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Telefonia em nuvem para tecnologia da informação.
As comunicações em nuvem prometem uma base simples e flexível para colaboração e atendimento ao cliente de primeira classe.
Tecnologia da informação & Telefonia em nuvem.
De comunicações unificadas a canais de suporte integrados, as soluções baseadas em nuvem permitem que as equipes de TI ofereçam um serviço excepcional e impulsionem a inovação.
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NECESSIDADE DE NEGÓCIOS
Conheça financial.com.
financial.com develops stock exchange information systems and ensures that banks, stock exchanges, and financial service providers receive the most important information at all times.
With 130 employees at locations in Europe, North America, and India, the key challenge was creating a unified work environment that simplifies external calls and enables seamless communication between customers and employees.
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DESAFIOS EMPRESARIAIS
The outdated on-premise PBX system was difficult to maintain, offering limited options for analyzing and managing customer calls and traffic. Employees were restricted to fixed workstations, making flexible communication with customers impossible and complicating integration with modern communication standards.
Workflow inefficiencies and the lack of flexibility led to wasted time and reduced productivity. Additionally, ensuring data security and legal compliance was essential but challenging under the current system.
A telefonia em nuvem inovadora pode beneficiar as empresas de tecnologia da informação de várias maneiras:
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Nossa solução para Demeter:
Cloudya Business Premium, Nmonitoring Queues, Integração com Microsoft Teams*.
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One app includes all features thanks to convenient Microsoft Teams* integration Employees benefit from one solution for everything: from telephony, video conferencing, chats, and file sharing, to analysis and extensive reporting. The integration of Cloudya and Microsoft Teams* combines all the features needed for modern communication in one unified working environment.
Work productively and support customers from anywhere and any device Nmonitoring Queues help manage calls and identify opportunities for improvement Stable systems and data security, thanks to geo-redundant NFON data centres Cloud communication creates streamlined workflows and facilitate professional collaboration Hybrid work models can be implemented seamlessly and without any disruption
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Modelo de custos.
NFON’s cloud communications quickly won over the decision-makers and employees alike, as the combination of innovative telephony services and fair pricing provided the ideal solution for financial.com’s challenges.
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“Nosso maior desafio é permanecer conectados o tempo todo. É por isso que a telefonia é uma prioridade chave para nós. A NFON nos ofereceu uma plataforma de comunicação em nuvem que pode cobrir todas as nossas necessidades. Graças à integração perfeita do Cloudya com o Microsoft Teams, agora podemos fazer chamadas diretamente do aplicativo e nos beneficiar de fluxos de trabalho simplificados e relatórios perspicazes com o Nmonitoring Queues.”
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