Neorecording software from ASC Technologies is a cloud-based voice recording and analytics solution connected to Cloudya, our cloud telephone system. Neorecording solves your challenges with EU legislation and will revolutionize your customer communication.
A set of tools that can be used for the evaluation and performance assessment of agents, helping customers increase their agent’s productivity and discover trends to better serve their needs.
No need for additional hardware / software setup, as Neorecording connects seamlessly with your existing tools. The integration with Cloudya simplifies the navigation across the different solutions.
Simple reporting tool that can be used to check that processes and procedures are correctly scripted. Following the trail of conversations lets you find and fix any breakdowns in customer service workflows before they affect other customers.
The advantage of NFON is that I have time to spare, since I've been working with NFON, I've enjoyed it.
NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!
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