Cut costs.
And cables.

Cloudya is for simplified voice calling, easy video conferencing, and seamless integrations for CRM and collaboration tools.

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Take your communication suite to the cloud.

Cloudya is a smart business communication platform that helps make your workflow smart. Combining cloud PBX functionalities and all the UC functionalities you might need – like voicemail, call queues, screen sharing or CRM Connect. With just one number and inbox, employees can stay in contact wherever they are and across all devices.

Easy

Cloudya is easy to set up, fast to configure, and smooth to integrate into an existing communication infrastructure. With only one number and inbox across any device your staff won’t miss any important calls and messages.

Flexible

Cloudya allows you to work wherever you want. Whenever you want. And from any device. It enables communication and collaboration between internal teams, customers and external suppliers.

Reliable

NFON offers a fully redundant architecture, end-to-end data security, and voice services. All designed and managed in house. This way we can maximise uptime to a guaranteed 99.9% platform availability and help you to always be available for your customers.

Features
– Set your team up for success.

Telephony

With cloud telephony systems there is no need for conventional telephony hardware anymore. It can be implemented and maintained more easily and at lower cost. At the same time it gives you the flexibility to scale the number of users up and down according to your business’ needs.

  • Access from everywhere

    With Cloudya you are available from anywhere using a smartphone or laptop.

  • Always developing

    Benefit from continually added new features to Cloudya, such as video call functionality, screen sharing and more.

  • Easy to use 

    Cloudya can be accessed via a web or application-based portal that sits on top of existing IT infrastructure.

Telephony - Cloudya | NFON
Cloudya Meet & Share | NFON

Meet & Share

As virtual workspaces are becoming vital to your success, video calls are gaining more importance. With Cloudya Meet & Share you can effortlessly schedule video conferences for improved internal and external collaboration.

  • Enjoy collaboration
    Share your screen and collaborate live with other video conference participants. This way you can make remote participants feel more included in your meetings.
  • Increase productivity
    Interactive video conferences simplify communication and boost productivity from anywhere and anytime. 
  • Keep your budget
    By using the video conferences there is no need to travel anymore. Good for the environment and your budget.

CRM Connect

Cloudya CRM Connect is perfect for businesses that are looking to simplify data management and achieve seamless collaboration. It allows you to integrate the Cloudya Desktop App with more than 200 CRM platforms. Furthermore it can be integrated with Outlook and Apple Address Book.

  • Simplified data management

    Work effectively by having clients‘ information and CRM contacts at your fingertips.

  • For your customers

    Integrated customer experience allows faster resolution of queries and, therefore, increases customer satisfaction.

Cloudya CRM Connect | NFON

NFON Routing

Implement call routing strategies that meet your individual business requirements. The NFON Routing extends the call control functionality of your Cloudya telephone system and boosts the efficiency of your communication processes. 

  • Better meet customers’ needs
    Be available for your customers at all times and reduce wait times to service your customers more efficiently.
  • Guide callers based on preset rules
    Connect callers with the right person, without transferring calls multiple times.
  • Efficient Set-Up
    Simple and fast set-up in less than five hours. Start using the Routing straight away.
Routing

How you can benefit

Versatile web interface

The days of being glued to a desk phone are over. With Cloudya you can make calls directly from your pc or laptop. From your office or on the go.

Your mobile office

Become geographically independent by upgrading to a VoIP telephone system. You can use your office number from anywhere – even on your smartphone.

Flexible call options

You decide which calls to answer or divert to voicemail. And you can hand over a current call to your mobile.

Cloudya web interface | NFON
Screen_5_Cloudya_Your_mobile_office
Screen_6_Cloudya_Flexible_call_options

Quick and easy setup.

Did we catch your attention? Well, now you’re just three simple steps away from upgrading your communication system.

1. Let’s get connected.

We will reach out for the info we need to develop your customised solution.

2. Relax, while we do the magic.

We take care of all the technical details – no need to worry about number porting or preparing hardware.

3. Configure your system.

Say goodbye to the hassle of setting up a new employee's workspace and start the easy setup with Cloudya.

Resources

Whitepaper

One Pager

“Working with NFON has been very positive because, instead of overcomplicating things, they focus on simplicity.”

Vienna House

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“I would recommend NFON without reservation – I just plug in a new device, and it works.”

Foodist

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“NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!”

Analysys Mason

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Customize your communication experience

  • Integrations
  • Customer contact
Integrations

Take your communication experience to the next level.

With technology advancing, businesses can face different challenges. NFON cloud solutions help you to take your business into the new digital age. Integrations make it easy for you to connect to existing tools and systems to customise your communication experience.

CRM Connect

CRM Connect complements the functionality of the Cloudya Desktop App with deeper business process integration. It allows employees to be in their usual working environment and have easy access to all the telephony functions they need, giving them maximum freedom.

NFON Integration for Microsoft Teams

NFON Integration for Microsoft Teams is the cloud telephony solution for Microsoft Teams that allows you to make phone calls within the familiar Microsoft Teams environment by means of a PSTN Connection

ASC Recording Insights for Microsoft Teams

ASC Recording Insights for Microsoft Teams provides a reliable and compliant solution to record and analyse voice, chat, video, screen activities, and content from Microsoft Teams enabled devices.

Customer contact

Improve the way you communicate with customers.

Being available for customers is more important than ever, whether it’s via telephone or other channels. NFON cloud solutions help you to provide the best customer contact and service. Before, during and after the purchase of any product or services.

Nmonitoring Queues

Nmonitoring Queues offers an efficient way to empower customer service teams. It allows monitoring and managing an increased capacity of both inbound and outbound calls and, therefore, helps to deliver a higher quality customer experience.

Ncontactcenter

Ncontactcenter adds a fully-fledged cloud contact centre solution to Cloudya, which allows the monitoring and management of customer support efficiently through multiple channels, agents, and locations.

Noperatorpanel

Noperatorpanel provides powerful operator and management functions for handling up to 20 parallel calls. This supports your front desk operations and reduces customer frustration.

All functionalities

Pricing and tariff

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