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A user can install the Cloudya Desktop App and Softphone Pro on multiple devices.

Softphone Pro supports one active device at a time.

Including SSO with external identity provider.

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On desk phones via *4.

Softphone Pro and desk phones via *8.

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Desk phone is the target when using click-to-dial.

Desk phone support depends on the specific device having an LED call indicator.

Cloudya Desktop App details can be found here.

Softphone Pro supports Jabra, Plantronics and HID (Yealink) headsets.

Desk phone compatibility list can be found here.

Softphone Pro has an attendant console when switched into Operator Mode.

Cloudya Desktop App offers video calls for PBX internal calls.

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For Softphone Pro and hard phones, *863 can be used to toggle global DND.

Softphone Pro displays local DND via the UI.

Desk phones show the global DND state as part of the display name.

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Cloudya Desktop App allows the integration of external phonebooks via CRM Connect. Contacts from these external phonebooks will show up as search results and on incoming calls.

Softphone Pro allows for the configuration of additional phonebooks, including Microsoft 365, LDAP, CardDAV, Google and more. All contacts are imported into the local phonebook in read-only mode.

Desk phones support LDAP as an external phonebook.

Cloudya Desktop App is compatible with more than 300 different CRM systems.

Softphone Pro via the external phonebooks and action URLs.

For desk phones, CRM is possible via CTI.

Softphone Pro has a similar concept to function keys, called Favourites. Favourites are stored locally and not synced with the NFON platform. Favourites can also include contacts/numbers from external phonebooks.

Softphone Pro and desk phones support call forwarding profiles via star codes.

Desk phones also offer a menu for call forwarding profile selection.

On desk phones, the default profile can be edited.

Softphone Pro syncs periodically every few minutes with the NFON call history, including call transcriptions.

Desk phones offer a local history.

Softphone Pro and desk phones offer voicemail access via *791.

Most desk phones have a specific key to access voicemails.

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Desk phones offer action URLs for CTI.

TAPI is available via NFON Multiline TAPI or our NCTI Portfolio.

Call Analytics for Cloudya and desk phones is only available via the NFON APIs.

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Cloudya Desktop App via settings.json.

Desk phones are auto-provisioned by NFON.