Smarter, faster, AI-powered communication and efficiency with NFON and botario.

QL-IT improves internal workflows and boosts team efficiency, while delivering faster, more personalised care experiences that keep customers satisfied.

Meet QL-IT.

QL-IT Lösungen GmbH is a Bremen-based IT service provider offering tailored solutions for small and medium-sized businesses. With over 20 years of experience, QL-IT supports clients in areas like IT security, cloud telephony, and digital workplace solutions, acting as a reliable external IT department to help businesses operate more efficiently.


BUSINESS challenges

Reducing communications bottlenecks and improving response times.


Like many fast-growing service providers, QL-IT faced mounting pressure to respond faster, smarter, and more flexibly to customer inquiries. Managing high volumes of incoming calls effiecintly and without compromising service quality turned into a real challenge, a fragmented customer experience and internal stress on the team.


What QL-IT needed was more than a chatbot or a simple IVR system. They needed an intelligent, proactive assistant that could act on context, automate decisions, and route customers with purpose.

The solution's capabilities include:

Natural language understanding (NLU)

The voicebot understands spoken language, captures intent, and routes conversations intuitively.

Real-time process automation

The system checks the current status of QL-IT’s Cloud PBX and integrates with Outlook calendars to assess real-time availability of employees.

Contextual routing

Based on caller intent and staff availability, the bot routes calls to the right person — or proposes alternative contact options instantly.

Speech-to-text technology

Incoming messages are transcribed in real time, enabling faster decision-making and documentation.

Custom callflows and scalability

Built using botario’s low-code platform, QL-IT’s team can easily adapt or expand workflows as business needs evolve.

Faster responses, smarter call handling.


AI-powered routing reduces response times and improves accuracy, helping QL-IT resolve queries quicker and direct calls to the right agents instantly.

Greater efficiency across the team.


With fewer interruptions and smarter task distribution, the team works more efficiently and can support more customers without added strain.

A smoother experience for every customer.


Customers enjoy quicker, more professional interactions without waiting in queues or being misrouted—leading to higher satisfaction.

Future-ready service and stronger operations.


AI and automation make QL-IT’s internal processes more scalable and resilient—ready to adapt in a competitive, tech-driven market.

Partnering with NFON & botario: future-ready, secure, integrated.

What sets this solution apart is not just the technology — it’s the strength of the platform and the partners behind it.

AI + Telephony in One Platform

NFON and botario bring together deep telephony expertise and cutting-edge AI capabilities in one integrated stack.

German Hosting, GDPR Compliance

All services are hosted in Germany, ensuring full data protection and privacy compliance — a critical factor in today’s landscape.

Low-Code Customization

botario’s drag-and-drop interface empowers partners like QL-IT to build, iterate, and expand without heavy developer dependencies.

Expert Support & Partnership

NFON provides strategic implementation support and training, ensuring partners can focus on value, not just configuration.