UK
International Deutschland Österreich France Italia Nederland España Portugal Hrvatska Polska Slovensko Slovenija Magyarország România
Contact Us
  • Contact Us
  • Request call back
Contact sales: +44 20 3740 6740

Or send us a request

Write us
Contact sales: +49 8000 - 63 66 24

By sending the contact data, the data protection declaration of NFON AG is acknowledged: Data Protection.

Our future-proof contact centre solution

No hardware. No software. All the possibilities.

Ncontactcenter is the proven, integrated cloud solution from jtel, a leader in advanced solutions. Built on platforms of flexibility and performance, Ncontactcenter gives you productive, customer-centric communications across channels including WEB-Chat, E-Mail, SMS and Fax-Routing. 

  • Scalable, secure cloud technology
  • Up to 2,500 parallel calls
  • ACD, IVR, CTI recording / reporting

Discover the benefits

Simple set up

Forget troublesome onsite hardware and software. Setup is quick and easy, your phones will be ringing in no time.

Fast integration

Processes are consolidated into one platform, efficient agent workflows and satisfied customers.

Manage resources

You can upscale and downscale your resources with a few clicks. Why pay for more than you need?

Start now

Ncontactcenter at a glance

Simple integration

ACD for inbound and outbound operations. Definable rules, multi-channel communication,easy integration of other systems .

Easily adaptable

IVR with Text To Speech and Automatic Speech Recognition, includes conferencing and DTMF.

Just drag and drop

Multi-layered standard call flow, easy design and optimisation of individual call flows

Dialler

Preview dialling, click-to-dial, auto-dial, customisable call time, dial-up attempts and duration.

Your call is important

Recording and playback, evaluate team performance, service quality, customer satisfaction and more.

Reporting options

Customisable logs, statistics and agent reports, with further metrics available by subscription.

Why you need Ncontactcenter

Need affordable pricing?

Our cloud service offers you a professional solution at reasonable costs. Great for you and us.

 

Need fast and flexible?

We take less than two weeks to create your Ncontactcenter solution, with flexibility to up and downscale.

 

Need easy integration?

The Ncontactcenter API connects your CRM, ERP and other systems to provide relevant information for your agents.

 

NFON services were implemented quickly with high reliability, and the voice quality is top notch.

Download Flyer
Download Whitepaper

Other Premium Solutions

An All-IP future.

Nconnect Voice enables your seamless transition towards flexible, scalable, IP communications.

More
Advanced contact centre.

The contact centre solution for professional customer communication. Fast, seamless integration.

More
Hotels communication.

Cutting-edge communications for the hospitality industry. Streamline processes, minimise costs.

More
Zaktualizuj urządzenia dwuprzewodowe.

Prosta integracja istniejącej technologii z inteligentnymi cyfrowymi procesami komunikacyjnymi.

More
Digital voice services.

Future-proof digital voice recording. German tech, legislation-compliant, recording and storage.

More
Powerful collaboration.

Cloudya - the Cloud Telephone System from NFON enables Skype for Business - a total communications platform.

More
Welcome
Hello!
To find the right contact person for you I need some information.
You're already a NFON customer or interested in our products?
Customer
Interested
Great, you're already a customer. Please provide some information (Your name and your asset number) so we can get you to the right contact person.
Good to hear that your are interested in our products. To get you futher please provide some information (Your name and your company name).