Nmonitoring Queues gives you in-depth insights into the performance of service teams and campaigns.
An overview of active calls, queues and outbound campaigns in real time in a simple, powerful web interface.
Detailed reports let you identify the root cause of performance issues so can address them immediately.
Choose from 180 KPIs to monitor and create customised reporting structures using simple drag-and-drop tools.
Nmonitoring Queues gives each type of user precisely the information they need.
Agents can easily manage their own queues and see calls and supervisor messages at a glance.
We save a lot of costs now that we have switched to NFON.
NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.
I would recommend NFON without reservation – I just plug in a new device, and it works.
NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!
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*Minimum purchase is 5 agents