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Always on the safe side.
Whenever there are potential legal disputes with customers, or you want to maintain customer support quality assurance, it can be smart to use voice recording software. NFON Call Recording helps your business to be compliant with EU legislation requirements (including MiFID II). All connections from a recording system to external applications are encrypted and can be stored.
Discover the main benefits.
NFON Call Recording is perfect for businesses that have to comply with European regulations that require the recording and storage of calls. Having proof enables them to defend themselves against liabilities and legal disputes.
Protect employees and customers
Capture mission-critical communication and threat calls, and protect your business against liability claims by providing evidence in legal disputes.
Raise productivity
By using a recording solution you can measure and maintain a high customer service quality and increase productivity.
Documentation & Analysis
Document business transactions and insights to recognise trends early. This way you can help to improve staff training and promote best practices.
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Enjoy high security for your business.
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Comprehensive reporting.
NFON Call Recording offers customisable logs, statistics and agent reports, pre-loaded with 20 standard reports.
Individual recording rules.
The rules embedded in the recording planner allow you to decide which conversations should be recorded.
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POWERplay Web.
The browser-based software was made for searching and playing back conversations. The portal and pro version allow you to listen live and export multiple recordings at once.
Data security and encryption.
Prior to being stored, all data is automatically encrypted with the Advanced Encryption Standard (AES), which guarantees a high degree of data security and protects from unauthorised access.
See how others are succeeding with NFON.
"Instead of having different PBX systems for each location, we can now use one single, easily scalable communication solution. The integration of Cloudya has given our teams a lot more flexibility."
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“Since we switched to NFON, we can finally take calls wherever we are and from any device. The integrations with Microsoft Teams have made things a lot easier, and we can use the whole Microsoft Teams suite, with any client or partner - just being a click away at all times.”
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Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
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““I would recommend NFON without reservation – I just plug in a new device, and it works.”
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Discover our business solutions.
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Retail.
Make customer care a bliss. Find how Cloudya empowers Demeter to meet their everyday challenges within their industry.
E-commerce.
FMCG e-commerce is the champion league of online retail, where seamless operations are crucial. Discover why NFON’s cloud telephony is the ideal partner for e-commerce.
Information Technology.
IT providers understandably have high expectations of their business suppliers. Explore how NFON’s Cloud Telephony meets those expectations.
Manufacturing.
In industries where communication isn’t the core focus, a reliable and intuitive infrastructure is essential. Discover why NFON’s cloud telephony is the ideal solution for manufacturers.
Consultancy.
When a top telecom consultancy chooses NFON’s Cloudya, it speaks volumes. Discover why industry experts select us for their cloud telephony.
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