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Tired of Repeating the Same Answers?
Up to 86% of customer service emails are routine, repetitive, and slow down your agents. With the NFON AI Emailbot, you can:
- Reduce response time by 3x
- Cut support effort by up to 40%
- Improve customer satisfaction (CSAT)
- Free your team to focus on complex requests
The Emailbot is fully integrated into NFON Contact Center Hub, so you can automate support without disrupting your existing processes.
What Can You Automate?
Based on real customer data from 24,000+ support emails:
Use Case | Examples |
Delivery Status | “Where’s my order? When will it arrive?” |
Contact Changes | “Can you update my address?” |
Proof Requests | “I need a receipt for this order.” |
Complaints | “This item was damaged. I want to return it.” |
FAQs | “How do I cancel? Do you ship internationally?” |
The AI Emailbot routes emails, replies with personalized templates, and escalates to agents only when needed.
Why Choose NFON Contact Center for Email Automation?
✅ Integrated AI where you work
The AI Emailbot is embedded directly into NFON Contact Center Hub—no third-party add-ons or manual routing. Automate inquiries within your existing workflows.
✅ Built for the real world of customer service
Our bots don’t just reply—they understand context, trigger workflows, and know when to escalate to a live agent. Smart automation that complements human expertise.
✅ Privacy-first, enterprise-ready
100% GDPR-compliant, hosted in Europe, and designed to meet strict data protection standards—trusted by businesses across Europe.
✅ Data-driven insight + continuous improvement
With built-in analytics, you can monitor which scenarios work best, track automation rates, and continuously optimize the impact on CSAT and agent performance.
✅ Designed for scale, not just pilots
Whether you handle 1,000 or 100,000 emails a month, NFON's platform grows with you—AI Emailbot works across queues, categories, and teams.
See it in action. Explore how NFON Contact Center makes customer experience a bliss for both agents and your customers.
How It Works
- Free Analysis – We assess your incoming emails to map automation potential.
- Tailored Scenarios – We build automation use cases specific to your support topics.
- Fast Activation – Go live in just 2–3 weeks with no dev required.
- Ongoing Optimization – Track performance and adapt over time.
🔍 Ready to find out what you can automate? Let our team review your support inbox and identify exactly where automation will bring value. Fast. Secure. Proven.