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Smarter CX starts here. Meet the AI-powered omnichannel contact center.
NFON Contact Center Hub powers seamless, AI-driven customer experiences across every interaction, no matter the channel. With intelligent routing, automation, and real-time insights, it enables faster resolution and consistently outstanding service.
Intelligent features that elevate customer experiences.
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One platform. Every channel.
Connect with customers wherever they are — voice, email, chat, SMS, or social media — all in one seamless interface.
From IVR call routing to helpdesk ticketing and real-time messaging, NFON Contact Center Hub unifies all conversations to ensure faster replies, consistent service, and a complete view of every customer journey.
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Smarter service with AI built in.
Automate routine tasks and enhance every interaction with built-in AI.
Use voicebots, chatbots, emailbots, intelligent routing, predictive campaigns, and live agent assistance to reduce wait times, personalise conversations, and increase resolution speed — all while lowering operational load.
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Real-time control. Data that drives action.
Track what matters with live dashboards, wallboards, and detailed analytics.
Monitor agent activity, call flows, and service quality in real time, and use custom reports to optimise performance, stay SLA-compliant, and make smarter business decisions faster.
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Work smarter, not harder.
Support your agents with tools designed to simplify daily tasks and centralise knowledge.
Access internal knowledge bases, use guided call scripts, and manage tickets and tasks from a single workspace — reducing errors, saving time, and enabling faster, more confident responses.
Make your contact center truly omnichannel.
NFON Contact Center Hub unifies all customer conversations across voice, email, chat, messaging apps, and social — all in one intuitive interface. Agents can switch channels mid-conversation without losing context, manage shared inboxes, and access full conversation history.
Business communication
Collaborate with Microsoft Teams* and handle multiple SMS chats at the same time.
Phone
Handle inbound and outbound calls. Including call recording, IVRs and missed call management.
Manage customer requests and internal tasks, use advanced ticket categorisation, custom view settings and secure email integration.
Chat & SMS
Chat with customers on your website or online store. Customise your chat window. Send out personalised SMS and chat in real time.
Facebook Messenger
Process multiple requests at the same time with attachment and picture supported, send direct messages, chat and manage post comments.
WhatsApp Business
Communicate in real time with coworkers and customers directly from your smartphone.
Discover the main benefits.
Flexible and scalable, NFON Contact Center Hub is an AI-powered omnichannel solution that’s built to grow with your business — innovative, intuitive, and easy to use.
Integrate all channels.
Let customers reach you how they prefer — voice, email, chat, or social — all managed in one unified platform.
Customer history at one glance.
Get full context at a glance — every call, message, and interaction in one place so agents respond faster and nothing gets lost.
Enhance customer experience.
Speed up response times with built-in AI, automation, and smart tools that keep customers satisfied and agents empowered.
It’s just one application.
Whether in the office or remote, every team member uses the same intuitive application — no complexity, no silos.
Intuitive interface.
Give your team a user-friendly workspace that works from day one. No steep learning curves. Just better, faster service.
Scalable pricing.
Scale up or down with flexible pricing models that grow with your business — no hidden fees, no wasted resources.
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We take on your challenges.
Customers expect businesses to provide quick and seamless services and solutions. NFON Contact Center Hub will make it easy for you to exceed this demand.
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89%
of companies consider customer experience essential for retention, as a positive experience often leads to lasting loyalty.
82%
of people who were surveyed indicated they ended their relationship with a business because of unsatisfactory customer service.
53%
of surveyed customers reported switching to a different company after feeling unappreciated by their previous provider
24 hours
is the time you spend handling a customer’s issue is crucial to ensuring their satisfaction and maintaining their loyalty to your brand.
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Take your business to the next level with Contact Center AI.
In an era where customers seek immediate, efficient, and friendly service from any location, having a contact center equipped with the latest AI technology is essential. NFON Contact Center Hub is designed to help you meet these expectations and enhance the overall experience for both customers and agents.
With our upgraded hub featuring cutting-edge AI capabilities, you can unlock new opportunities to streamline operations and improve engagement. Embrace the power of AI and take your customer service to the next level!
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Strong technology, even stronger together
Based on Daktela technology, NFON Contact Center Hub combines proven European contact center technology with NFON’s expertise in AI and cloud telephony, enabling a powerful, future-ready solution that meets the highest standards in flexibility, innovation, and data protection.
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