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  1. Documentation
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  4. Leaflet Voicemail

    A. Used symbols
    B. Structure diagram
    C. Telephone
    • 1. Set-up - accessing voicemail and initial set-up
    • 2. Use - retrieving and deleting messages
    D. Administration portal
    • 1. Voicemail configuration on the administration portal
    E. Where can you find help with your telephone system?

    Download

    Jump to:

    TypeIcon/CharacterDescription

    NOTE

     

    CAUTION

     

    WARNING

    NOTE: Information that is useful but not critical to the reader.

     

    CAUTION: Tells the reader to proceed with caution.

     

    WARNING: Stronger than CAUTION; means "don't do this"

    or that this step could be irreversible, e.g., result in permanent

    data loss.

    TIP

    Useful tips that provide additional information.

    Procedure

    1.

    2.

    3.

    Procedures are numbered steps to perform an action, where the order of the steps is relevant.

    Result of

    procedure/action

    ⇒Indicates the result of an action//procedure.
    Lists

    •

    •

    Used for listings and items where the order of steps is irrelevant.

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    • The record time for a voice mail message amounts to a max. of 180 seconds.
    • A maximum of 100 messages can be saved per voice mail.
    • When this limit is reached the user will be notified by e-mail the mailbox is full. (Requirement: an e-mail address must be specified under "voice mail")
    • When this limit is reached the caller will be notified: "This mailbox is full and can not accept new messages.".
    • Please note that voice mail messages will be saved for a period of 30 days and will then be deleted.

    No content available.

    When accessing the voice mail system for the first time, you should also set up your personal voice mail:

    1.Press the Retrieve key on the snom telephone or the “Voicemail” softkey on the Mitel or dial the star code *791, to access the voice mail system’s voice menu.

    2.Enter your voice mail password. You can find this in the extension dialogue on the service site under voice mail.

    3.Then dial “0 Mailbox Options” to set up your voice mailbox

    4.Now, press “1” to record a message in the event you are unavailable.

    5.Now, record your message and press “#” to end the recording.

    6.Press “1” to accept the recording, “2” to replay the recording, and “3” to rerecord.

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    There are two options available for retrieving new or old messages:

    1.When a message has been saved in the voice mail system, you can retrieve the new or old message by pressing 1 after accessing the voice mail system and entering your password.

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    Or proceed as follows:

    • After accessing the voicemail system, dial 2 to switch folders.
    • Dial the folder you would like to switch to, e.g. 0 for “New messages” and listen to messages.
    • You can then dial 7 to delete the message you have just heard.

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    No content available.

    Please follow these instructions, to configure your voice mail via the administration portal:

    1.To log onto the administration portal, open the website address https://portal.nfon.net in an Internet browser and enter

    • your customer number (e.g.: K1234).
    • the password for the customer number.

    2.On the administration portal, please click on the menu item Targets, after selecting or setting up a new phone extension, please click on the Voicemail section.

    3.You can now make changes as shown below.

    1.Define „your“ password. You need it to access your voice mail box (external or from your desktop device). When you add a new phone extension, the voice mail password is automatically generated, of course you can enter your own password.

    2.Enter the email address, where a copy of the voice mail should be send to.

    3.CID means CallerID. When activated, the caller-id of the caller is announced, when you pick up the voice mail.

    4.When activated, an email is send tot he email address defined in „2“.

    5.When activated, the date and time of the message is announced, when you pick up the voicemail.

    6.When activated, the voice mail message is deleted from the mail box after being sent to your email address.

    7.You can upload the next announcements

    • Temporary announcements
    • Busy announcements
    • Unavailable announcements
    • Name announcements

    Just click on  to upload your announcement.

    Now a Popup appears, and you can search for your announcement file on your device and define a name for this announcement.

    If you already have some uploaded files you can play them by clicking the  .

    If you want to delete an announcement then select the file and push  .

    All other information concerning the administration portal can be found here.

    All announcements can also be created by using the desktop device.

    You can only upload files with the next format (max. filesize 7MB!) :

    MP3
    WAV

    Where can you get help?

    You can use various sources for help concerning your issues. Please use them in the order suggested here:

    NFON AGZielstattstraße 36
    81379 München
    Tel.: + 49 89 45 3000
    www.nfon.com
    nfon.com‌At nfon.com under Service you can find an overview of all documentation, downloads, blogs and portals as well as help pages and further information.

    For any feedback to documentation, please contact redaktion@nfon.com

    portal.nfon.comThe home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.
    support.nfon.com

    The NFON AG support website contains detailed FAQs with valuable information pertaining to your telephone system. You can always check the status of your support inquiries and respond to further inquiries.

    Support hotline for existing customers

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    If neither the manuals nor the FAQs or other contents of the support website provide a solution, you can open a support ticket by phone.
    Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at  +44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

    Please include at least the following items with your inquiry:

    • Your customer number, your name and a telephone number
    • A full description of the malfunction, error or question about operation
    • Specify the affected system component (e.g. for end devices the MAC address)
    • Specify when this incident occurred and the frequency
    • Please also specify which other support sources you have used thus far


    Outside our business hours, a central technical support hotline takes your request, opens the respective ticket and in emergency cases, alerts the on-call service.
    Operating and set-up support may be subject to a fee of up to 120.- € per hour depending on the respective contract terms. In this connection, services are billed by the minute.

    Support hotline
    for test customers

    Test customers are routed to a service hotline tailored to their specific needs. Our staff for this hotline is available Monday to Friday from 9 am to 5 pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany. Unfortunately, we are unable to provide support for test customers outside of these business hours.

    ‌‌Support for German customers:
    portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
    ‌‌Support for customers in the UK:

    portal.nfon.com ~ support.nfon.com ~ Hotline +44 20 3740 6740

    ‌‌Support for customers in Austria:
    portal.nfon.com ~ support.nfon.com ~ Hotline +43 2742 7 55 66-555
    ‌‌Support for customers in France:
    portal.nfon.com ~ support.nfon.com ~ Hotline +33 01 88 45 38 00
    Support for customers in Italy:
    portal.nfon.com ~ support.nfon.com ~ Hotline +39 02 99749 920
    Support for customers in the Netherlands:
    portal.nfon.com ~ support.nfon.com ~ Hotline +31 88 938 2444
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