In line with the trend for digitalisation, like many other originally analogue systems, telecommunications systems have evolved into fully digital systems, so-called IP telephone systems. These systems use Voice over IP (VoIP) technology and provide both analogue connector ports and digital (IP) ports for a wide range of devices. Devices are connected using a cable or wirelessly via DECT or WiFi. With IP telephone systems, voice and data merge – along with their related applications, paving the way for new functionality.
Cloud telephone systems are modern IP telephony systems that are hosted in the cloud by a third-party provider. One example isCloudya, the cloud telephone system from NFON. The cloud approach means that businesses no longer have to install and maintain on-premises switching hardware: To use cloud telephony, all they need is an Internet connection with sufficient bandwidth. Theoretically, the maximum number of simultaneous phone calls is only limited by the bandwidth of the Internet connection. Users simply access and configure the cloud telephone system and its services from a web browser. One significant advantage of cloud systems is their capacity for flexible expansion. Connecting additional offices, users or extensions is usually a purely software-based process, with no need for implementing any additional hardware.
Cloud telephone systems also bring invaluable benefits for businesses with a distributed, remote workforce, for example, where a number of employees work from home. They allow users to access all telephony features from virtually anywhere via a smartphone app, their tablet or laptop. Each user is available under their extension number at any time and on any device. New users and extensions can be added quickly and easily. All of this allows for more flexible mobile working.
Organisations planning to switch to cloud telephony should consider the following criteria when selecting the right TC system provider: