Method
- Properly prepared specification through a structured workshop
- Clear communication with requirement specifications
- Project support and adjustment during going live
Following services are offered:
Services
- Ncontactcenter Workshop process analysis on site (service)
- Ncontactcenter configuration, remote (set-up call flows according to workshop)
- Ncontactcenter project-specific adjustments, per man/day
- Ncontactcenter putting into service on site / going live, per man/day
- Ncontactcenter agent training on site
- Ncontactcenter supervisor training on site
- Ncontactcenter administrator training on site
- Ncontactcenter configuration, remote. Online configuration at cost.