time digging through systems, documents, or inboxes—just to answer a simple question. And when our support teams are swamped with repetitive enquiries, it’s hard to focus on the issues that truly matter.


With Nia, our internal teams can work more efficiently, solve issues faster, and spend less time chasing information—and more time delivering impact. Nia is seamlessly embedded into our internal communication platform, making it easy for teams to access support and information directly within their daily workflows. In fact, from mid-December to the end of February 2025 alone, Nia has supported over 10,000 internal conversations, proving just how valuable it is to our NFON teams every day.


Here’s how Nia makes a difference:

Quick access to internal information.

Zero time wasted switching between tools with everything in one place.

Support for recurring tasks.

Nia handles frequent questions so teams can focus on what needs human attention.

Instant internal answers.

Helping colleagues stay productive and responsive.

Answers when you need them most

Supporting our customers.

When you visit our website, you shouldn’t have to search through dozens of pages or wait for a reply to a simple question. You want quick, reliable answers—and an experience that respects your time.


Whether you’re exploring our portfolio or need help with something specific, Nia is here to make the experience smoother, faster, and more helpful—every time.


That’s exactly what Nia delivers:

Real-time conversation.

Instant answers on NFON products and services.

Always informed.

Instant updates on what's new or changing.

Language that fits.

Clear, easy conversations in your preferred language.

Fast access to what matters

Supporting our partners.

As a partner, you’re constantly moving—selling, supporting, coordinating. And we know how critical it is for you to have up-to-date information at your fingertips.


No more email threads or waiting for responses—just clear, reliable support when and where you need it. You can also access Nia directly via the Partner Portal, making it even easier to stay informed and up to date. Because your success is our success—and Nia is here to support that, every step of the way.


Nia is your digital ally:

Latest updates delivered instantly.

Get the latest product and update news immediately.

System status at a glance.

Check system availability and planned maintenance anytime.

Sales content at your fingertips.

Find essential sales content without searching endlessly.

Try it out yourself!

Looking for quick answers or a bit of guidance? Just click on Nia in the bottom right corner of your screen. Our assistant is here 24/7 to support you—on the NFON website and in the Partner Portal. Whether it’s about a product, an update, or simply something you’re curious about in the NFON world, Nia is here to help you now.


You can ask questions like:

  • “What is NFON's AI strategy?”
  • “How do I set up a new extension?"
  • I have a clinic with 3 receptionists, what solution would it work for my communication with customers?

English not your first language? No problem—Nia understands and responds in multiple languages. Just ask your question in the language you're most comfortable with. Wherever you connect with us, Nia is ready to help.

A better experience, built on a trusted foundation.

Built with trust, and compliance.

Every interaction with Nia follows clear, ethical AI principles. Responses are based on verified content, and we ensure transparency by clearly indicating when AI is in use.

Hosted in Germany - extra secure by design.

Nia’s capabilities are securely hosted in German data centers, ensuring full compliance with EU regulations. Your privacy, data protection, and peace of mind come first.

Powered by botario Intelligence.

Nia is built on Botario, NFON’s newly acquired AI platform and a key part of our innovation strategy. botario powers intelligent conversations across chat, voice, and live channels in one seamless solution.

With flexibility, scalability, and enterprise-grade security in mind.

botario empowers Nia to deliver highly responsive, multilingual, and context-aware conversations.

By combining Large Language Models (LLMs), intent-based dialogue management, and an omnichannel architecture, Nia delivers natural, human-like interactions at scale. Whether streamlining internal workflows or enhancing engagement with customers and partners, this technology is core to Nia’s effectiveness—and a key reason we see botario as one of the most powerful conversational AI platforms available today. It enables Nia to provide:


  • Human-like dialogue with LLM technology
  • Reliable, context-aware answers
  • A smooth, consistent experience every time

Nia doesn’t just respond — it transforms communication. Built on botario’s advanced AI, it understands context, intent, and language to deliver intelligent, human-like interactions at every touchpoint. The result is smarter support, stronger connections, and better outcomes.

Go global with ease.

Boost customer engagement with an AI chatbot that speaks your customers’ language — effortlessly multilingual, instantly adaptable, and always on brand.

Generative AI, your way.

botario delivers powerful GPT integration or on-premise LLMs tailored to your business needs.

Seamlessly integrated live chats.

Choose our fully managed SaaS or deploy botario in your own secure environment. Flexible, scalable, and built to fit your business—switch anytime with ease.

Powerful analytics.

Unlock insights that drive results — track user behavior at scale with intuitive dashboards, automated testing, and advanced analytics tools.

Want to learn more about the technology behind Nia?

If you’re curious about the AI engine that powers Nia’s experience—or you would like to build something similar to Nia to answer your communication pain points—explore the botario platform, where conversational intelligence meets enterprise-grade architecture.

Explore botario