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Efficient. Intuitive. Comprehensive.

Nmonitoring_Queues

Why do you need Nmonitoring Queues?

Quality customer support

Service teams wanting to boost efficiency and deliver more value to customers

Campaign monitoring

Outbound calling teams wanting to monitor and tweak campaigns

Efficient agent shift planning

Teams wanting to detect peak and low times to plan shifts and ensure they are available to customers anytime.

Easy performance monitoring

Nmonitoring Queues gives you in-depth insights into the performance of service teams and campaigns.

  • Directly bookable through Cloudya, with fully customisable wallboards and up to 180 built-in performance KPIs.
  • Quickly pinpoint issues, optimise team efficiency
  • Deliver more value to customers.
Get more information

Discover the benefits

Improve agent planning

Detect peak times, average call duration and more to enable efficient agent planning.

Fast and simple access

Book through Cloudya by selecting the agents you need and start using the solution right away.

Easily scalable

Pay-per-agent, adjust as needed on a monthly basis.

Nmonitoring Queues at a glance

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Real-time monitoring

An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.

Comprehensive analysis

Detailed reports let you identify the root cause of performance issues so can address them immediately.

Unlimited wallboards

Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.

Different data views

Nmonitoring Queues gives each type of user precisely the information they need.

Agent profile for self-monitoring and efficient call handling

Agents can easily manage their own queues and see calls and supervisor messages at a glance.

Get more information
Real-time monitoring, Nmonitoring Queues, NFON
Comprehensive analysis, Nmonitoring Queues, NFON
Unlimited wallboards, Nmonitoring Queues, NFON
Different data views, Nmonitoring Queues, NFON
NFON, Nmonitoring Queues, Agent profile for self-monitoring and efficient call handling
NFON, Nmonitoring Queues
Nmonitoring Queues Flyer
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