Why stick to your old PBX when you can upgrade to cloud telephony? Cloudya makes business communication as simple and reliable as possible. With functionalities that were designed to always adapt and fulfil your needs.
Cloudya allows you to forward your calls to your desired destination based on who is calling and from which area. This can be done for internal calls, specific extensions or phone book entries. In addition, you can have a personal black or whitelist to decide who should reach you and who shouldn't.
Reach employees directly via a personal fax number and share virtual fax machines with a user group. To make it even easier faxes can be received in PDF format by email.
By providing local and international phone numbers it is possible for branches in different locations to get telephone access in a minimum of time. By using complete number blocks each employee can easily receive an own phone number.
Call queues are often used to prevent callers from being turned away when there are not enough staff to handle a large number of calls. While in the queue, the caller is played pre-recorded music or a message that can be used to advertise products or services.Learn more
Use call routing to specify when to forward incoming calls to specific parties. You can also determine call routing periods and call routing exceptions, such as a holiday rule.Learn more
When an incoming phone call cannot be accepted the addressed mailbox will respond, giving the caller the option to leave a message. The message is stored in digital form as an audio file and can be accessed via phone, PC or sent as an email attachment.Learn more
Interactive voice response navigates a caller through a menu by pressing the corresponding buttons on the telephone. Each touch of a button takes the caller to the next menu item and therefore ultimately to the correct point of contact.Learn more
With calling line identification presentation (CLIP) it is possible to display the telephone number of the caller.Learn more
Calling line identification restriction (CLIR) is the process of withholding a number. Meaning there is no caller ID and the recipient cannot see who is calling.Learn more
With the one-number concept your business partners can always reach you on the same phone number no matter what device you are currently using. The callee only sees the phone number that is assigned to your extension.
Your smartphone can be seamlessly integrated with the cloud telephone system thereby enabling you to use your smartphone as a full system phone with all the benefits of the mobile platform.
With moderated audio conferences you can manage conference calls with up to 50 participants. It allows you to make the conference public or private, mute or unmute all participants and invite or remove participants.
Zero touch provisioning allows you to perform a mass rollout of your hardware with minimal logistic expenses by updating device firmware without manual configuration being required on the phone.
With its tight integration through XML based menus, you have quick and easy access to core features of the PBX, such as parallel ringing, switching between call forwarding profiles and agent management.
CTI enables control of the phone through the computer. With this it is possible to connect your email programs to the telephone system with just the click of a mouse. With incoming calls, a corresponding CTI function can display information about the caller from a CRM system, such as their contact details or call history.
As virtual workspaces are becoming vital to your success, video calls are gaining more importance. With Cloudya Meet & Share you can effortlessly schedule video conferences for improved internal and external collaboration.
Noperatorpanel is a professional voice reception panel that allows you to accept incoming calls, make calls out of the integrated softphone and forward certain calls to a specific person within the company.