Our future-proof contact centre solution

Why you need Ncontactcenter

Solid customer experience

Companies wanting a consistent customer experience across all channels, from phone to social media

Track support efficiency

Companies needing measurable efficiency for customer support, hotline or customer success teams

Outbound communication

Companies wanting large-scale outbound communication or promotion campaigns on a regular basis

Ncontact Center NFON

Customer engagement in the cloud

Cloudya, the cloud telephone system from NFON, is extended with Ncontactcenter: a complete, feature-rich solution for effective and transparent multichannel communication via your web browser. Offering maximum flexibility and future-proofing without the need for hardware and software installation.

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Improved service quality

Higher quality service will result in Improved customer retention

Increased efficiency

With performance metrics and tailored reports

Seamless experience

All agents and locations have the same user experience with a very fast learning curve

Truly multi-channel

All in one interface

Never miss a single customer. Integrates WhatsApp, web chat, email, phone, SMS and fax: all channels at a glance.

Solid ACD, IVR and dialer

Automated call distribution, in- and outbound. IVR with Text-To-Speech and Speech Recognition. Includes conferencing and DTMF. Preview dialling supports push of customer data towards the agent. Click-to-dial, auto-dial, customisable call time, number of attempts and dial-up duration.

Customised call flows

Multi-layered standard call flow, easy design and optimisation of individual call flows using drag-and drop.

Recording and reporting

Flexible voice recording and playback for quality assurance. Customised logs, statistics, agent and group reports. Twenty standard reports; further metrics by subscriptionon demand. Display of raw data via REST API.

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We save a lot of costs now that we have switched to NFON.

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NFON has delivered a reliable, scalable platform that has enabled extra productivity whilst saving hundreds of thousands of pounds.

London Borough of Hackney

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The quality is very good and, most importantly, NFON offers a professional service.

NOYEN

I would recommend NFON without reservation – I just plug in a new device, and it works.

Foodist

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We decided to go for it with NFON and are now very happy!

Europapier Polska

NFON ticked all the boxes... and I don’t have to spend any time and effort worrying about it – it just works!

Analysys Mason

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Ncontactcenter Flyer

Ncontactcenter Flyer

The modern contact center solution for maximum customer satisfaction.

Ncontactcenter Whitepaper

Ncontactcenter Whitepaper

Enables companies to achieve scalable contact center solutions with minimal investment.

Download Whitepaper

Other Premium Solutions

Nconnect Voice NFON

An All-IP future.

Nconnect Voice enables your seamless transition towards flexible, scalable, IP communications.

Advanced contact centre.

The contact centre solution for professional customer communication. Fast, seamless integration.

Nhospitality NFON

Hotels communication.

Cutting-edge communications for the hospitality industry. Streamline processes, minimise costs.

Neorecording NFON

Digital voice services.

Future-proof digital voice recording. German tech, legislation-compliant, recording and storage.

MS Teams NFON

Powerful collaboration.

Cloudya - the Cloud Telephone System from NFON enables Microsoft Teams - a total communications platform.

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