Login with NFON account

Including SSO with external identity provider.

Nia AI assistant

AI call transcription

On hard phones via *4

Call pulling

Softphone Pro and hard phones via *8.

DTMF

Video calls & screen-sharing

Cloudya Desktop App offers video calls for PBX internal calls.

Presence

DND

For Softphone Pro and hard phones, *863 can be used to toggle global DND.
Hard phones show the global DND state as part of the display name.
Softphone Pro displays local DND via the UI.

NFON Phonebook

-

External phonebooks

Cloudya Desktop App allows the integration of external phonebooks via CRM Connect; contacts from these external phonebooks will show up as search results and on incoming calls.
Softphone Pro allows for the configuration of additional phonebooks, including Microsoft 365, LDAP, CardDAV and more. All contacts are imported into the local phonebook in read-only mode.
Hard phones support LDAP as an external phonebook.

CRM integration

Cloudya Desktop App with 60+ CRMs on Windows, 10 on Mac with CRM Connect Plus and Google Contacts, Outlook only without a license.
For hard phones, CRM is possible via CTI.
Softphone Pro via the external phonebooks and action URLs.

Function keys

Softphone Pro has a similar concept to function keys, called "Favorites". Favorites are stored locally and not synced with the NFON platform. Favorites can also include contacts/numbers from external phonebooks.

Call forwarding

Softphone Pro and hard phones support call forwarding profiles via star codes. Hard phones also offer a menu for call forwarding profile selection.

Editing of call forwarding

On hard phones, the default profile can be edited.

Call history

Softphone Pro syncs periodically every few minutes with the NFON call history, including call transcriptions.
Hard phones offer a local history.

Voicemails

Softphone Pro and hard phones offer voicemail access via *791.
Most hard phones have a specific key to access voicemails.

Queue profiles

-

eFax

-

Action URLs

Hard phones offer action URLs for CTI.

TAPI

-

Client side call analytics

-

Hotkeys

NA

Configuration rollout via group policies

Cloudya Desktop App via settings.json.
Hard phones are auto-provisioned by NFON.