B. Product information

Ncontactcenter is a web-oriented ACD solution that employs browser technology for the management and display of call center data.

The solution offers defined rules and requirements for incoming and outgoing calls, as well as multi-channel communication. Administration, as well as monitoring and system use on part of supervisors or agents is conducted using a web-based interface and can be accessed via the Internet. The solution includes the following services:

 

  • ACD
  • IVR
  • Dialer
  • Integration into backend systems
  • Agent and queue monitoring
  • Neorecording Integration (coming soon)

 

The configuration of Ncontactcenter is carried out by NFON TC.