Ncontactcenter adds a fully-fledged cloud contact centre solution to Cloudya. It allows monitoring and managing customer support effectively across multiple channels, agents, and locations.
A lot of incoming calls can be difficult to handle. Especially with a lack of phone system and agent capacity – causing frustration on the customers‘ side. Ncontactcenter is an efficient way of organising customer support, hotline or customer success departments, including performance metrics and reports.
Ncontactcenter has been developed for businesses that deal with large numbers of incoming and outgoing customer calls and want a consistent customer experience across channels.Request more information
Manage the complete customer communications experience across all channels in one interface. So no messages, calls or information get lost.
Ncontactcenter makes your workflow smart and intuitive. It allows agents and employees to make calls more quickly, while reports, metrics and KPIs constantly track performance and allow adjustments.
Using the same software for all agents across all locations ensures consistent customer experience.
Customers don’t want long waits. They demand fast service. Ncontacenter allows quick and smooth customer contact by gathering all information in one interface.
Traditional voice-only call centre hotlines are evolving into an omnichannel service. Ncontactcenter allows you to communicate with customers via their preferred device and channel.
Customers demand fast and competent help. Ncontactcenter helps track support efficiency and, therefore, increase customer satisfaction.
Ncontactcenter lets you distribute calls for inbound and outbound operations across all channels. Additionally, standard REST API interfaces let you integrate CRM/ERP and workforce management.
Ncontactcenter allows you to distribute WhatsApp® messages as events. This is comparable to distributing calls to agents.
Interactive Voice Response navigates a caller through a menu as the caller presses the corresponding buttons on the telephone. It ultimately connects them to the correct point of contact.
Preview dialling supports the push of customer data towards the agent. Click-to-dial, auto-dial option, customisable call time, number of dial-up attempts and dial-up duration.
Ncontactcenter offers flexible voice recording. The playback feature helps increase service quality and therefore also customer satisfaction.
With Ncontactcenter you can customise logs, statistics, and agent and group reports. Currently, 20 standard reports are available. Further metrics can be accessed or obtained by subscription.
Ncontactcenter offers multi-layered standard call flow. The easy design can be optimised with individual call flows using drag-and-drop functionality.
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