Efficient. Intuitive. Comprehensive.

Why do you need Nmonitoring Queues?

Quality customer support

Service teams wanting to boost efficiency and deliver more value to customers

Campaign monitoring

Outbound calling teams wanting to monitor and tweak campaigns

Efficient agent shift planning

Teams wanting to detect peak and low times to plan their shifts and ensure availability to the customer anytime.

Performance monitoring made easy

Easy performance monitoring

Nmonitoring Queues gives you in-depth insights into the performance of service teams and campaigns.

  • Directly bookable through Cloudya, with fully customisable wallboards and up to 180 built-in performance KPIs.
  • Quickly pinpoint issues, optimise team efficiency
  • Deliver more value to customers.

Discover the benefits

Improve agent planning

Detect peak times, average call duration and more to enable efficient agent planning.

Fast and simple access

Book through Cloudya by selecting the agents you need and start using the solution right away.

Easily scalable

Pay-per-agent, adjust as needed on a monthly basis.

Nmonitoring Queues at a glance

Real-time monitoring

An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.

Comprehensive analysis

Detailed reports let you identify the root cause of performance issues at a glance so can address them immediately.

Unlimited wallboards

Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.

Different data views

Nmonitoring Queues gives each type of user precisely the information they need.

Real-time monitoring
Nmonitoring Queues | Comprehensive analysis
Nmonitoring Queues | Unlimited wallboards
Nmonitoring Queues | Different data views
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Nmonitoring Flyer

The powerful solution for call center performance management.

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London Borough of Hackney

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*Minimum purchase is 5 agents