UK
International DeutschlandÖsterreichFranceItaliaNederlandEspañaPortugalHrvatskaPolskaSlovenskoSlovenijaMagyarországRomâniaČeská republika
Contact Us
  • Contact Us
  • Request call back
Contact sales: +44 203 740 6740
Contact support: 0330 0586 366

Or send us a request

Write us
Contact sales: +44 203 740 6740

By sending the contact data, the data protection declaration of NFON AG is acknowledged: Data Protection.

Our future-proof contact centre solution

Why you need Ncontactcenter

Solid customer experience

Companies wanting a consistent customer experience across all channels, from phone to social media

Track support efficiency

Companies needing measurable efficiency for customer support, hotline or customer success teams

Outbound communication

Companies wanting large-scale outbound communication or promotion campaigns on a regular basis

cloud telephone system, NFON, Ncontactcenter, multichannel communication

Customer engagement in the cloud

Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.

Discover the benefits

Request more information
Improved service quality

Higher quality service will result in Improved customer retention

Increased efficiency

With performance metrics and tailored reports

Seamless experience

All agents and locations have the same user experience with a very fast learning curve

Truly multi-channel

  • 1
  • 2
  • 3
  • 4
All in one interface

Never miss a single customer. Integrates WhatsApp, web chat, email, phone, SMS and fax: all channels at a glance.

Solid ACD, IVR and dialer

Automated call distribution, in- and outbound. IVR with Text-To-Speech and Speech Recognition. Includes conferencing and DTMF.

Preview dialling supports push of customer data towards the agent. Click-to-dial, auto-dial, customisable call time, number of attempts and dial-up duration.

Customised call flows

Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and drop.

Recording and reporting

Flexible voice recording and playback for quality assurance. Customised logs, statistics, agent and group reports.

Twenty standard reports; further metrics by subscriptionon demand. Display of raw data via REST API.

All in one interface, cloud telephone system, NFON, Ncontactcenter, multichannel communication
Solid ACD, IVR and dialer, cloud telephone system, NFON, Ncontactcenter, multichannel communication
Customised call flows, cloud telephone system, NFON, Ncontactcenter, multichannel communication
Recording and reporting, loud telephone system, NFON, Ncontactcenter, multichannel communication
Ncontactcenter Flyer

The modern contact center solution for maximum customer satisfaction.

Download Flyer
Inbound Outbound Calling

NFON Ncontactcenter takes your customer support and call centre operations to the next level.

Download file
Ncontactcenter Onepager, NFON
Ncontactcenter Onepager

Professional customer communication and engagement in the cloud

Download now

We save a lot of costs now that we have switched to NFON.

Make a wish
Read full story

NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.

London Borough of Hackney
Read Full Story

The quality is very good and, most importantly, NFON offers a professional service.

NOYEN
View more

I would recommend NFON without reservation – I just plug in a new device, and it works.

Foodist
Read Full Story

We decided to go for it with NFON and are now very happy!

Europapier Polska
View more

NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!

Analysys Mason
Read Full Story

Other Premium Solutions

Nconnect Voice NFON
An All-IP future.

Nconnect Voice enables your seamless transition towards flexible, scalable, IP communications.

More
Advanced contact centre.

The contact centre solution for professional customer communication. Fast, seamless integration.

More
Nhospitality NFON
Hotels communication.

Cutting-edge communications for the hospitality industry. Streamline processes, minimise costs.

More
Neorecording NFON
Digital voice services.

Future-proof digital voice recording. German tech, legislation-compliant, recording and storage.

More
MS Teams NFON
Powerful collaboration.

Cloudya - the Cloud Telephone System from NFON enables Microsoft Teams - a total communications platform.

More
Welcome
Hello!
To find the right contact person for you I need some information.
You're already a NFON customer or interested in our products?
Customer
Interested
Great, you're already a customer. Please provide some information (Your name and your asset number) so we can get you to the right contact person.
Good to hear that your are interested in our products. To get you futher please provide some information (Your name and your company name).

Want to know more? Find here our software leaflets!