Transforming Patient Management with AI-Powered Voicebots
The healthcare industry is undergoing a digital transformation, with AI-driven solutions leading the charge. bytesquad and OndiSolutions, in partnership with NFON and botario, are at the forefront of this change, delivering innovative AI-powered voicebot solutions that streamline patient management and enhance operational efficiency for family doctors.
:format(webp))
Meet bytesquad and OndiSolutions
bytesquad and OndiSolutions, based in Austria, work together to develop intelligent automation solutions to optimise processes and make work more efficient. As IT service providers in the healthcare sector, they are very familiar with the daily challenges that medical practices face and understood the potential of solving them with the right solution.
The Challenge: Addressing an Overwhelmed Healthcare System
Family doctors often face an overwhelming number of calls from patients requesting repeat prescriptions, accounting for approximately 80% of daily communications. This administrative burden not only reduces efficiency but also detracts from the quality of patient care. bytesquad and OndiSolutions identified this challenge and sought to implement AI automation to alleviate the strain on healthcare providers.
The Solution: AI-Powered Voice Bots for Medical Practices
Based on the botario platform, the teams developed together a voicebot tailored for healthcare practices. This solution offers:
- Automated Prescription Orders: Patients can request repeat prescriptions via the voice bot, which verifies and processes orders without manual intervention.
- Appointment Scheduling and Management: The bot handles appointment bookings and cancellations, integrating seamlessly with existing practice management systems.
- Real-Time Stock Checks: The system checks medication availability in real-time, ensuring accurate information for patients.
This integration not only streamlines operations but also significantly improves the patient experience by delivering prompt and accurate responses to a wide range of requests. As an added advantage—especially important in the healthcare sector, where data protection is critical—the botario platform hosts its servers in Germany and ensures all patient data is processed in full compliance with GDPR regulations.
:format(webp))
"We have been working with NFON for many years and have successfully integrated their solutions into our portfolio. When NFON introduced us to their new AI features with botario, we knew immediately that this was the solution we wanted to build on and make available to our customers. Our solution is not just a standard one, but a close collaboration to create something customized for our customers that can also be connected to existing systems."
Partnering with NFON & botario: Future-Ready, Secure, Integrated
What sets this solution apart is not just the technology — it’s the strength of the platform and the partners behind it.
AI + Telephony in One Platform
NFON and botario bring together deep telephony expertise and cutting-edge AI capabilities in one integrated stack.
German Hosting, GDPR Compliance
All services are hosted in Germany, ensuring full data protection and privacy compliance — a critical factor in today’s landscape.
Low-Code Customization
botario’s drag-and-drop interface empowers partners to build, iterate, and expand without heavy developer dependencies.
Expert Support & Partnership
NFON provides strategic implementation support and training, ensuring partners can focus on value, not just configuration.
Looking Ahead: The Future of AI in Healthcare
This partnership exemplifies the transformative potential of AI in healthcare. As this technology continues to evolve, its applications in healthcare are expected to expand, offering more innovative solutions to enhance patient care and operational efficiency. AI-driven automation is becoming a necessity for healthcare providers aiming to improve efficiency and patient satisfaction.
Ready to transform your operations with AI? Explore the power of NFON and botario’s AI-powered solutions today. Learn how AI bots can revolutionize your communications, streamline workflows, and drive efficiency.