The Ncontactcenter solution connects to the NFON PBX via a SIP trunk. Consequently, the call goes over from the PBX to the Ncontactcenter solution.
All call forward and call flow logic lies within the Ncontactcenter solution. The call remains in the Ncontactcenter solution until its end. This allows comprehensive reporting and conclusive statistics.
During all this time, the desktop telephone itself serves only for taking and ending the call.
Logging in and off as an agent as well as all further call control takes place in the Ncontactcenter solution.
The solution currently does not include CTI, directory or presence intergration into the NFON PBX.