D. Characteristics

Administration tool

The administrator disposes of a web interface, which offers him the possibility of editing any system features.

2

Online help

The complete application is equipped with a comprehensive online help.

3

Callflow Design GUI

The call flow can be graphically designed over a GUI. All individual elements are equipped with online help.

4

Wallboard

The wallboard provides a variety of typically available real-time displays, which depending on the requirements can be combined to one view.

5

Statistics

The system comprises standard statistics, which are available as tables and offer all discussed measured values.

Users can subscribe to statistics via a scheduler and will receive them e.g. by email at a specified time.

Optionally, the reports can be displayed with graphics, which are available in the licensed tools.

 

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