Telephone Preference Service compliance

TPS allows our customer to ensure their dialled numbers are checked against the TPS national databases in line with the Privacy and Electronic (EC Directive) Regulations 2003. TPS compliance will ensure call centre operations are protecting themselves against heavy fines which may be imposed.

TPS is easy to activate, per extension, via the Account Admin Portal. Once an extension is enabled, TPS checks the dialled call (number) in “real time” against the Telephone Preference Service (both consumer (TPS) and corporate (CTPS) databases).

Benefits & Important facts

  • Easy to set up

  • Company compliancy

  • Protect against heavy fines

  • Only call numbers you know will accept your call

  • No databases to maintain yourselves

  • TPS is the only UK national “Do Not Call” register

  • Aligned with OFCOM and regulatory compliant

  • All companies making outbound sales or marketing calls must use TPS checking

  • Unlawful to make unsolicited calls

  • TPS checks every dialled number for you – in “real time”

  • Only a small monthly cost to pay for protection