Windows OS

-

 -

MacOS

-

 -

Multi-device usage

-

A user can install the Cloudya Desktop App and Softphone Pro on multiple devices.

Softphone Pro supports one active device at a time.

Log in with NFON account

Including SSO with external identity provider.

Nia AI Assistant

 -

AI call transcription

On desk phones via *4.

Call pulling

Softphone Pro and desk phones via *8.

DTMF

 -

Click-to-dial

Desk phone is the target when using click-to-dial.

Voicemail MWI (Message Waiting Indicator)

Desk phone support depends on the specific device having an LED call indicator.

Headset support

Cloudya Desktop App details can be found here.

Softphone Pro supports Jabra, Plantronics and HID (Yealink) headsets.

Desk phone compatibility list can be found here.

Attendant Consoles

Softphone Pro has an attendant console when switched into Operator Mode.

Video calls & screen-sharing

Cloudya Desktop App offers video calls for PBX internal calls.

Presence

 -

DND

For Softphone Pro and hard phones, *863 can be used to toggle global DND.

Softphone Pro displays local DND via the UI.

Desk phones show the global DND state as part of the display name.

NFON Phonebook

-

External phonebooks

Cloudya Desktop App allows the integration of external phonebooks via CRM Connect; contacts from these external phonebooks will show up as search results and on incoming calls.

Softphone Pro allows for the configuration of additional phonebooks, including Microsoft 365, LDAP, CardDAV and more. All contacts are imported into the local phonebook in read-only mode.

Desk phones support LDAP as an external phonebook.

CRM integration

Cloudya Desktop App with 60+ CRMs on Windows, 10 on Mac with CRM Connect Plus and Google Contacts, Outlook only without a license.

Softphone Pro via the external phonebooks and action URLs.

For desk phones, CRM is possible via CTI.

Function keys

Softphone Pro has a similar concept to function keys, called Favourites. Favourites are stored locally and not synced with the NFON platform. Favourites can also include contacts/numbers from external phonebooks.

Call forwarding

Softphone Pro and desk phones support call forwarding profiles via star codes.

Desk phones also offer a menu for call forwarding profile selection.

Editing of call forwarding

On desk phones, the default profile can be edited.

Call history

Softphone Pro syncs periodically every few minutes with the NFON call history, including call transcriptions.

Desk phones offer a local history.

Voicemails

Softphone Pro and desk phones offer voicemail access via *791.

Most desk phones have a specific key to access voicemails.

Queue profiles

-

eFax

-

Action URLs

Desk phones offer action URLs for CTI.

TAPI

-

Client-side call analytics

-

Hotkeys

-

 -

Configuration rollout via group policies

Cloudya Desktop App via settings.json.

Desk phones are auto-provisioned by NFON.