Cloud telephony for information technology.
Cloud communications promise a simple and flexible foundation for collaboration and best-in-class customer service.
Information technology & Cloud telephony.
From unified communications to integrated support channels, cloud-based solutions enable IT teams to deliver exceptional service and drive innovation.
BUSINESS NEED
Meet financial.com.
financial.com develops stock exchange information systems and ensures that banks, stock exchanges, and financial service providers receive the most important information at all times.
With 130 employees at locations in Europe, North America, and India, the key challenge was creating a unified work environment that simplifies external calls and enables seamless communication between customers and employees.
BUSINESS CHALLENGES
The outdated on-premise PBX system was difficult to maintain, offering limited options for analyzing and managing customer calls and traffic. Employees were restricted to fixed workstations, making flexible communication with customers impossible and complicating integration with modern communication standards.
Workflow inefficiencies and the lack of flexibility led to wasted time and reduced productivity. Additionally, ensuring data security and legal compliance was essential but challenging under the current system.
Innovative cloud telephony can benefit information technology companies in many ways:
Our solution for Demeter:
Cloudya Business Premium, Nmonitoring Queues, Microsoft Teams* Integration.
One app includes all features thanks to convenient Microsoft Teams* integration Employees benefit from one solution for everything: from telephony, video conferencing, chats, and file sharing, to analysis and extensive reporting. The integration of Cloudya and Microsoft Teams* combines all the features needed for modern communication in one unified working environment.
Work productively and support customers from anywhere and any device Nmonitoring Queues help manage calls and identify opportunities for improvement Stable systems and data security, thanks to geo-redundant NFON data centres Cloud communication creates streamlined workflows and facilitate professional collaboration Hybrid work models can be implemented seamlessly and without any disruption
Costs model.
NFON’s cloud communications quickly won over the decision-makers and employees alike, as the combination of innovative telephony services and fair pricing provided the ideal solution for financial.com’s challenges.
Seamless transition.
No interruptions during the transition to Cloudya. All functionalities remained reliably available and continued to create ideal working conditions for the sales team.
Effortless security,
The IT department benefits from automatic cloud backups, which provide greater security and reduce the workload on a day-to-day basis.
Microsoft Teams* Integration.
Cloud communications and the Microsoft Teams* integration with Cloudya create faster workflows in one single app.
Work anywhere.
Employees can work flexibly from any location, using the same contact number across all devices for seamless communication.
“Our biggest challenge is to stay connected at all times. That’s why telephony is a key priority for us. NFON offered us a cloud communication platform that can cover all our needs. Thanks to Cloudya’s seamless integration with Microsoft Teams, we can now make calls directly from the app and benefit from streamlined workflows and insightful reporting with Nmonitoring Queues.”
Fritz Pschormeir
Head of IT Infrastructure, financial.com
