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Empower your contact centre with AI-driven efficiency.
NFON Contact Center Hub leverages advanced AI to streamline workflows, enhance customer interactions, and provide real-time insights. From intelligent call routing to automated responses, AI works seamlessly to ensure every customer receives fast, personalised support from one centralized platform.
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Simplify your communication.
Customers today use a variety of communication channels. The goal is to integrate all of them into one tool that allows you to manage and organize all requests efficiently and with ease. That is what the NFON Contact Center Hub does for you. Oh, and by the way it also provides you with CRM and ticketing information on each customer.
Make your contact centre truly omnichannel.
NFON Contact Center Hub was designed to integrate features managing CRM, Workforce Optimization, PCI-DSS payment software, quality management and e-commerce into one solution. While being omnichannel, including email and web chat capability.
Business communication
Collaborate with Microsoft Teams* and handle multiple SMS chats at the same time.
Phone
Handle inbound and outbound calls. Including call recording, IVRs and missed call management.
Monitor performance with a wide range of reporting and a full-featured helpdesk.
Chat
Help and track visitors with web chatting. You can use a predefined or own template.
Facebook Messenger
Process multiple requests at the same time with attachment and picture supported chat.
WhatsApp Business
Communicate in real time with coworkers and customers directly from your smartphone.
Features: Give your service features a boost.
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Say Hi to AI*.
AI does the repetitive jobs so your team can focus on the good stuff like improving customer experiences.
NFON Contact Center Hub has implemented the latest wave of time-saving Generative AI (Gen AI) features from Daktela that support your team with everything from prioritising their inbox to helping write their emails.
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Experience smarter customer service.
Deliver top-notch customer contact with inbound intelligent voice and outbound-dial campaigns.
Additionally, NFON Contact Center Hub gives you a complete communication history with a customer, so you are always prepared for any problems your caller might have.
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Safe data centres.
Customers have high concerns regarding the safety of their data. With NFON Contact Centre Hub, there is no need to worry, since it uses data centres that are safe, reliable, and GDPR compliant.
We take on your challenges.
Customers expect businesses to provide quick and seamless services and solutions. NFON Contact Center Hub will make it easy for you to exceed this demand.
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89%
of companies consider customer experience essential for retention, as a positive experience often leads to lasting loyalty.
82%
of people who were surveyed indicated they ended their relationship with a business because of unsatisfactory customer service.
53%
of surveyed customers reported switching to a different company after feeling unappreciated by their previous provider
24 hours
is the time you spend handling a customer’s issue is crucial to ensuring their satisfaction and maintaining their loyalty to your brand.
Discover the main benefits.
Flexible and scalable: NFON Contact Center Hub is a true omnichannel solution for your business that is easy to use and both automated and innovative.
Customer history at one glance.
It’s all in one place and it’s all complete: the full customer history. This enables you to provide a state-of-the-art service and no calls, messages and information get lost.
Integrate all channels.
Good service ensures that your customers can contact you with their preferred tools of communication. Perfectly managed service is based on integrating them all into one solution.
It’s just one application.
Mobile users or back office users – this difference doesn’t matter any longer. All NFON Contact Center Hub users are combined in one application only.
Intuitive interface.
We get it: nobody wants to struggle with bugs or poorly developed management systems. So we simply set up a user-friendly and intuitive interface.
Enhance customer experience.
What is one of the main sources of dissatisfaction during customer service management? Slow responses. NFON Contact Center Hub features automation and advanced innovations that speed up response time and thus enhance customer experience.
Scalable tarif.
NFON Contact Center Hub helps you save costs. With flexible tariffs that are scalable on a monthly basis. Making it easy to adjust to your needs and the company's growth. Choose from bundles or make up your own combination.
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Take your business to the next level with Contact Centre AI.
In an era where customers seek immediate, efficient, and friendly service from any location, having a contact centre equipped with the latest AI technology is essential. NFON Contact Center Hub is designed to help you meet these expectations and enhance the overall experience for both customers and agents.
With our upgraded hub featuring cutting-edge AI capabilities, you can unlock new opportunities to streamline operations and improve engagement. Embrace the power of AI and take your customer service to the next level!
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