Nmonitoring Queues at a glance
An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.
Detailed reports let you identify the root cause of performance issues so can address them immediately.
Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.
Different data views
Nmonitoring Queues gives each type of user precisely the information they need.
Agent profile for self-monitoring and efficient call handling
Agents can easily manage their own queues and see calls and supervisor messages at a glance.